eBay

tyler@ebay · ‎05-12-2020

Join the Community team here at 1 PM PT on May 13th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

Tyler,

brian@ebay · ‎05-13-2020

@papermoneyforme wrote:

brian@ebay wrote:

@papermoneyforme wrote:

Emails for offers seem to have stopped but retraction emails still go through.

In the email for the retraction is the following:

A previously entered offer on the following eBay item has been retracted. You can view the retraction and the reason provided by selecting the (history) link from the individual item page. Be sure to refresh or reload the page to view the most up-to-date information.

I can't seem to see anywhere the history link they are referring to.

Am I blind or is it a glich?

There isn't a known glitch that I'm aware of, @papermoneyforme. The bid history appears as a number just above the 'Place bid' button. Click on that number it will display the history. The screenshot below shows what this looks like 🙂

It is a fixed price listing

@papermoneyforme I updated my response to also include info for fixed price listings 🙂

Brian,
Community Team

Anonymous · ‎05-13-2020

@gamersbaystore wrote:

Something is seriously wrong with the shipping estimates ebay is giving buyers, they are all wrong. According the estimates buyers are getting, I would have to ship everything days before a purchase was ever made in order for buyers to receive their items on time.

ebay is totally ignoring our shipping policies, including our stated handling times. I previously offered 2 day handling times with standard shipping, which collectively would be 7 business days, yet I am being given just 2 or 3 days to have items delivered.

I've now had to switch to 3 business day handling times, despite the fact I ship everything in 1 business day to begin with.

ebay is even telling buyers that their media mail purchases will arrive in 2 days, and for buyers who're located half way across the country. This is despite the fact USPS says to expect 9 business days delivery for media mail, with no guaranteed delivery dates for this service.

Either way, I don't want ebay trying to dictate how and when I ship things, that is my business, not ebay's. ebay shouldn't be lying to buyers and ignoring US Postal service policies either.

I have serious health problems, and I intentionally set my shipping policies to allow headroom to accommodate for it. ebay needs to acknowledge that.

Hi @gamersbaystore, if you have some examples of estimated delivery dates that you have identified as being inaccurate I'd love to take a look for you. Feel free to start a thread on the Technical Issues board or the Shipping & Returns board with item numbers and the zip code used for the shipment and @mention me so I can test this out and see what might be going on.

tyler@ebay · ‎05-13-2020

@my-cottage-books-and-antiques wrote:
Please go here:

https://pages.ebay.com/seller-center/seller-standards-update.html

Note that the title mentions changes to the TRS Plus Badge. Yesterday, when I looked at this page, there was information about new requirements for free returns for TRS Plus qualifications.

That whole section is no longer on the page.

What gives?

Hi @my-cottage-books-and-antiques - I don't have an answer for you on this, but I've escalated and will update you as I hear back. Thanks!

Tyler,

tyler@ebay · ‎05-18-2020

tyler@ebay wrote:

@my-cottage-books-and-antiques wrote:
Please go here:

https://pages.ebay.com/seller-center/seller-standards-update.html

Note that the title mentions changes to the TRS Plus Badge. Yesterday, when I looked at this page, there was information about new requirements for free returns for TRS Plus qualifications.

That whole section is no longer on the page.

What gives?

Hi @my-cottage-books-and-antiques - I don't have an answer for you on this, but I've escalated and will update you as I hear back. Thanks!

Hi @my-cottage-books-and-antiques - I got an update on this!

The information was initially posted with the incorrect implication that you would need to do something different in order to qualify for the Top Rated Plus badge on your domestic listings. This was updated to reflect accurate info and was put back in the Seller Center over the weekend (link here).

Thanks!

Tyler,