Join the Community team here at 1 PM PT on March 25th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@popblox wrote:
Yes, I have the documentation - it's very obvious, all one has to do is glance at the tracking information and compare my zip code to the zip code that the item was delivered to. And yes, I already tried an appeal several times - it will not allow me to appeal. As I mentioned earlier in my post, I have tried everything and regardless of the action (including an appeal), when I click on the item, I get redirected to a page that says "You don't need to do anything, your item has been delivered". There is no option to upload documentation or "file" anything. Any more suggestions?
Hi @popblox - the best course of action for you to have this reviewed would be to contact Customer Support. The best way for you to do that will be to contact via social media at the links I provided in my last response. Thanks!
@medallion-trading-company wrote:
Hello,
Can you please review the (only) negative feedback on my account. The buyer had the bracelet, which I sold as a used piece of jewelry, for 45 days before leaving me the negative feedback. During that time she wore it for several weeks and broke it, according to her messages. I have a 30 day free return policy, which she chose not to use.
She has indicated that in order to return the item at this point (55 days later), she wants to be reimbursed for the $70 repair bill first. Also she has indicated that in order to revise her negative feedback she wants to be compensated for the $70 repair bill first. Can I please have this feedbback removed for extortion? I have tried to repeatedly communicate through the eBay email system but I think at this point I am only getting automated messages that send me back around in a circle, getting no where.
The only two feedback she has left, ever, have been negative. Never a nice comment left for any sellers. She also left a negative for another seller asking for a return through the feedback system and demanding a label. Just an FYI
As you know, most sellers are being affected by COVID-19, as is mine. This negative feedback only makes a bad sales situation worse.
Thank you.
Hi @medallion-trading-company, I'm sorry to hear that the transaction didn't go as planned! While we aren't able to assist with account specific concerns in this chat, you can use the Seller Help page to report the feedback for review. It will go to the appropriate team, be reviewed, and you'll be updated with the outcome of that review. Keep in mind that the feedback needs to violate one of our policies for it to qualify for removal. You'll find more information about our feedback policies here. Thanks!
@medallion-trading-company wrote:
Well, I tried to repost it and I am not sure if it's in the right place now. I'm just going to try again.
Hello,
Can you please review the (only) negative feedback on my account. The buyer had the bracelet, which I sold as a used piece of jewelry, for 45 days before leaving me the negative feedback. During that time she wore it for several weeks and broke it, according to her messages. I have a 30 day free return policy, which she chose not to use.
She has indicated that in order to return the item at this point (55 days later), she wants to be reimbursed for the $70 repair bill first. Also she has indicated that in order to revise her negative feedback she wants to be compensated for the $70 repair bill first. Can I please have this feedbback removed for extortion? I have tried to repeatedly communicate through the eBay email system but I think at this point I am only getting automated messages that send me back around in a circle, getting no where.
The only two feedback she has left, ever, have been negative. Never a nice comment left for any sellers. She also left a negative for another seller asking for a return through the feedback system and demanding a label. Just an FYI
As you know, most sellers are being affected by COVID-19, as is mine. This negative feedback only makes a bad sales situation worse.
Thank you.
Hi @medallion-trading-company, you're previous post did work and I've replied to it 🙂
@golfingaddict wrote:
Hi Brian, Maybe I was not clear but your answer seems to me to be evasive or beating around the bush. Are we protected if we have an issue? Or are you just putting it off until June. It just seems like I could think everything is fine and then BAM.. something could happen.. oh.. say.. the governor shuts down my state and we are ordered not to leave our house except for certain things. (It could happen...… ) Am I risking my account thinking that ebay has my back .. (or do they only have my back until June)
Sorry if I wasn't clear @golfingaddict. The announcement states that we will not be lowering sellers standing during this timeframe. No other protections were announced, such as proactively removing defects. There is still an expectation for sellers to ship items within their stated handling time and to handle return requests appropriately. With that said, if you receive a defect as a clear result of issues related to covid-19 then please contact customer service to have situation reviewed.
@picknparley wrote:
"....we are not proactively blocking most auctions, we will still remove any potential price gouging concerns based on the starting price or the price the auction is bid up to...."
1) so, are those crazy priced auctions actually being paid and completed? Do those sellers get dinged with PayPal fees or any kind of seller fees?
".....Depending on the reason for the removal, a seller may still be able to relist with a fixed-price format...."
2) after all this time with the banned items clearly stated, what's the purpose of allowing any seller to relist under any format? Isn't their infraction enough to just shut their account down?
I know it's probably easier for us to sit on this side of the ebay system and give suggestions. But we are interested in seeing all this detrimental price gouging come to an end. It's not helping ebay's reputation one bit.
We're all interested to know if the Feds have contacted ebay?? Just curious, that's all!!
Hope you all are staying well. No hugging or high fives, but we know you're trying to keep things running.
Hi @picknparley!
1. If an auction-style listing ends with a winning bidder a Final Value Fee is assessed to the seller's pending invoice. From what I know of PayPal's fee process, the seller is charged when the buyer makes payment, not before. If we remove a listing administratively for violating our guidelines we may charge a Final Value Fee even if it is not paid for by the buyer.
2. We do not allow banned items to be relisted. If a member continues to list items that are in violation of our guidelines there are consequences up to and including account suspension. However, that is not typically the first action we take.
There's no statement I can provide about whether or not we've been contacted by the Federal Government I'm afraid.
Hope you and yours are staying safe and sane - lots of puzzles, board games and Netflix. 🙂
@mr_lincoln wrote:
tyler@ebay wrote:
@mr_lincoln wrote:
Good afternoon eBay Support Team!
Subject: Offers being sent for just opening an item
I responded to a thread today where a Buyer said they got an offer sent on an item they were NOT watching and just browsing. I seem to recall at least one other thread about this too recently.
I was doing some research and opened an item and when I got to I believe the description area there was a custom note to me (pic below). Not sure if this is just a Store feature that I am unaware of or something new.
So, these two personalized communications have left me with some questions:
1. Is the unsolicited offer just for browsing an item some kind of new test eBay is running?
2. Is the message I saw on another Seller's item (pic below) an over lay eBay does just to try and get Buyers to visit the Seller's store or is that a set up the Seller can make?
-And this begs the question ... if eBay knows who is looking at items why can't the Seller as well (if they want that information)?
3. On a semi-related topic, since Sellers can now send offers to Watchers why can't we see a list of Watcher and their IDs like we can we can for Bidders on an Auction style listing? For myself I have no desire to send offers to Watchers but I might like to check out their Feedback or see what if anything they sell.
Hi @mr_lincoln!
1. Yes, there's currently a test running for buyers who have shown significant interest in an item but are not watching the item (clicking on it more than 3 times in the past few days). They are then added to the pool of watchers eligible to receive a Seller Initiated Offer (unless they've opted out of receiving such offers).
2. This is a store setting that you can set up from your 'edit store' section. It's a widget that takes the currently logged in user and inputs that user id into the header. There's not currently a way I'm aware of for you to pull the user ids of everyone who has looked at your storefront.
3. Bidding, unlike watching an item, is a clear gesture of intent and commitment so we provide their user id to you. On the other hand, a watcher has not expressed that same level of interest, so we do not provide the same level of information.
tyler@ebay, thanks for the reply ... quick one before the Chat shuts down ... Regarding item 1 ... where do they "opt" out of offers?
Hi @mr_lincoln - it's managed in a member's Communication preferences (link here) under the 'General promotions' section.
