Community Chat, May 27 @ 1:00 pm PT - General Topics

[brian@ebay]

Join the Community team here at 1 PM PT on May 27th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

[Anonymous]

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@maxoptical wrote:

Hello eBay,  I have a two-fold question.     First questions, What is the correct method of reporting and getting an open issue resolved?  It doesn't appear that using social media, phone, or eMail support offers any kind of follow up on open issues.  I have been told over and over,  "We will report this to our engineers and get back to you"   but I very rarely,  bordering on never, do I hear back from eBay on open issues.  What is the correct method of getting follow up support on complex eBay issues?      The second question is on my most current open issue that I first reported 23 days ago.    I am enrolled and meet ALL qualifications of EGD (eBay Guaranteed Delivery)  On nearly all of my listings I have the fast and free logo with a delivery date of less than 3 days.  I ship the same day and offer free returns,  I am a top-rated seller with 99.9  positive feedback.    23 days ago all of my listings vanished from the EGD program,  when a customer selects any of the time frames for Guaranteed Delivery my listing vanish.   I can easily meet the eGD requirements but I am not getting sales due to eBay removing my listings from the program.   I have reported the issue to social media teams, email and phone support 23 days ago with no resolve and impressions, page views and sales have plummeted.  This is something I can't fix on my side and I need help from someone at eBay?  How can I get this issue resolved....

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Hi @maxoptical, I'll take a look at any discrepancies between what is being shown in the listing and the experience in search results. Thanks for sharing a zip code for testing, I'll let you know if I need any more information!

[Anonymous]

Hi everyone, that is closed and we've responded to all open questions. Next week, June 3, 2020, the topic of discussion will be the upcoming retirement of Turbo Lister. We will have guests with us from both the team within eBay related to our selling apps, and from the third party listing program, Sixbit. Looking forward to seeing everyone next week!