Buyer not returned item

[margaret_8282]

I sold an item, my buyer said it was defective, so i immediately gave him a full refund & £12 return p&p. I stated the return in the notes. I have asked him if he has tracking info, he said he has thrown the item away at the local tip. What do i do now 

[mtgraves7984 · Accepted solution]

Unfortunately, your next move is to kiss the item goodbye. Moving forward, never refund until your buyer has opened a Return and has sent the item back to you. Sorry you found this out the hard way. Hang in there.

[lrfarmer3388]

I have contacted the buyer several times to return my item as he did not want it.  I have had no reply at all.  How do I get my item returned? I have tried to call ebay several times and got no answer.

[mtgraves7984]

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@lrfarmer3388 wrote:

I have contacted the buyer several times to return my item as he did not want it.  I have had no reply at all.  How do I get my item returned? I have tried to call ebay several times and got no answer.

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@lrfarmer3388 

You might want to start your own thread, as your issue might be different from the OP's.

But if you have refunded a buyer without a Return being opened, you'll not likely get your item back, either.

Calling eBay several times won't help... Returns are automated. The time to be proactive has passed, unfortunately.