Returns

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Return shipping label sent to buyer, but buyer never used

Ok, so a buyer claims that Google NFC item failed upon arrival, which is weird because I programmed it for him, and tested it on iphone and android phone successfully. Tried to solve the issue with the customer but he said it was not working. So I of...

Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice

Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...

A Remorse Return or a Item Not as Described Return?

This was my very first return.I gave up and gave a refund with the shipping charge back to buyer today.A claim by buyer was opened May 14th...today is June 21...I know...long time..hun?I gave the refund to the buyer today...but the button to escalate...

RETURNS

OMG! Returns are hell!I thought because Ebay is a big company they would have the necessary support!!I am unable to finish my stupid return because ebay's website is not taking my pictures! What do I do? And does EBAY have a Customer Service phone li...

Returns

I am unable to finish my stupid return because ebay's website is not taking my pictures! What do I do? And I cannot even call eBay!? Can I?The seller is not responding!And HOW do I find the Community responses??

Seller Refusing to Pay for Return Shipping, hiding real return policy in description

Ordered a grill a while back, but ended up deciding on returning it since the listing explicitly states 30 day free returns where the seller is liable for the cost of return shipping. The seller initially refused stating that they added it in their d...

EPSON STYLUS PHOTO R300 DELIVERED WITHOUT INK PRINTER SOFTWARE CD-ROM/ CD/DVD TRAY

EPSON STYLUS PHOTO R300 IS USELESS TO ME WITHOUT THE MISSING PIECES GET ME THE CD/DVD TRAY PRINTER SOFTWARE

Item does not work.

Can someone help, I posted on another board but my question wasn't really answered. I bought an item that does not work and I have to return it, however when I print the label it is only 2kg but the product is heavier. I will have to carry this to th...

orden recibida llegó rota

Buen día, orden recibida llegó rota.

return item purchased as guest

My husband purchased an item as a guest. Item doen't work. We want to return it and have received word from seller to start return process. Problem is we can't figure out how to. No place on original e-mail confirmation to start process. Anyone know ...

Counterfeit product: how to get refund after return window closes

We bought an apple product and months later, when it is not getting Apple updates effectively, we find out from an Apple store that it is a fake product. The seller ignores us, and since it's outside of the return window we cannot begin a return or a...

Forced to Refund a Remorse with Shipping without Tracking?

Here's one for the books I think...Sorry, but this has been ongoing since a remorse return with shipping since May 14th...that is correct!It kinda looks like I am told to refund with buyer shipping where there is no tracking and nothing has been retu...

Unable to refund buyer for old, but unused return.

The buyer reached out to let us know they ordered the wrong size shoes after we shipped it. The buyer refused delivery, so the package slowly made its way back to us. We told the customer we would refund them as soon as the return was delivered to us...

Hello everyone I have a simple question about a complaint

I have had someone ask me to give em a refund or there card hasn’t arrived but i tried to just give a refund to put the customer on my black list but it showed this when i tried a refund extra information I’m black listing but I have to look into it ...

Resolved! I Need Your Advice

I had a customer contact me because the rosary that they bought from me on May 5th (delivered on May 9th) is tarnishing. They referred to it in the email as a "necklace." It is not a necklace and it seems they have been wearing it, so sweat is going ...