wooden_flower Volunteer Community Mentor.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on September 25th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you. 
tyler@ebay wrote:
@wooden_flower wrote:Hi there,
Here's an easy one for you (I hope!). Or at least light-hearted 🙂
In creating a variation listing, if you make a typo on an option that is not a spelling error, is there a way to correct it?
My issue - sometimes I type the 2nd letter before letting up on the shift - so I get BLue instead of Blue. If I remove the offending option from the 'selected' options, it is still in the available options. Since it is not misspelled, I can't add it again with the case corrected - it is seen as already existing.
Is there a way to delete the option from the available list (on the left) so I can add it again, case corrected?
thanks!
Sue
Hi @wooden_flower - That's a tricky one! I think, once live, there isn't an easy way to get that edited. Do you happen to have the item number to share so I can do some tinkering?
Thank you Tyler. 333309168177 & 333325824403 - Denim BLue.
I can live with it, but I'd rather fix it, if I can 🙂
Sue
@alcoforever wrote:
@millcreekrescue909 wrote:Thank you. Why would I voluntarily offer a 50% refund on a worthless counterfeit item?
Have you tried filing a mail fraud report with USPS, an internet fraud report at ic3.gov, fraud report with the perp's police dept. and a fraud report to your own police dept? Then call ebay CS with those report numbers and ask for the case to be closed in your favor. I have heard that this approach can work.
I don't think that seeking outside sources to resolve this issue is a bad idea, but I think the point is that with the evidence this seller has, why isn't Ebay backing the seller? Why is Ebay suggesting that do the 50% refund so that you only are OUT 50% of the product? Why is the seller left to PAY the buyer for bad behavior as is clear from the evidence provided? Why does Ebay turn a blind eye to it?
@chasearooauctions wrote:
Under the fall "seller protection", are we covered from negative/neutral feedback if a buyer chooses not to send an item back using free seller returns?
I have "buyers" that use freight forward services and buyers here in the U.S. that will message stating an item isn't as described. No worries, I offer free seller returns. I tell the buyer, please open a return request so I can send you a free return label for a full refund. Buyer messages back, I can't I'm not in the U.S. or for those that are in the U.S. "I'm too busy, just send me a partial refund" or they don't respond at all. I say, "no can do until I get the item back". (Not in those words, but you get the jest). They decide to leave negative feedback because they didn't get "their way". Will eBay remove that negative/neutral feedback? Again, 30-day, free returns offered.
Hi @chasearooauctions, the enhanced protections announced at eBay Open for Top Rated Sellers are specific to false Not As Described returns and returns where a buyer used or damaged the item. If a seller receives a return and finds the buyer stated a false SNAD or that the buyer used/damaged the item, that seller is eligible for the enhanced protections (which includes removal of negative / neutral feedback) if they give a full or less than full refund. If a buyer does not return the item then these protections would not apply.
Sellers that offer free returns are also eligible for enhanced protections, such as feedback removal, if the buyer returns the item in a used or damaged condition and the seller issues a less than full refund due to the altered condition of the item. The item does have to be returned for these protections to apply.
@vrykalak, I posted this answer to you on that chat. Your listings do have issues with outside links (and other issues) that should be fixed.
https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-September-11-1-00-pm-PT-Gen...@vrykalak wrote:eBay has suddenly decided that five of my listings have external links. They don't. These same listings gave been posted many times, with NO changes. and never had a problem before.
This happened several months ago with a listing that included the words "befuddled expression like Kermit"I realized that eBay was objecting to the word "Kermit" because that is the name of a piece of software. I pointed out that the reference could not be to the software unless it was followed by "(K_" which it wasn't. The algorithm was not interested. I had to removed "like Kermit" to satisfy the algorithm.
With these current five items, I have to insight like that. So eBay will remove these 5 listings, and slap me on the wrist, for non-existent external references.Could you please pass along to the PTB:
- if a link is suspected, tell the seller what it is
- be willing to acknowledge that it is NOT a link when proof is provided
You can use this tool to bulk scan your listings, find issues like this, and find out how to fix them. Tool provided by the Community's own @shipscript, eBay Hall of Fame winner.
https://www.isdntek.com/ebaytools/ActiveContentScanner.htm
Here's an example of one of your listings (found through the tool above) which has two non-eBay links in the HTML code. (I did a quick scan of the listing, and couldn't find the links, so they may not be displaying in the description for some reason, but they still show up in the scan, and need to be removed.)
https://www.isdntek.com/ebaytools/ActiveContentSandbox.htm?383145021007
@vrykalak wrote:[from 11Sep]> @vrykalak wrote:
>
> eBay has suddenly decided that five of my listings have external links. They don't. These same listings gave been posted many times, with NO changes. and never had a problem before.
> This happened several months ago with a listing that included the words "befuddled expression like Kermit"
>
> I realized that eBay was objecting to the word "Kermit" because that is the name of a piece of software. I pointed out that the reference could not be to the software unless it was followed by "(K_" which it wasn't. The algorithm was not interested. I had to removed "like Kermit" to satisfy the algorithm.
> With these current five items, I have to insight like that. So eBay will remove these 5 listings, and slap me on the wrist, for non-existent external references.
>
> Could you please pass along to the PTB:
> - if a link is suspected, tell the seller what it is
> - be willing to acknowledge that it is NOT a link when proof is provided
------------------Update [14Sep]:
I relisted all five of those items.
Now only two of them claim to have outside links
383151762628
383151762405
The other three apparently got "fixed" while sitting in the Unsold list
...just as all five got "broken" while sitting in the Unsold list last month.
Hi @vrykalak - were you able to review those items with the tools that @lacemaker3 suggested on the 11th? @shipscript created something that can quickly scan your items and let you know which ones we would have issue with. Thanks!
@hioctane62 wrote:
@mam98031 wrote:
@alcoforever wrote:
@millcreekrescue909 wrote:Thank you. Why would I voluntarily offer a 50% refund on a worthless counterfeit item?
Have you tried filing a mail fraud report with USPS, an internet fraud report at ic3.gov, fraud report with the perp's police dept. and a fraud report to your own police dept? Then call ebay CS with those report numbers and ask for the case to be closed in your favor. I have heard that this approach can work.
I don't think that seeking outside sources to resolve this issue is a bad idea, but I think the point is that with the evidence this seller has, why isn't Ebay backing the seller? Why is Ebay suggesting that do the 50% refund so that you only are OUT 50% of the product? Why is the seller left to PAY the buyer for bad behavior as is clear from the evidence provided? Why does Ebay turn a blind eye to it?
Because eBay can't see what was sent or returned, so the SELLER is wrong automatically. eBay has taken it upon themselves to take the decision making away from you in your business. "The buyer is always right" has been a thing of the past for a LONG time, but not here on eBay.
In this case you have an independent 3rd party that has given a written statement.
