Live Broadcast & Community Chat, Aug 15th from 12:30 PDT - Podcast & General Topics

[alan@ebay]

Coming up tomorrow, we'll kick-off at 12:30 with an eBay for Business broadcast on the topic of the newly-launched Selling on eBay podcast. Be sure to check out & subscribe to the weekly podcast via your favorite podcast provider. 

Then, from 1-2pm we'll have a general topics Community chat. We do not have a set topic, so any questions you may have about eBay or Community are fair game. 

See you tomorrow! 

[rosevelyn]

To be clear, the GRAPHIC DESIGN is deplorable.

[coffeebean832]

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@mam98031 wrote:

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tyler@ebay wrote:

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@mam98031 wrote:

From Ebay’s policies.

• eBay works to identify, warn, and restrict buyers who file unusually high numbers of cases.
• You can track the number of times eBay Money Back Guarantee cases have been removed from your account as a result of these actions in your seller dashboard.
• Protection when shipping within your stated time: If a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information (with signature confirmation for transactions of $750 or more) before the case was escalated to eBay.
• To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays the delivery status of the item as "delivered," the date of delivery(which reflects that you shipped within your stated handling time), and the recipient's address.
• Any buyer feedback (positive, neutral, and negative) along with detailed seller ratings [DSRs] will be removed promptly from transactions in which an eBay Money Back Guarantee case is resolved in your favor by eBay.

This question has been asked a lot on the dedicated Fall Seller Update threads.  It was originally answered by a CSR to not mean what it actually says.  That Ebay was not requiring the recipient’s address to be on the online tracking.  But when further questioned on this subject, no CSR seem to want to touch it and it was ignored for the balance of the time the threads were opened, no matter how many times it was asked by multiple posters. 

Please clarify what the updated version of Seller Protection means to sellers in regards to INR cases.  And if the address confirmation is NOT required, why does the update policy say that it is?  Or is it going to be updated again?

I'm not trying to harp on this subject.  I just want to make sure I understand the policy so that I can do my best to comply. 

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Hi @mam98031 - With the exception of tracking needing to be uploaded before the estimated delivery date has passed, the way we adjudicate Item Not Received requests has not changed. The same level of tracking detail that you currently offer will be sufficient going forward. There are no plans that we are aware of to alter this, and should that change you will be notified in advance. Thanks!

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Then WHY does it say that on the Seller Protection published policy?  It is a requirement that few if any could met, so why is it not removed?  Especially since it is NOT Ebay intention to hold us to that portion of the policy!  I hope you understand the shock waves that sent through the selling community.

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This could be easily remedied if "address" is defined on the new pages the way it was on the old pages as zip code and/or city, state. That lack of clarification brought forth a lot of these questions.

[dtexley3]

<soapbox on> Please, please, please remove the code that turns off "Request Invoice", it causes many of us no end of headaches! </soapbox off>

[alan@ebay]

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@rosevelyn wrote:

Hello, all.

I am a co-branding type of person. I see nothing wrong with promoting ebay's brand on these envelopes because I believe it enhances my selling experience. HOWEVER, the envelopes are still in my Basket of Deplorables. The original logo was perfect. Any inkling on if/when we can change these? I am returning to this issue after taking a break because it is important.

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Hi @rosevelyn, 

As far as I am aware: there are no plans to use the 4 color eBay logo on our shipping supplies. I wouldn't wait around to use your coupon, as it's very likely that logo won't be used again on shipping supplies. 

Thank you. 

[alan@ebay]

Thank you all for joining us today. The thread is now closed as the hour is up. 

We'll be back same time next week for another chat. We'll announce the topic of next week's chat soon, so keep an eye out for placeholders in the usual spots. 

✌️ 

[tyler@ebay]

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@mcjbob wrote:

On occasion when printing labels through eBay, I get an INVALID ADDRESS, ZIP CODE, ADDRESS TOO LONG, or INVALID COUNRY CODE, etc. However, when printing through USPS N Ship, address provided by buyer prints label with no issue! Why does eBay allow a buyer to enter an address that will be invalid for a seller!

I’ve had to add Hong Kong to countries I won’t ship to as NO Hong Kong address has ever been valid for eBay labels, but always valid with USPS. I’d rather lose a sale that to go to the extra time and expense of using USPS Click N Ship.

Is anyone at eBay working on this issue of compatibility?  This is really frustrating, time consuming, and costly.

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Hi @mcjbob - we want you to have a workable address, to be sure. A huge effort has gone into this with the new label platform, however there will be the occasional issue that arises. I'll get your input to the Shipping Label team to let them know what you've consistently encountered (particularly with addresses in Hong Kong). Thanks!

[alan@ebay]

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@labs118 wrote:

Hi Alan

Many posts about best offers not lasting the full 48 hours.
you had been looking into post link #1 below from the Tech board , any idea or answers? 
More are popping up. Why are offers not lasting the full 48 hours?

this is only a few of the posts, many more out there
Thanks

https://community.ebay.com/t5/Technical-Issues/Offer-expire-less-than-48-hours/m-p/28856793#M47214


https://community.ebay.com/t5/Bidding-Buying/How-do-I-get-my-best-offers-to-last-48-hours-again-inst...

https://community.ebay.com/t5/Member-To-Member-Support/Offers/qaq-p/28855539



https://community.ebay.com/t5/Member-To-Member-Support/Best-offer-response-only-12-hours/qaq-p/28795...


https://community.ebay.com/t5/Member-To-Member-Support/Offer-expire-time-much-less-than-48-hours/qaq...

https://community.ebay.com/t5/Member-To-Member-Support/Offers/qaq-p/28795093

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Hi @labs118, 

I can confirm that we're testing Best Offers with a reduced acceptance time of 12 hours for some users. 

Thank you. 

[brian@ebay]

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@coffeebean832 wrote:

On the Seller Hub Growth Tab -

Best Web Price - does it factor in shipping?

Priced Lower Than You (on eBay) - does it factor in shipping?

What about item condition and/or bundles and lots - are these factored in at least to the extent that item specifics are available?

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Hi @coffeebean832, I received an answer to these questions:

• Best Web Price: Yes, it includes shipping.
• Price lower than you. No, it doesn't include shipping (just the buy it now price)
• Item condition: We’re only supporting New items at this time
• Bundles / Lots: Not supported at this time.

I hope this helps!