eBay

tyler@ebay · ‎09-02-2020

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

Tyler,

gwzcomps · ‎09-02-2020

How is it fair for eBay to punish sellers for returns when eBay goes out of their way to hide our descriptions on the mobile site and app? The more I think about it service metrics is less of a scam perpetrated by eBay and is borderline fraud. Why does eBay continue to threaten sellers with service metrics SNAD penalties when eBay appears to be intentionally setting us up for failure? Am I really expected to be able to describe my items solely by the 80 character limit on the title?

Edit: Reply to this post can be read here

justsc92 · ‎09-02-2020

eBay does have huge issues with sellers selling reprinted (or RP) sports cards that are counterfeited, unauthorized copies. The volume I guess is too overwhelming for eBay.

With big issues, I think about starting small. So let’s take one common counterfeited card on eBay, a ”Patrick Mahomes Cracked Ice Auto” # 20 of 25. All # 20 of 25. Note I have an email dated August 4 th from Vineet J. at eBay Trust and Safety where eBay agrees that these are counterfeits.

eBay should know that 83 of just this one counterfeit card has sold on eBay since August 4 th. A worthless counterfeit sold 83 times in one month, and 14 of those sold for more than $ 100.00.

You say that members should report counterfeits or listings that violate eBay policy., but I have.

Three weeks ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits
Two weeks ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits
One week ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits

Each time I reported 24 to 28 listings. And this is for an item that on August 4 th eBay themselves stated they agreed was a counterfeit. What more needs to be done? Is this what taken seriously looks like? Is this what eBay compliance office and eBay’s legal team deem acceptable? Change needs to happen.

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Edit: A reply to your comment can be found here.

glgenterprise · ‎09-02-2020

I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:

I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.

Edit: Reply to this post can be read here

gwzcomps · ‎09-02-2020

@glgenterprise wrote:
I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:

I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.

With the way eBay treats returns in general I get the impression that they don't want successful sales. I used to have less problems with returns when there was an incentive for buyers to work things out.

mam98031 · ‎09-02-2020

@glgenterprise wrote:
I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:

I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.

Just for the record, this is NOT a New Return Policy for everyone. The only people that didn't have this policy were those in MP prior to July. The automated returns have been a fact of life for everyone else since 2018.

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

bimmerpc1 · ‎09-02-2020

Adding on to @glgenterprise :

Last Friday eBay sent an announcement to Managed Payments sellers about automation changes being made to the returns process.

Three questions:

1) Will sellers still be able to provide RMA numbers prior to eBay automatically issuing a shipping label to the buyer?

2) Will sellers still be able to provide their own return shipping labels? We sell heavy and large items. eBay frequently offers their USPS labels for these types of returns but they are not a good solution: eBay's labels are not insured, they are typically much more expensive than the transaction's original shipping cost and the rates we get through other carriers.

3) If eBay automates all seller inputs for most returns, what happens with the partial refund process or when sellers wish to refund the buyer and not require the item to be shipped back?

Thanks

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Edit: A reply to your questions can be found here.

tyler@ebay · ‎09-02-2020

@justsc92 wrote:

eBay does have huge issues with sellers selling reprinted (or RP) sports cards that are counterfeited, unauthorized copies. The volume I guess is too overwhelming for eBay.

With big issues, I think about starting small. So let’s take one common counterfeited card on eBay, a ”Patrick Mahomes Cracked Ice Auto” # 20 of 25. All # 20 of 25. Note I have an email dated August 4 th from Vineet J. at eBay Trust and Safety where eBay agrees that these are counterfeits.

eBay should know that 83 of just this one counterfeit card has sold on eBay since August 4 th. A worthless counterfeit sold 83 times in one month, and 14 of those sold for more than $ 100.00.

You say that members should report counterfeits or listings that violate eBay policy., but I have.

Three weeks ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits

Two weeks ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits

One week ago, I reported all instances of the Mahomes Cracked Ice Auto counterfeits

Each time I reported 24 to 28 listings. And this is for an item that on August 4 th eBay themselves stated they agreed was a counterfeit. What more needs to be done? Is this what taken seriously looks like? Is this what eBay compliance office and eBay’s legal team deem acceptable? Change needs to happen.

Hi @justsc92 - thank you for taking time to report items you feel are not authentic. As you know, eBay does not allow the sale of counterfeits or unauthorized copies (link here).

While we don't discuss action that is taken on other member's accounts, we do hold members accountable for violating our policies up to and including account suspension. Just because you are not able to see the action that was taken does not mean that nothing was done.

I will request a further review of the specific example you have provided. Thanks!

Tyler,

glgenterprise · ‎09-02-2020

@mam98031 wrote:
@glgenterprise wrote:
I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:

I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.
Just for the record, this is NOT a New Return Policy for everyone. The only people that didn't have this policy were those in MP prior to July. The automated returns have been a fact of life for everyone else since 2018.

https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html

I was a July convert to MP - so this is not new policy to me per say - but I want clarification on whether the RMA work around is still going to work. It's not an unreasonable question.

donsdetour · ‎09-02-2020

Has any one in eBay got a possible solution to the ghost relists that happen on eBay??

Here is the problems with the latest.

https://community.ebay.com/t5/Member-To-Member-Support/Missing-Item/qaq-p/31188165/jump-to/first-unr...

They can not even cancel this one.

Edit: Reply to this post can be read here

carlqsportscards · ‎09-02-2020

I noticed the $25 coupon I got said it's not good for auctions and best offers. I've never seen that restriction before, so just wanted to confirm that's correct. And if so, why?

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Edit: A reply to your questions can be found here.

brian@ebay · ‎09-02-2020

@gwzcomps wrote:

How is it fair for eBay to punish sellers for returns when eBay goes out of their way to hide our descriptions on the mobile site and app? The more I think about it service metrics is less of a scam perpetrated by eBay and is borderline fraud. Why does eBay continue to threaten sellers with service metrics SNAD penalties when eBay appears to be intentionally setting us up for failure? Am I really expected to be able to describe my items solely by the 80 character limit on the title?

@gwzcomps mobile screens have limited display space on their smaller screens so we focus on showing buyers a portion of listing descriptions to help them know what they are buying. Sellers can choose what appears in the item description summary (up to 800 characters) by following these steps. The option to view the full description is available to all buyers in the mobile app by clicking on the description field.

Brian,
Community Team

glgenterprise · ‎09-02-2020

And to add onto @carlsqsportscards -

What was the criteria for this magical $25 coupon. I have 3 different accounts of differing ages and activities - none of which have gotten this coupon?

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Edit: A reply to your question can be found here.