mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@star.fighter wrote:
Hi Velvet -
Am i reading this correctly -- that we only have 3 days from the time a buyer receives a trading card for them to file a not-as-described? If so, that doesn't give the buyer any time to work it out with the seller -- the buyer is then FORCED to file a SNAD.
Please clarify if i have that wrong.
Also, as part of that issue... if the damage might be done by the post office, then who is responsible for collecting the damage -- the buyer or the seller? Can the seller determine that it is the buyer's responsibility?
Thank you!
Hello @star.fighter If the seller doesn't offer returns they have 3 days to open a claim, if the seller does offer returns then they have whatever the seller sets up as their timeframe. The buyer is always encouraged to reach out to the seller first when opening a SNAD, you can learn more here.
If there is damage done with the shipper, then it would be up to the seller to work with the shipper to collect those costs. You may want to factor in the cost of insurance but it's up to you!
@valuetrendz wrote:
My question has to do with item specifics. It is my understanding that eventually, most item specifics if not all will require a value other than "NA", "Does Not Apply", etc. With that in mind, what will happen to listings that do not have completed item specifics? Is this the same for "required" vs "recommended" item specifics?
I ask these questions as there are MANY items on ebay where it would be nearly impossible to track down correct item specifics on a particular item. Any insight you can give on this would be appreciated. Thank you.
Jon
Hi @valuetrendz! That's a great question and I hope you haven't been taking the time to fill in every item specific as it's not necessary. You do need to fill in those that are required, but the others are recommendations and if they don't apply or you don't want to fill them in, then you can leave them blank.
@valueaddedresource wrote:
eBay & Samsung recently partnered on a promotion offering eBay gift cards with purchase of select Samsung certified refurbished phones. However, those listings offered only 14 day returns instead of the 30 day returns required to meet the criteria to be a certified refurbished seller.
Why were these listings allowed to violate this explicit policy for certified refurbished items?
Also, buyers were shown a banner that stated 30 day returns along with links to information about eBay's certified refurbished program that also states 30 day returns.
What is eBay going to do if these buyers try to return the phone after 14 days but within 30 days?
After the promotion ended, the listings were updated back to 30 days to be in compliance with the policy.
14 day returns aren't even supposed to be an option in the cell phone categories according to eBay's general policies on returns
How and why was Samsung allowed to violate these policies while partnering with eBay on this promotion?
Seems like a bit of conflict of interest to me.
Hey @valueaddedresource it looks like it could have been a cosmetic issue with how it was appearing on the listing. I'll make sure to get it reported but usually they offer returns at the 30 days. Thanks for brining this to our attention!
We have been told that Ebay would NOT make changes that would impact sellers negatively during the Holiday season this year. But clearly from the posts on this weeks chat and others, that seems to be a promise not kept.
From Category changes, item specific changes and changing the class of mail that can be used in certain categories. The problems are BIG for some sellers at a time they should be concentrating on getting ready for the holidays.
Yet again we find ourselves in the same place as we do at the beginning of each Holiday Season. Scrambling to work with the changes Ebay has just had to make now. And the added problem this year of not being able to print shipping labels in certain categories.
It just leaves many of us just scratching our heads. We could all [including Ebay] make more money if there just weren't these time consuming changes made at this time of the year. We have pleading to have this practice stopped, yet it continues. WHY?
jasmen@ebay wrote:
@valueaddedresource wrote:
eBay & Samsung recently partnered on a promotion offering eBay gift cards with purchase of select Samsung certified refurbished phones. However, those listings offered only 14 day returns instead of the 30 day returns required to meet the criteria to be a certified refurbished seller.
Why were these listings allowed to violate this explicit policy for certified refurbished items?
Also, buyers were shown a banner that stated 30 day returns along with links to information about eBay's certified refurbished program that also states 30 day returns.
What is eBay going to do if these buyers try to return the phone after 14 days but within 30 days?
After the promotion ended, the listings were updated back to 30 days to be in compliance with the policy.
14 day returns aren't even supposed to be an option in the cell phone categories according to eBay's general policies on returns
How and why was Samsung allowed to violate these policies while partnering with eBay on this promotion?
Seems like a bit of conflict of interest to me.
Hey @valueaddedresource it looks like it could have been a cosmetic issue with how it was appearing on the listing. I'll make sure to get it reported but usually they offer returns at the 30 days. Thanks for brining this to our attention!
jasmen@ebay nope, not just a cosmetic issue. You all wrote it into the T&C too.
Also, the listing history shows that in fact the listing was started with a 14 day return period applied and that was only changed after the promo expired.
Definitely not a cosmetic issue.
