Returns

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Name brand supplements that are fake

I recently bought some Roundhouse Morning Kick by Chuck Norris on this platform.. Being I had already bought several times online straight from Round House I was pleased to find this on eBay for less than I was paying. It came today.. The bottle was ...

Buyers opening INAD when clothing doesn't fit - Ebay saying they can't change service metrics?

So frustrated... Buyers have definitely figured out if they open an INAD they will get free return shipping. I've had two returns in the past 2 days for "Item not as described" and then in the comments saying it doesn't fit them. There seems nothing ...

Wrong return address sent to buyer - no option on their end to cancel

While I wait for customer service to contact me back, I thought I'd come here in the meantime. I recently moved states and had a return request from a buyer. When I accepted the return, eBay did not process that I had updated my return address, and s...

Returning an item

I received an item that shipped from a U.S. address. There was no indication that the company was foreign. Now that I want to return the item they are giving me a foreign address. The return shipping costs is 3 times the part I ordered. Are they tryi...

Photo always required for return, but none are accepted! What ?? !!

Used home therapy device does not work properly bc of something inside mechanism. I explain in words but then ebay page insists on photo(s). How many required? It doesn't say, and in fact none I try are accepted. ! The continue button never goes live...

Refund Bugs

ISSUE RESOLVED

refunding buyer when they return an item they paid to return

Buyer returned item, I offer full refunds AND pay for returned shipping. How do I refund the buyer the return shipping cost they incurred (a book , media mail $4.63 they paid)... on the refund drop down, it won't let me pay over the cost they paid fo...

Return Fraud

Beware of classic "return fraud" where a buyer tries to keep both the item and their money. Since eBay has already asked the buyer to return the item, you're in a tough spot, but there are still steps you can take to fight this.Immediate Actions:Cont...

Refund on a return from National Rarities

I returned 4 gold coins to seller National Rarities and the seller relisted those coins again for sale on 2/07/2025 but after over a month I still can't get a response from seller on where is my refund. They will not message me back nor has refunded ...

Refund was retracted: For no reason.

I bought something that cost $810.29, but I cancelled the purchase. I received my refund on March 3, but shortly afterwards, it was reversed. I spoke to the vendor, and they said they couldn't do anything because, according to their records, the refu...

RETURN

CAN I REOPEN A RETURN REQUEST THAT I ACCIDENTALLY CLOSED BEFORE COMPLETING IT?

SNAD leads to higher final value fees. Is it reasonable?

Dear all I just try to consult other eBay sellers here, is it reasonable to be charged a higher final value fees just because SNAD and if it is possible to ask eBay to revise this policy? I sell electronic products at "Home & Garden" category, and wa...

returns

I recently returned the money for an item that arrived slightly damaged. I did it the day the buyer requested a refund. I waited over a week to receive the returned item, when it didn't arrive, I contacted the buyer. They claim that they didn't know ...

Custom on international returns

In an international return, if the product was not same as described then will buyer get custom duty/taxes refunded as its not buyer’s mistake because item was not same as described. Will buyer get refund for customs?

item been recalled

I received an email from eBay stating that an Item I bought over a year ago has been recalled due to safety concerns.I contacted the seller twice, who just keeps sending me a compliant certificate from when I purchased the ladder.I contacted eBay, an...