Comics-scifi_collectibles Volunteer Community Mentor
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
SO my burning question LOL ... which is correct? Y or IE for Brittanie? Can I tag her with a Y HMMM... @brittany@ebay Nope that doesn't work.
https://community.ebay.com/t5/About-the-Community/About-Community/m-p/26164272#M1
_____
Edit: A response to your message can be found here
I started a thread on the Tech board and I tagged Brian and Sheila but at this time no one from Ebay has popped in.
_____
Edit: Reply to this post can be read here
@comics-scifi-collectibles wrote:
SO my burning question LOL ... which is correct? Y or IE for Brittanie? Can I tag her with a Y HMMM... @brittany@ebay Nope that doesn't work.
@comics-scifi-collectibles - Thank you for catching that! It's 'Brittanie' we just had a typo in the 'About' section. We corrected it so now it's the right one.
brian@ebay I have been seeing a LOT more reports of calls not going though from the help pages. Instead of being given a chance to ask for a callback, they are just redirected back to the help pages when they are calling during normal business hours.
OR callbacks are supposedly received but the OP was by their phone and receives an email notice that they missed their call when their phone number is correct in the system.
-----
Edit: A reply to your comment can be found here
I'm hoping someone can answer or at least give an explanation about what is going on with item specifics.
Today, once again, I am getting notice that I need to add "recommended" Item specifics.
In my selling manager, this "notice" is front and center since it is in the middle of my seller manager setup in the same box as "print labels and ship" Not exactly easy to ignore.
But what makes this so annoying is that these are exactly the same items that I added item specifics to at least 3 times. 1. when I created the listing. 2 when they first came up with this notification and 3. approx two weeks ago.
I did check "don't remind me of these again" back when that option was first given. It seems like this item specific thing is trying to nag me to death. What's worse is that the recommendations are stuff that do not even make sense!!! Compression for things that don't have compression. "character" for things that don't have character Theme for things that don't need or have a theme and fabric type, when you already ask for "fabric" What the heck is that suppose to do?
This morning I had 6 items pop up. I fixed those. I went to golf and had 2 more pop up. I fixed those and just a few minutes ago, I had 20, I've gotten that down to 4 now and I am almost done, but it seems that these will get done and you will find another few to annoy me with.
I'm attaching a view of a typical item that "needs" recommended Item specifics. I fill in a lot of stuff, much more than I typically see when I view listings. And this is not enough?
Please end the madness.
@donsdetour wrote:
Looking to be a slow day: or is it the calm before the storm.
So hope you, (Brian); and the folks at eBay are doing well.
And again thanks for talking to us users.
I can not thank the group that does this enough.
Just saying HI.
@donsdetour thanks! I really appreciate that and I hope you're doing well too 🙂 I'm thinking the weekly chats might slow down until the holidays are over, but we'll see! 🎄
🛒
@postcardcountry wrote:
I know you can't answer managed payments questions.
This is not a specific question but a procedural one.
How does one escalate a problem from the foreign support reps to someone who can actually help you?
I have seen several different people with severe problems be unable to get past the support "it is fixed. wait 48 hours and you will see it" and it's not fixed.
These are problems where funds have not transferred for 5 or more weeks with no explanation.
Users who are being asked to re-verify themselves every two or three weeks.
There has to be SOME way to actually get assistance other than a foreign person reading from a script.
Hi @postcardcountry ! You're right that I can't help with many managed payment questions (though there are some questions I'm allowed to help with as long as they're general).
When it comes to escalation, we expect our teammates to provide you top-tier service regardless of where they're located. We provide internal tools for them to research and resolve issues and encourage them to report situations that would require research or input from different teams. We provide them pathways to get assistance if they need it, as well as regular trainings and time for updates.
In any case, I'm happy to help here if you'll get me some more details about your question!
