mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on May 27th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@midstateequipmentco wrote:
Looking for advise,
Customer selected local pickup, then wants me to ship the item out, however I do not offer free shopping. I emailed and explained, but they will not reply and are several states away, with no plan to pick up the item. What do I do?
Hi @midstateequipmentco, you can cancel the transaction with the "problem with buyers address" reason. After, relist the item and send a message to the buyer with the new item number and explain that they need to select a shipping method. You may also want to consider removing local pickup from the listing.
I know the community had an update last night. This morning I had a few email notifications of posts to various threads I've been following, but they were very hit and miss. Then a couple hours ago [maybe a little more] they stopped all together. Any information on this issue?
@mam98031 wrote:
I know the community had an update last night. This morning I had a few email notifications of posts to various threads I've been following, but they were very hit and miss. Then a couple hours ago [maybe a little more] they stopped all together. Any information on this issue?
@mam98031 No new info yet. The Khoros team is aware and looking into it though 🙂
tyler@ebay wrote:
@gwzcomps wrote:
With the due date rapidly approaching will the MP team start doing separate weekly chats to help answer questions people have?Hi @gwzcomps - we've made that request several times, and currently there are no plans for that to occur.
We'll pass that along again!
If sellers that have been told they are going into MP in July would complete the Pre-registration process, which literally takes about 60 seconds, then they could come and ask to get permission to be given access to the MP Payment board.
All you need for the pre-registration is your SSN and the bank info [acct # and routing #] for the checking account you want to attach to MP.
Another note, just because you pre-register does not immediately put you into MP. That won't happen until July. And the pre registration process is just that "pre". There will me more info Ebay wants later once they review the information from our pre registration info.
