mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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Is there a known glitch reported in regards to the Seller Hub. More specifically on the Active Listing page, on listings that are set up with Free shipping, it says it is paid shipping or something like that. Not my issue, I had another seller tell me this was happening to them. Their listings are fine, just a strange note on the Seller Hub.
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
I need a little clearer definition of what Ebay feels is OK to do with listing titles in regards to Brand names.
For example, lets say a seller is selling a knockoff of a fragrance call Sauvage by Dior. The seller is selling a knockoff called Zone by 12 Monkeys. Lets say the title reads: Zone by 12 Monkeys EDP Spray for men Impression Dior Sauvage.
Is that OK? What are the perimeters of referring to a brand name in the title of something that is not by that brand?
Hi @mam98031! The use of brand names falls under the 'search and browse' policies (link here).
Specifically: a brand name can be mentioned in a listing or title as long as the item is authentically branded with that brand name.
So in the example you provided, you wouldn't want to include the other Dior Sauvage term.
OMG, you guys have your work cut out for you. There are so many sellers [big sellers] of fragrances that breach this rule on a regular basis and have for a very long time. I mean a lot.
I had thought my understanding was correct, as you described it, but there are so many listings out there that clearly do not adhere to this policy and yet they have gotten away with it for years. Why? Keeping in mind that there are other sellers that get nailed for it along the way. But there are so many out there I really don't understand why Ebay doesn't do more about it.
Hi @mam98031 - That type of misuse of a brand name is definitely in violation, and something (as you note) that we do take action with. I'll have a look at the category and make some reports from my end. Members should be held to this standard regardless of size. 🙂
alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@mam98031 wrote:Could you tell us more about the Mentor program? The page provided is limited in information.
What does that mean for someone that has been approved to be a Mentor? I would imagine it comes with great responsibility and someone that is knowledgeable about Ebay's rules. That part I get. But is there more to it?
Hi @mam98031,
Thanks for your question, and for your interest in the Mentor program!
The Community Mentor (formerly known as 'Community Expert') program was established on three eBay Community (US, UK & Germany) sites back in 2015.
We rebranded the US program to 'Mentor' in January of this year, as I felt that the term 'Mentor,' by its own definition: "an experienced and trusted adviser" is a better fit for the type of help and guidance that users in the program provide.
We love our Community Mentors, and we consider them as an extension of The Community Team.
When users apply to join, we do review their posts to ensure that they'll be a good fit for the program. We look to see if the person has a proven track record of being knowledgeable about trading on eBay while also being friendly and cooperative when talking to others.The perks of being in the program are listed on our new Community page.
If you have any other questions, do let me know.
Thanks.Will the members you accept to the program be identified on the site, when posting, as a mentor?
Current members are listed on the help page I linked to above.
Re an indicator on their posts, we don't have that in place at the moment. It does make sense for us to do it, so we'll test it out to see what makes the most sense with a view to adding an icon to posts.
Thank you.
As always, thank you for the information. I too can see where this can be helpful.
@mam98031 wrote:
@buyselljack2016 wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:I need a little clearer definition of what Ebay feels is OK to do with listing titles in regards to Brand names.
For example, lets say a seller is selling a knockoff of a fragrance call Sauvage by Dior. The seller is selling a knockoff called Zone by 12 Monkeys. Lets say the title reads: Zone by 12 Monkeys EDP Spray for men Impression Dior Sauvage.
Is that OK? What are the perimeters of referring to a brand name in the title of something that is not by that brand?
Hi @mam98031! The use of brand names falls under the 'search and browse' policies (link here).
Specifically: a brand name can be mentioned in a listing or title as long as the item is authentically branded with that brand name.
So in the example you provided, you wouldn't want to include the other Dior Sauvage term.
OMG, you guys have your work cut out for you. There are so many sellers [big sellers] of fragrances that breach this rule on a regular basis and have for a very long time. I mean a lot.
I had thought my understanding was correct, as you described it, but there are so many listings out there that clearly do not adhere to this policy and yet they have gotten away with it for years. Why? Keeping in mind that there are other sellers that get nailed for it along the way. But there are so many out there I really don't understand why Ebay doesn't do more about it.
There really is no work involved for eBay on this.
Just as the listings for full/sealed bottles of alcohol continue to be listed and sold, so shall these items remain.
Falls in the same area of contact info being provided in listings in the way of physical addresses, websites, email links, and phone #'s.
Not allowed, but is still there in masse.
I'm not sure I understand your statement "There really is no work involved for eBay on this.". If Ebay isn't going to clean it up, then who is? Or is it just going to remain?
Bingo !!!!!!! It will remain. It is not a money loser for eBay. It's business. You have been on eBay long enough to know how it will work
@abfabvintage wrote:
Hi, there are threads beginning on the Seller Board related to Starter Stores (not sure if it affects other stores) whereas in my case since June 1 and through August 31 there is an extra 50 free listings referenced as Active. Most say this is a glitch. Some say possibly related to someone that had a non-store for the 50 free that converted to a Store. I have always had a store and some point figured maybe this 50 was left over from my Basic?
I downgraded from Basic on May 3 to Starter with effective Starter date of June 1. And there are other posters who are asking same: do we get 100 free with the Starter AND that extra 50 Free at no cost on our invoices? or is this an eBay glitch?
Hi @abfabvintage - this is a confirmed technical issue with the display on the Starter Store. You get 100 free with that store level, you do not get the 50 that a non-store member would receive.
Will you tag me in the threads you come across so I can get impacted members to the open ticket?
@mam98031 wrote:
Is there a known glitch reported in regards to the Seller Hub. More specifically on the Active Listing page, on listings that are set up with Free shipping, it says it is paid shipping or something like that. Not my issue, I had another seller tell me this was happening to them. Their listings are fine, just a strange note on the Seller Hub.
Hi @mam98031 - nothing reported that I can see that matches that description. Will you tag me in a thread or two so I can work with the OPs involved?
@coffeebean832 wrote:
Can you ask the team in charge to display shipping cost on the best offer form? It's time consuming to have to go to the listing and see if I used free or charged shipping on the listing before accepting or countering an offer.
Hi @coffeebean832, I've passed your feedback along. Thanks!
Thanks for joining the chat everyone! The chat is closed, but we will work to get responses to everyone who's left one so far!
