Live Broadcast and Community Chat Hour - Wed. Sep 12th @ 1 pm PT - General Topics

[Anonymous]

Join The Community Team from 1-2 pm on September 12th for our weekly chat. No set topic this week so feel free to bring your general questions!

 Live broadcast on the eBay Fall ad campaign.

[Anonymous]

Hi everyone! The chat is now open for replies. brian@ebay, doug@ebay and myself are here and ready to talk 

[coffeebean832]

Hey guys! With Tyler gone, can you provide an update on my post from Aug 15th chat?

[vrykalak]

Found out Sunday that two of my listings had no shipping options in them, and only allowed local pickup. I called CS, and the agent (bless her heart) checked all my listings, one by one, and found 8 other items that said Local Pickup only. These were all Relisted items, and I definitely set real shipping options when I first listed them. So these changes must have been made by eBay's SW.
How did this happen? Has it happened to others? Sellers should be warned!

[autopiacarcare]

Please address the confusion over eBay collecting sales tax in Washington state.  We started a thread yesterday regarding a message we are seeing in our tax rate table that says eBay is now collecting and remitting tax for Washington.  We have attempted to get answers from eBay team members here and CS over the phone and email but have not gotten a straight answer.

https://community.ebay.com/t5/Selling/eBay-Collecting-Sales-Tax-for-Washington-State/m-p/28954539#M1...

[my-cottage-books-and-antiques]

An oldie but a goodie, I've been asking this for a few weeks now, and will try again, in hopes that the team has given you the courtesy of a reply:

"Q4 is almost here, and I would really like the ability to provide my buyers with a coded coupon. I was told at eBay Open that ebay is developing a coded coupon to replace the current little used and unpopular codeless coupon. Can you check with the Promotions Management team to find the status of this project? Also, a while ago we were told that ebay would be adding the ability to post our store home page to certain Social Media sites right from the Store Home page (as we can do on our listing pages now). Any progress report on that?"

[coffeebean832]

The embedded live broadcast videos do not show up in Firefox. Going to the FaceBook page requires a log in, but if a direct link to the video on FB is provided then it does not require a log in. In addition to embedding the video every week can you add a direct link below the video so Firefox users can see it, please?

[vrykalak]

When I do a Sell Similar, the only information that comes across from the other listing is the title (which I don't want) and the category (which I do want).
Why can't the shipping size, weight, and options come across, too? If I'm selling the same item, that information should also apply to my listing. (instead, what I get, is whatever those options are for the previous item I listed...totally useless.)

[mam98031]

Hey, congratulations on running the Chat.  Are you paying the price for such a long vaca?  LOL

[mam98031]

There was a recent thread that Trinton came to in an effort to shed some light on the subject of a buyer returning an items as being not as described when it was clear that the buyer didn’t read the title, look at the picture, read the ISBs nor did they read the description.  The buyer purchased a trampoline cover, but they actually wanted a trampoline.  Not sure how they thought they were going to get a brand new 14’ trampoline for $59.95, but the buyer apparently thought this.

The seller did a great job in describing the item, had a very good title and even had noted in the pic that it was for the cover only.

Trinton stopped in and explained that even though the buyer may have had a misunderstanding about what they were purchasing that Ebay is now only going by whichever box they check off on the SNAD for the reason of the request for return.  What they write in words inside the request are not considered at all.

Trinton did a great job and explained everything I have no question about that at all.  I just want to voice my complete and utter disappointment that Ebay would actively do something like this to its sellers.  I do understand that we need buyer satisfaction for sales and growth of the site.  I respect that.  Ebay wants us creating clear and concise listings, but when we do and the buyer doesn’t even look at the title or comprehend the title, we are still held responsible.

Ebay is willing to change a Request for return filed by a buyer from a Buyer’s remorse to a SNAD if the buyer explains their mistake to Ebay on how they filed the claim.  So if Ebay is willing to do this for a buyer without any impute from the seller, why won’t Ebay listen to a seller when a buyer misfiles a request for return and in their own words inside the claim they state it is for BR reasons.

I can only shake my head at this one.  I do understand that we need to go to great lengths at keeping buyers happy and it is my practice as a seller to do so.  But I have to say that once word of this starts getting around to buyers, it will be open season on some of your sellers.  The sellers will be paying the price if buyers are allowed to do whatever they want within the return system and sellers just have to accept it, process the request and refund money whether partial or in full.  Ebay is enabling bad behavior by buyers.

I know we can report the buyer if the abuse the system.  But why should we believe that Ebay will actually do anything to the buyer when the buyer is allowed to do and say pretty much whatever they want in regards to a return?  And if Ebay actually does sanction buyers for bad behavior, how many sellers have to be in the wake of the buyer’s bad behavior before Ebay steps in and does something to stop them?

I know you guys don't write the rules, so please if I've come across as being upset with any of you, I assure you that is not the case, I just feel this is a very important subject and I'm a bit upset by it.

[Anonymous]

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@vrykalak wrote:

Found out Sunday that two of my listings had no shipping options in them, and only allowed local pickup. I called CS, and the agent (bless her heart) checked all my listings, one by one, and found 8 other items that said Local Pickup only. These were all Relisted items, and I definitely set real shipping options when I first listed them. So these changes must have been made by eBay's SW.
How did this happen? Has it happened to others? Sellers should be warned!

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Hi @vrykalak, with these kinds of examples can you provide the related item numbers? We are happy to investigate further with a little more information. Thanks in advance!

[coffeebean832]

brian@ebay, I'm wondering if you ever heard back on this topic in light of the last post added to the thread.

[Anonymous]

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@autopiacarcare wrote:

Please address the confusion over eBay collecting sales tax in Washington state.  We started a thread yesterday regarding a message we are seeing in our tax rate table that says eBay is now collecting and remitting tax for Washington.  We have attempted to get answers from eBay team members here and CS over the phone and email but have not gotten a straight answer.

https://community.ebay.com/t5/Selling/eBay-Collecting-Sales-Tax-for-Washington-State/m-p/28954539#M1...

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Hi @autopiacarcare, we are working on getting some more information on this topic. While we work on providing an update, rest assured that eBay is in active discussions with the Washington State Department of Revenue to determine the impacts of the recently enacted marketplace tax law. We will provide sellers with additional details when further information and guidance is available. In the meantime, if you are required to collect and/or remit Washington sales or use tax on your eBay sales or purchases, you should continue to do so. As always, we recommend that you discuss this and other tax matters with your tax adviser.

[brian@ebay]

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@coffeebean832 wrote:

Hey guys! With Tyler gone, can you provide an update on my post from Aug 15th chat?

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Hi @coffeebean832, Tyler did reach out to the Seller Hub team for info. I'll have to do some digging to see what response he may have received though. I'll follow up on this and let you know what I find. Thanks!

[Anonymous]

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@coffeebean832 wrote:

The embedded live broadcast videos do not show up in Firefox. Going to the FaceBook page requires a log in, but if a direct link to the video on FB is provided then it does not require a log in. In addition to embedding the video every week can you add a direct link below the video so Firefox users can see it, please?

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Hi @coffeebean832, I just checked this myself in Firefox and was able to see the video without issue. Can you tell me what version of Firefox you are using? Have you tried clearing your cache & cookies? We're happy to work on improvements where needed and look forward to an update from you