ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
We are excited to announce that our Shipping team will be joining us for the August monthly chat! Get your questions ready for our Shipping team on August 2nd at 1:00 pm PST, (one week earlier than our prior chats).
Edit: Thanks for joining us for the Monthly Chat with eBay Staff and Shipping Team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Shipping Team and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want Shipping Team to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
- Keep on topic
- Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
- Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and Shipping Team will do their best to follow-up with it after the chat has closed
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!
Elizabeth,
- last edited on by
elizabeth@ebay
deb@shipping wrote:
@shipscript wrote:
This is going to be technical. When using the Shipping module of the Shopping API that returns items for eBay Partner Network, shoes destined to Authentication don't return a shipping option. Instead, an error is returned. That means Authenticated shoes can not be displayed in EPN marketing slots.
Hi @shipscript thank you for your question. I believe you are referring to a 3rd party listing tool, if so you would need to contact them about the challenge. Authenticity guarantee for sneakers should have a free Fedex label provided with each order.
Sorry, I should have been more specific. I am the third party developer. I'm seeing this issue on the "buy" side of the API. Because of the urgency in getting sellers converted, I'm hoping your team could put this oversight in front of the dev team because the FedEx shipping is not passed through. Instead, an error is passed. It would be similar to the View Item page showing "Sorry this service is unavailable" for shipping costs. While FedEx is unrelated to the current USPS issue, to programmatically update listings would require updating all shipping options that appear in the listing, including listings that start below the authentication threshold and then bid over.
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Edit: A reply to your question can be found here.
Thanks for joining the chat this month! It's closed from further replies but we'll keep working through to make sure that questions are addressed.
Elizabeth,
