mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on May 13th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
I just saw that all 4000 of my listing lost the Fast and Free designation even though I meet the requirements.
Can you help me how to get this back? Also when using the Guaranteed Delivery option none of my listings are coming up on the search. How do I fix this?
John Norman
Max Optical LLC.
@my-cottage-books-and-antiques wrote:
Here's the text that was there yesterday, and is gone today:
"Changes to eBay Top rated Plus badge evaluation
After the introduction of separate domestic and international return policies, Top Rated Plus badge and discount evaluation will now be based on seller return policies that align with the country where items are listed and the item location.
If the item location is in the same country as the listing site, eBay will use the domestic return policy for the Top Rated Plus badge and discount evaluation. You will need to offer a minimum of 30-day free domestic returns.
If the item location is not in the same country as the listing site, eBay will use the international return policy for the Top Rated Plus badge and discount evaluation. You need to offer a minimum of 30-day free international returns."
Unless you do a good deal of business internationally and are a TRS seller on those international sites, you don't get the TRS discount when you comply with the requirements for TRS+.
Meaning a US seller that is qualified as a TRS and they have listings that are TRS+ get the discount for items sold in the US. But unless you are also qualified as a TRS seller on the international sites you do not get the discount on those sales. You can tell on your Seller Dashboard if you qualify on other sites other than the US site.
@maxoptical wrote:
this is the case with all 4000 of my listings but here is the one from todays screen shot. I have been reporting this for months now. I have been told is "We will report this to our programmers" many times now. This is the stock answer I get to nearly every problem I have. I have multiple verified bugs that have not been fixed for over a year now. These bugs are costing me and eBay sales. I don't know how to get these many issues resolved. Very frustrated.
John Norman
Max Optical LLC.
Hi John -
I definitely wish I had the technical know-how to get to work on this for you! Bugs like this are incredibly frustrating all around - from your experience as a seller, to a buyer's frustration at feeling misled, to a teammate's frustration at only having the ability to add your name to an open ticket and not being able to resolve it for you.
Thanks for bearing with us while we wait for the resolution!
Tyler
@papermoneyforme wrote:
Emails for offers seem to have stopped but retraction emails still go through.
In the email for the retraction is the following:
A previously entered offer on the following eBay item has been retracted. You can view the retraction and the reason provided by selecting the (history) link from the individual item page. Be sure to refresh or reload the page to view the most up-to-date information.
I can't seem to see anywhere the history link they are referring to.
Am I blind or is it a glich?
There isn't a known glitch that I'm aware of, @papermoneyforme. The bid history appears as a number just above the 'Place bid' button. The Offer history appears above the price field, just click on the number. Click on that number it will display the history. The screenshots below show what this looks like 🙂
@vrykalak wrote:Maybe it was not an auction?
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True, it was not an auction.
But why should the rules be different for auction vs. fixed price listings?Because with auctions there are bids. And if a bid exists on the auction, it is unfair to try and change the listing / purchase agreement AFTER the buyer has bid. That would be the reason for auctions that jump to my mind. Just my two cents.
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I understand that perfectly.
But with a Fixed Price listing, there are no bids.
Why should a Fixed Price listing forbid adding pictures when an Auction can?
Yes that makes perfect sense. It would be for the same reasons you can't change an auction with a bid. Got it.
brian@ebay wrote:
@papermoneyforme wrote:Emails for offers seem to have stopped but retraction emails still go through.
In the email for the retraction is the following:
A previously entered offer on the following eBay item has been retracted. You can view the retraction and the reason provided by selecting the (history) link from the individual item page. Be sure to refresh or reload the page to view the most up-to-date information.
I can't seem to see anywhere the history link they are referring to.
Am I blind or is it a glich?
There isn't a known glitch that I'm aware of, @papermoneyforme. The bid history appears as a number just above the 'Place bid' button. Click on that number it will display the history. The screenshot below shows what this looks like 🙂
It is a fixed price listing
Thanks for joining the chat today - it's now closed, but we will continue to work through everyone's questions to make sure they're addressed.
Thanks!
@gwzcomps wrote:
@Anonymous wrote:
@gwzcomps wrote:
So in a previous chat it was mentioned that I can email eBay about issues with item specifics. I genuinely was going to, but the more I list the more problems I find. I don't understand what my incentive is to make sure you guys have the right stuff setup for your item specifics. I also question the competence of the people who set them up.
Example: Document scanners can't print and what do RAID levels have to do with networking switches?
Since these don't directly cause problems with selling there is no incentive for me to put the effort in to make sure they get fixed. At the same time the various problems with item specifics are annoying.
Hi @gwzcomps, the incentive for you to notify us of potential improvements to our catalog is so you and other sellers like you can receive the best possible visibility through both eBay search results, and third party search results. It isn't possible for us to create a catalog for every item that has been or is available on eBay, so we rely on our sellers do provide this kind of information and will make adjustments or corrections when needed. To be clear, the catalog is comprised of information provided by our sellers, so any errors you see would be related to incorrect information provided by another member of the Community.
It is up to you if you would like to share what you are seeing so we can make corrections. Providing a robust catalog greatly improves search results for buyers, leading to increased sales for sellers, so we greatly appreciate any time you can spare to pass along what you are seeing.
I am not referring to the catalog. That is one thing I will put zero effort in to fixing unless I am getting paid. The whole catalog idea is too broken to salvage even people who sell on Amazon will admit that. I am more concerned about the item specifics directly. The example being with how document scanners apparently are capable of printing too? Last I knew document scanners only scan, no printing as that would make it a printer.
Hi @gwzcomps, happy to clarify that item specifics are the catalog - the team that reviews the item specifics concerns you have raised is our catalog team. The catalog is created using the item specifics that our sellers have provided. The example you have given can be sent to our catalog team directly by emailing sdsupport@eBay.com.
@vrykalak wrote:
@vrykalak it's hard to say what may be happening without an item number to look at. The 'Revise a listing' help page states that sellers can, "Add additional photos (on an auction style listing), but not remove existing photos" when an offer has been received or sent. If you can share an example then I can take a look. Thanks!
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Sorry: 383527289612
Thanks @vrykalak! I'm seeing the option to add photos in the revise page for that listing. Are you getting an error message when you try to submit the revision, or do you not have the add photos option at all?
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Yes, I can add it now...the offer has expired.
But I couldn't while the offer was active.
That makes sense, thanks for the update 🙂 This should work similar to how auctions with bids function. While an offer is pending there are certain things in a listing that can't be changed. This is to ensure the listing isn't drastically changed and the buyer ends up with something very different than what they had originally placed an offer on (changes such as the price being increased, shipping cost increased, condition of the item changed, images that show a different condition than originally advertised).
If you receive an offer and notice that something needs to be updated in the listing that would alter the item significantly, then you'll want to consider declining the offer and making the needed revision.
@maxoptical wrote:
I just saw that all 4000 of my listing lost the Fast and Free designation even though I meet the requirements.
Can you help me how to get this back? Also when using the Guaranteed Delivery option none of my listings are coming up on the search. How do I fix this?
John Norman
Max Optical LLC.
@maxoptical Fast and Free will appear if the estimated delivery date is 4 or fewer days. Depending on the buyers location, this option does still appear on your listings. I tested this by viewing your listings and entering a Florida zip code in the Shipping and payments section. Once I changed it the Fast and Free logo did appear, as shown in the screenshot below (tested on item 133223142525). I suggest that you test our different zip code locations when viewing your listings to see what locations may show a delivery within 4 days.
