Buyer bought an item but thought he bought another item and threatens with dispute and returns

[koalasgirl]

Hello Ebay community, I just got a return request from a buyer who thought he bought a different model of a product than he actually did. The listing clearly showed pictures of the model I sold and was listed as such, but he believes he bought another model and wants to return it. I don't accept returns. What do I do? Can I ask ebay to step in because I'm in the right? And how would I do that.

[bonjourami]

Dont ask Ebay to step in, they see that as an unresolved problem on the sellers part, and will immediately refund the buyer without having to return the item. Im sure you know if he files a snad, you need to provide a return label and refund after return.

[kensgiftshop]

I'd accept the return.

If they do a charge back, you could loose the item and have to refund.

[ebooksdiva]

I would accept the return, issue the return label, refund when you get the item back.

Never ask eBay to step in, they will not side with you, they will side with the buyer, refund the money from your funds, allow the buyer to keep the item and give you a defect for cases closed without a seller resolution.  

[klhmdg]

If the buyer has filed a Not As Described case, these are your options -

1) approve the return, send a return shipping label, and once you get the item you refund the buyer.

2) refund the buyer and let them keep the item.

3) wait it out, ask eBay to step in. eBay will refund the buyer from your account. Allow the buyer to keep the item. Not refund your FVFs which you will still owe and give you a seller defect on your account.

No Returns never means No Refunds on eBay.

You may want to rethink the No Returns -