mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on October 23rd for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
Additionally, I wanted to notify the Community that starting October 24th, 2019 I will be out of the office for at least two weeks recovering from having my tonsils removed. While I'm away, the rest of the Community Team will still be available 
@vrykalak wrote:
The unisex clothing categories have disappeared!
and items that were listed as unisex have been changed to mens!
This is appalling, especially for t-shirts, which fit both men and women (and sometimes kids as well).
Can we at least get the Unisex designation back to t-shirts?
Hi @vrykalak, there were category updates made on October 15th, as announced in the Fall Seller Update. Most of the Unisex clothing categories were retired. You can view a full list of the category updates here. We're happy to take note of your feedback regarding these updates!
@mam98031 wrote:
brian@ebay wrote:
@millcreekrescue909 wrote:
I was having trouble with my PayPal account. PayPal had placed a hold on it and when I tried to revise my eBay listings, a message came up at the top of each listing which stated “It looks like there is a problem with this listing. Payment Options – You must have a valid PayPal account in good standing to require immediate payment.” (See photo.) Therefore, I was unable to revise them. On 10/21 I called PayPal and it was their error as they were requiring a Japanese Driver’s License on a U.S. account. This was supposed to have been fixed two months earlier. They corrected the problem and cleared the account.
I was told by PayPal that it might take as long as 24 hours for eBay to update my listings. So, on 10/22, when the issue was not corrected, I called eBay CS and spoke to a Sales Specialist who told me that I was the fifth seller who had called that day to report their system not updating. She said she would report my problem to the technical team and it would receive priority attention. (Although I already knew that this was not true.)
Now it is 10/23 and the problem has not been corrected. I’m assuming that this is part of the problem eBay is having right now regarding listing revisions but I am not sure. This is causing me major problems!
Does eBay ever test these changes before they roll them out site-wide? If you do, it’s not working. And if you don’t, you should be. It is ridiculous that these SERIOUS issues come up at all, but this time of year it is just unacceptable, especially those with ISB issues. And, when they do occur, they are almost never fixed in a timely manner. This is beyond outrageous! It appears to me that we are paying you to be Guinea pigs!
Instead of continuously hearing that you are working on these issues 24/7, we need an estimated completion date.
Hi @millcreekrescue909, there is a known issue with this. Our developers are aware and are working to resolve it. From what's I've seen, removing the Immediate Payment Required option will remove the error and let the revision go through.
That is a TERRIBLE option on some types of products. Some it would be fine, but others, it would open an entire separate and potentially serious set of issues.
So there is no ETA on fixing this known issue?
Hi @mam98031, no ETA at this time.
@mam98031 wrote:
@Anonymous wrote:
@carlqsportscards wrote:
What's up with the new feedback page design? I find it ugly.
Are there improvements that I haven't noticed?
Hi @carlqsportscards, we are making updates to the feedback page to align with the design of the rest of the site for a more streamlined, cleaner look. If you have specific feedback you are welcome to share it here and we will pass this along!
But what we are trying to express here is that it isn't. It isn't more streamlined, it is much harder to follow. It isn't cleaner, it is as fields seem to run together because of the lack of definition between fields. What makes dropping all the links to the bottom of the page easier to use? They are easier to use at the bottom of the page verses the top how exactly?
OMG please don't tell me we have other screens coming with this type of format used!!! What other screens will be taking on this type of design?
Hi @mam98031, the details you've provided are great examples of feedback that can be passed along for consideration. A large number of eBay pages already have a similar formatting; our help pages, various pages within My eBay (Selling, Purchase History, Summary, etc.), many pages within Seller Hub. The more specific the feedback we receive here, the better equipped we are to suggest changes
@coffeebean832 wrote:
I posted these questions on the selling forum earlier- hoping you guys can help answer them?
Hi @coffeebean832 - for listings where you are still able to select 'Does Not Apply' you may continue to do so, but for those categories where it is no longer an option (working on seeing if there's a list) you would either need to input one or leave it blank. The largest reason to advise leaving it blank is to prevent misinformation getting into search filters (in the case of inputting fake numbers) or creating a number of irrelevant search filters. I'll see if there's more information I can find and will loop back with you as I hear back!
@dtexley3 wrote:
On the item specifics issue, a number of sellers have commented that the new fields cannot be updated in the bulk editor. To date I've not seen this addressed by any eBay staff.
Is eBay aware of this issue and is it being addressed?
Hi @dtexley3 - there isn't a way to effectively edit item specifics in bulk that I'm aware of, and there are no current plans that I'm aware of to alter the way the Bulk Edit tool works. I'll review the questions on the tech issues board and make sure they're brought up with the right folks. Thanks!
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@carlqsportscards wrote:What's up with the new feedback page design? I find it ugly.
Are there improvements that I haven't noticed?
Hi @carlqsportscards, we are making updates to the feedback page to align with the design of the rest of the site for a more streamlined, cleaner look. If you have specific feedback you are welcome to share it here and we will pass this along!
But what we are trying to express here is that it isn't. It isn't more streamlined, it is much harder to follow. It isn't cleaner, it is as fields seem to run together because of the lack of definition between fields. What makes dropping all the links to the bottom of the page easier to use? They are easier to use at the bottom of the page verses the top how exactly?
OMG please don't tell me we have other screens coming with this type of format used!!! What other screens will be taking on this type of design?
Hi @mam98031, the details you've provided are great examples of feedback that can be passed along for consideration. A large number of eBay pages already have a similar formatting; our help pages, various pages within My eBay (Selling, Purchase History, Summary, etc.), many pages within Seller Hub. The more specific the feedback we receive here, the better equipped we are to suggest changes
I appreciate you passing in along, but I gave my FB on the page when I first saw it. I don't expect that my opinion will have any affect on it one way or the other. It appears Ebay is set on this horrible design.
I've just never understood that why when Ebay deems it necessary to re-design a screen that they make it harder to use for the seller. That has never made sense to me as it should be the opposite. A simple thing of moving those links is a perfect example. Now we have to scroll down to the bottom to use them. That benefits who exactly? That benefits the design how exactly? All that vast white open space is beneficial how? Oh I could go on. Coffeebean did a great job recapping some of the issues that people that actually use the screens are experiencing.
@mvls1 wrote:
Hello. Recently Ebay changed the sellers hub ALL ORDERS landing page and removed several columns/items that used to be there. One of the items removed was the ZIP CODE that was the column on the far right hand side. In order to find the ZIP CODE for each order we now have to open each order to see that detail. That is VERY inconvenient, time consuming and appears to have been a totally unnecessary change that serves no purpose. Can you explain why they removed the ZIP CODE and at the same time the ability to customize that page.
Please also inform the tech department that several sellers over on the sellers hub board have asked for these to be put back. We use the zip codes to help know which carrier will be the quickest and most cost efficient for each of our orders being shipped out that day. Having the ZIP CODES in a single column on the ALL ORDERS landing page allows us to quickly scan and chose a previous order in the same geographical area to check a shipping cost. The way they have it now causes many additional step and wasted time.
Thank you for your help with this and good luck with your tonsils!
Hi @mvls1, I appreciate your feedback on this. I'll send it over to the Seller Hub team for consideration. Thanks!
