Buyer opened a return with "Not as described" because they said they "overpaid" after using item.

[blazingmane]

I sold a brand new, sealed camera lens to a buyer. One week later, they sent me pics of the lens on their camera and said they "overpaid by a lot" and wanted a refund (marked as "not as described"). I offered a $10 refund ($130 lens) and they declined, forcing me to accept a return. In our messages you can clearly see the lens opened and attached to the buyer's camera. 

I received the item today, used and opened, with seals cut in box. I recorded myself opening the box for proof.

I am unable to deduct from the refund, and now I cannot relist this item as brand new. How is this fair for me? I am out $75+ because the buyer did not do their research prior to buying the product. Also, this item was sold for $70 less than the cost on the manufacturer's website, so they actually got a great deal.

Is there anything I can do on my end so I am not out of this money?

[marchair]

albertabrightalberta Thanks for clarifying that for me!

[albertabrightalberta]

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@marchair wrote:

albertabrightalberta Thanks for clarifying that for me!

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You're welcome. 

To be clear, note that my post was about remorse returns. 

In the case of the return you posted about, the buyer claimed NAD (not as described) so you have pay shipping both ways and they get a full refund. 

[mam98031]

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@marchair wrote:

@mam98031  May I ask, does option #6, the 14 day return allow the seller to make the buyer pay for the return shipping and/or allow the seller to withhold the original shipping cost when refunding? I sell almost exclusively in collectibles and have a 14 day return policy. Do I need to change it to option #2 in order to keep the shipping amount in the case of a return? Thanks in advance!

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@marchair   I see that in my absence you got some excellent advice from @kensgiftshop  and @albertabrightalberta .  Let us know if you have any further questions.

[evelyb30]

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@mtgraves7984 wrote:

Is there anything I can do on my end so I am not out of this money?

@blazingmane 

Moving forward, I'd offer that you offer (at least) 30-Day (Buyer pays) Returns. At least you'd be out less money. Good luck.

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Simple answer, no.  The SNAD overrides everything.  Also, despite another poster, there is NO "all sales final" option on eBay.  This is what's known as "paying for your education" among antique dealers.  

[marchair]

albertabrightalberta

Preview

So far I have had one, falsely claimed, NAD, for which I sent a return label and when it was received, refunded in full. Then inspected it, saw that there was no damage (which buyer had claimed), relisted and sold it to somebody else. I added the buyer to my BBL; probably should have reported her to Ebay for the false NAD claim, but didn't. 

I just want to be sure I am covered in case of a remorse return. Thanks for the help! Also thanks to @kensgiftshop and mam98031 for your help!