Hi everyone! This month’s chat will be an open forum for you to ask questions to the Community Team. Get your questions ready so we can have an informative and fun filled chat on December 14th at 1PM PST!
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Edit: Thanks for joining us for the Monthly Chat with your Community Team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
- Keep on topic
- Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
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Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
Elizabeth,
@valueaddedresource wrote:
Has there been any progress on the discounted social sharing incentive that was promised at eBay Open 2021?
https://community.ebay.com/t5/Selling/Discounted-Final-Value-Fees-for-Social-Sharing/td-p/32874788
It was being tested in Australia back in April but I haven't heard anything else about it since then. Is this still on the roadmap?
Hey @valueaddedresource we'll be sure to pass along that you are eager to hear an update on this incentive and see it tested out in the U.S.
Kyle,
@mr_lincoln wrote:
Hello again elizabeth@ebay and any other Team member(s) supporting today.
Subject: Combined shipping on the Seller Hub "Awaiting shipment - print shipping label" flow
While this is not a new request it seems like a good time to bring it up since as far as I can tell it was never addressed. If eBay has added a Combine shipping selection on the Awaiting shipment - print shipping label flow then I missed it. That is one request made previously. The last I processed combined items I still had to use the old Print label function on one item the click then click the Print labels in bulk and once on the bulk label page REMOVE all items NOT being combined then check the remaining items and use the Combine function on that page.
If you followed all of that you can see where there is a need to use the Awaiting shipment-print shipping labels list so Sellers can simply CHECK those they want to combine and have a choice at the top of that page to Print labels so that they get put on the bulk label flow page with ONLY those items to be combined.
The Helps pages are no help in this process. One section explains how to send an invoice and combine items that way BUT there does not seem to be any clear process for two ore more items that are already paid for in full OR a combination of an ended order awaiting payment or Seller accepted offer awaiting payment then additional immediate payment required items added by the Buyer (yep, just did that combo this past weekend).
The Help pages do explain issuing partial refunds but my thrust is to get the task of combining part of the Awaiting shipment-print shipping label flow page ... the word "Combine" is not there and the "Print labels in bulk" link on the label flow page would NOT grab anyone's attention for the task of Combining shipping labels into one ...
Hey @mr_lincoln. I think these would be great additions to have and very useful for sellers. I'll get this passed along again so it's fresh on their radar.
Elizabeth,
