mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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Hello eBay,
I have been fighting an issue for a year now with no resolve. I was in the eBay guaranteed delivery program up to the time the program was cancelled. eBay is now giving me Late Shipment defects based on the cancelled eBay guaranteed delivery program. I am in the very high for late shipments due to these false defects. How can I be opted out of the eGD program to prevent future defects and how can I get all of the false defect removed that my account recieved over the last year?
I have over 30 phone calls to support over this issue with no resolve.
This is a clear eBay programming issue that is causing me to be downgraded in cassini search.
I need your help to resolve this issue.
Thank you,
John Norman
eBay Seller Maxoptical
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Edit: A reply to your question can be found here
@my-cottage-books-and-antiques do you have the newest version of the app? Maybe try to uninstall and reinstall it. I see it showing on my end too! Once you have the newest version downloaded can you send me a screenshot of your search screen and I can reach out to the right team to see what's going on. Thanks!
@postcardcountry wrote:
What is the appropriate way to handle this situation?
I ordered 100 of something. It comes in bundles of 25. Two bundles will fit in a larger box...
So in theory I should receive either 4 boxes or 2 of the larger boxes with 50 in each. I have been purchasing this item periodically over the last 2 - 3 years.
I received 2 boxes. but they are boxes of 25. So I have received 50 - 1/2 of my order.
I have contacted the seller who's response was "You were shipped 2 boxes, tracking shows they were delivered. You got your order". I replied back with copies of the shipping label showing the weight was not for boxes of 50 but instead for boxes of 25. I am still waiting for their response.
Next step? File a chase? What type of case - certainly not "item not received" because eBay will automatically close it when the seller enters the tracking? This is a totally new area to me in 20+ years of eBay.
Sorry to hear this happened @postcardcountry please know you're still protected! You can open a return for missing parts or pieces and we can go from there. If the seller doesn't work with you, you can escalate the case to us after the 3rd day!
@maxoptical wrote:
Hello eBay,
I have been fighting an issue for a year now with no resolve. I was in the eBay guaranteed delivery program up to the time the program was cancelled. eBay is now giving me Late Shipment defects based on the cancelled eBay guaranteed delivery program. I am in the very high for late shipments due to these false defects. How can I be opted out of the eGD program to prevent future defects and how can I get all of the false defect removed that my account recieved over the last year?
I have over 30 phone calls to support over this issue with no resolve.
This is a clear eBay programming issue that is causing me to be downgraded in cassini search.
I need your help to resolve this issue.
Thank you,
John Norman
eBay Seller Maxoptical
Hi @maxoptical - since Guaranteed Delivery is no longer a service being offered, your buyers are not being shown that as an option, and you should not be being held to the eGD standards as that program does not exist.
I cannot provide you account specific customer support, but I will make sure that your contacts to CS are reviewed and that appropriate action is being taken.
- last edited on by
jasmen@ebay
jasmen@ebay wrote:
@my-cottage-books-and-antiques do you have the newest version of the app? Maybe try to uninstall and reinstall it. I see it showing on my end too! Once you have the newest version downloaded can you send me a screenshot of your search screen and I can reach out to the right team to see what's going on. Thanks!
jasmen@ebay I juet uninstalled/reinstalled Android app - no image search.
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Edit: A reply to your question can be found here.
- last edited on by
velvet@ebay
I can't get much of an answer on questions I have about timeline of the Void Label process. I don't understand why the turnaround time for refund to eventually show up in my funds using MP is now slower than pre-MP/PayPal era.
Neither eBay or USPS Customer Support are knowledgeable about the way the two interface. There has got to be people that know answers to how the two interact.
I would think as soon as a "Void Label" request happens on eBay, the Tracking number should be rendered unusable.
Why is it 3 weeks for refund? If a shipment with correct label is delivered, and order even has rec'd feedback, can't MP let me have the charge refunded within 24 hours of buyer receiving order? eBay has the humongous bank vault of all the payments. What is the point in holding seller's $ excessively long.
I only Void labels if at last minute during preparing a shipment, the final weight of whole package ends up heavier than what I expected when I printed label. Or when I swap a Priority Flat rate , or PM by wgt, or Regional Rate for another of those 3 services depending on factors that make some orders have same delivery time but varying prices.
Even more confusing is this blurb that displays right after Voiding a Lab
el.
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Edit: A reply to your question can be found here.
Unless things have improved recently, when you file a claim, you can only attach one document. So create your own MS Word Doc or PDF. Copy and paste whatever evidence you have into the document. Even your explanation as to what happened. But definitely the info about the weights is extremely important to get on record. Copy in emails too if they are of importance. Once you are satisfied you have covered everything, attach it to the claim.
Good Luck.
I am however really sorry that a seller would treat a Repeat customer such as yourself like this. Clearly they don't value you in the way you should be. I LOVE LOVE LOVE my repeat customers. You should have experienced that in this matter. Believe me their are other sellers that would value you the way you should be.
