I had a buyer open a return for a phone and when I got the returned packaged I already knew it was not the phone I sent as it was a small flat envelope. I recorded myself opening the package and shows the package just had three pieces of paper. I asked eBay to step in and provided pictures of everything the package, Fedex tracking showing the package just weighed 0.1 lbs and a picture from Fedex showing the package is that white thing envelope. I get an email the same day regarding the case stating "I contacted customer service to reach out to me and they call stating "We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control."
I reach out to eBay via phone call and they they said "this is started protocol because the tracking shows delivered, but do not worry just appeal and an agent will look at all the evidence" I appeal the case and get the same response. "We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control."
I thought the video evidence of me opening the package was more than enough, but on top of all the other evidence I provided this is starting to show sellers have 0 protection and buyers can commit fraud and get away with it. What more can you do? eBay already claims can no longer appeal it since the first appeal was denied.
