Regards,
@Anonymous
@Anonymous wrote:
@dtexley3 wrote:As seen in the forums, there are a lot of unhappy small sellers because eBay is now adding Best Offer to their listings. Why does eBay feel it necessary to impose themselves at this level? What a seller chooses to set as a price, and whether they want to deal with Best Offer should be up to the seller.
How many buyers are going to be unhappy when Best Offers are ignored or quickly declined with a message of "I don't take offers, and eBay won't allow me to turn off Best Offer."
I think this causes a negative experience for both the buyer and the seller.
Hi @dtexley3, we include Best Offer automatically when the listing price is above the trending price for that item. Any Best Offer under 30% of the asking price is automatically declined. Adding this feature in does not obligate a seller to accept the offer, and is intended to increase the chances of a successful sale. If a seller does not wish to review offers, they are welcome to switch over to the Advanced Listing Tool and create a new listing without Best Offer.
My only concern with this approach is the interpretation of a "successful sale." To me that would be the price I set and not one offered by a Buyer because BO was turned on by someone other than myself. Now excuse me for being a little critical of eBay on this next point but the only price suggestion I have ever seen is to lower it. Having BO come on automatically is basically the same thing whereby a Buyer is going to message the Seller wanting a lower price ... Buyers never offer a higher price ... if you know of any that do please send them my way.
Inexperienced Sellers will fall in to the trap of dropping their price or selling for less than they could have and that activity does nothing but drive prices down. That sends pricing in the wrong direction ...
@mam98031 wrote:
I have my first return for buyer’s remorse within the new return system. I received the email from Ebay regarding it on November 9th. The email was really lacking in details which IMHO sellers have the need to know. I could not see the reason why the buyer wanted to return the item, even when I clicked on the “View return details”.
Instead the screen asked me to verify my return address [as I have a couple in my set up] and I needed to assign an RMA [which I have in my return preferences]. Once I did that, it came to a screen that gave me the details of the Request for return. I could then see what the buyer wrote as an explanation. It also told me what the Estimated refund amount would be if returned.
The Estimated Refund amount was less the original shipping. So I ask is Ebay going to allow sellers to keep the original shipping charge on Buyer Remorse returns. Or was this merely and oversight or omission on Ebay’s part?
Also if Ebay is going to allow sellers to keep the original shipping charge, how will Ebay apply this when you have Free Shipping on the item purchased and returned?
Another thing is that Ebay does not provide the seller with the tracking number on the return label. Why?
The Request for return does NOT show up on or in the Resolution Center at all. Not when the buyer filed one and not after I confirmed it. The only way to view what the status of this is to go through the link provided in the original email, so don’t lose or delete that email. This seems problematic to me. And it is only through the original email link that you can see if the buyer has shipped the item. At the top it has a graphic that shows 4 steps.
- Return Started
- Item Shipped
- Item Delivered
- Refund Sent
On mine only number 1 has a green check mark, so I assume the buyer has not yet shipped the item back. The screen also tells me that the buyer a few more days to actually mail the thing, which is fine, they should be allowed a little time to actually mail the item. I get that.
I just don’t understand the limited information provided by Ebay or why it is selectively doled out to us. This is our customer and our financial transaction. We have every right to complete details regarding the process from start to finish, yet Ebay is selectively giving us info. Why does Ebay feel this is appropriate?
Howdy @mam98031 - Thanks for this feedback and info on the formatting process.
When it comes to the estimated refund field, in a remorse return you are able to withhold original shipping. If a member offers free shipping they would only be able to recoup that shipping cost with a restocking fee.
For labels - if a buyer uses an ebay label a tracking number should be uploaded as soon as the buyer prints one out. If they are using their own shipping label we give them a certain amount of time to provide proof it is on its way back to you.
Returns should always be visible for you in the Seller Hub>Orders>Returns. I'll get it reported that it's not showing up in the Resolution Center either.
Definitely don't want you feeling like you're being kept in the dark - we want you to feel informed throughout the entire process. In the example you provided what more information could we get to you? Happy to make the suggestion!
