mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@glgenterprise wrote:
I know this is a Managed Payment issue, but if my feedback on this could get passed on:
I've twice in the last month had to go through hoops to get a partial refund to buyers who have opened a SNAD claim, but eventually settle for a small partial refund. Before MP, I had the ability to offer a partial refund in the return process. That is not an option in MP, and requires a call to customer service. Which then results in a "closed without seller resolution", which then requires YET ANOTHER call to CS to have them review the messages and remove the defect.
I've been told by reps that this is a known problem. This is a real, substantial issue that will only get worse as more and more sellers get enrolled in MP if this option cannot get added to the return flow on MP.
@glgenterprise I'll pass this feedback along. Thank you!
@golfingaddict wrote:
My second part of the INR case is this.
Buyer opens a claim for INR. I provide tracking and waited to see if the PO would deliver it in the three days I had to resolve on my own.
Sure enough, the package got delivered. I called Support to ask them to close the case which I was told they would. I hung up and looked at it again and there was still a hold on my money AND it was saying that it was open until the buyer acknowledged that they received the item.
Thinking this was odd, I called back to support and asked them why it was not closed (proved delivered.. I thought that was the end of it) The customer support rep told me that in the Fall Update, they changed it and ebay no longer accepted the delivery (USPS tracking.. this was under $25) as proof of delivery and the buyer had to tell them that the item was delivered before the case was closed.
I have not heard this before so I asked the CSR to provide where in the Update this was announced so that I could read about it. He said he had to ask a manager. He came back and said it was so new that it wasn't in the updates yet and he would let me know.
For what it is worth, the seller protection information in the help section still says a seller is protected if an item shows delivery confirmation under the $750 (I think) and for a $25 item, proof of delivery is delivery scan showing delivery to the buyers address.
Brian (or other ebay staff) What is the CSR talking about? What change? What update?
My INR case did not close but it did show it was waiting for buyer approval?
(the money was not the big deal but a policy change to the seller protection INR is a pretty big deal and I'd like more information about that) thank you.
Hi @golfingaddict - you were given inaccurate information, I will follow up with the team you spoke with.
What the teammate may have been trying to explain is that in a situation where we can tell an item has been delivered we will automatically close the case out after a 24 hour 'holding' period. This is specifically to save you time, so that you do not need to call in to request a manual closure. An INR that is within that 24 hour holding period cannot be manually closed by a teammate, which may be why you didn't see it change after you hung up with them.
Thanks!
Thanks for stopping by everyone! The chat is now closed. Have a good and safe holiday weekend 🎃 
@glgenterprise wrote:
And a non-MP question, that I think I've asked before -
Is there any possibility of adding the option for store holders to add store categories mid-listing? When I am going through a whole section of listings, it is a pain to have to save the listing, add a store category, and then re-open the listing to get the new store category to populate. It would be one thing to just leave the field and come back, but the new categories will not populate unless you close and re-open the listing. It's time consuming and seems like it should be a reasonable ask to have fixed.
@glgenterprise that's a reasonable ask and would speed up the process for sure. My understanding is that we don't have any updates planned for Stores, and I imagine this would need some sort of update related to Stores. However, I can pass along this feedback to see if the option can be added to the listing flow. Thanks!
@windhaze wrote:
Brian this thread it just happened again-all blank white space then the videos slowly appeared-at least they did turn up but wanted to let you know that glitch may still be around. 🙁
https://community.ebay.com/t5/The-Soapbox/Songs-with-Foreign-Words-in-the-Title/td-p/31300862
Thanks @windhaze !
@borntodeal wrote:
Hey Brian,
We look forward to onboarding with Managed Payments. Is there a way to move that forward sooner?
Thanks,
Christopher Matthew Spencer
Hi @borntodeal - glad to hear that you're excited for managed payments! The plan right now is to have the majority of sellers in managed payments by 2021. Hang in there and keep an eye on your eBay inbox for the notification email. It'll be here before you know it!
@georgestobbard wrote:
Hello! I inquired in last week's chat as to whether used fragrances are really being banned from the Fragrances category or not. I'm still waiting for an official answer, but in the meantime I also wanted to ask about a loophole that I noticed the other day. If a seller lists a used fragrance in the Vanity, Perfume, and Shaving subcategory under Collectibles, he or she can ALSO get the listing cross-posted to the Fragrances category by simply paying 25 cents extra to have the listing appear in that second category. Is that an intentional or unintentional loophole?
If eBay really doesn't want used fragrances to be listed in the Fragrances category, then the computer system ought to be programmed so that it prevents sellers from selecting Fragrances as a second category if the item condition is listed as "used."
@georgestobbard yes, the policy is that used fragrances aren't allowed on our site. What you've described does sound like a loophole that needs to be corrected. Items that violate this policy can be reported through the 'report item' option on the listing. The Collectables > Vanity, Perfume, and Shaving category is not intended for used cosmetics or fragrances. An collectable empty perfume bottle may be listed there though.
