mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Join the Community team here at 1 PM PT on March 25th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
brian@ebay wrote:
@golfingaddict wrote:
Thank you for the recent announcement regarding ebay protecting our seller standings. Can you please clarify? It says that our seller standards will be protected until June 20th evaluation. But some of the things that cause us to lose status stay on our account for a year. (late shipment rate, for example) I know that some things are evaluated for three months. Is this protection really going just going to delay our accounts falling below standard or losing TRS status? Or is the protection only designed to protect large accounts that are looked at with a 3 month evaluation period Could you please clarify. Thank you.Hi @golfingaddict, currently sellers are protected from having their seller standing being downgraded through the June 20th review. After June 20th seller standing reviews will proceed as usual. This is something we continue to monitor and, if needed, we will make adjustments to these protections and communicate them with the Community.
If a seller needs extra time to ship their items out then I recommend increasing their handling times to accommodate this. Additionally, if a seller does receive a defect as a clear result of COVID-19 then they should contact customer service to have the situation reviewed.
This is going to be especially problematic for sellers eval'd on the previous 12 months when Ebay has protected them from certain things having to do with our current Health Crisis.
IMHO if we deserve to be protected from it today, we deserve to be protected from it for the duration that the defect affects our account.
@mr_lincoln wrote:
Good afternoon eBay Support Team!
Subject: Offers being sent for just opening an item
I responded to a thread today where a Buyer said they got an offer sent on an item they were NOT watching and just browsing. I seem to recall at least one other thread about this too recently.
I was doing some research and opened an item and when I got to I believe the description area there was a custom note to me (pic below). Not sure if this is just a Store feature that I am unaware of or something new.
So, these two personalized communications have left me with some questions:
1. Is the unsolicited offer just for browsing an item some kind of new test eBay is running?
2. Is the message I saw on another Seller's item (pic below) an over lay eBay does just to try and get Buyers to visit the Seller's store or is that a set up the Seller can make?
-And this begs the question ... if eBay knows who is looking at items why can't the Seller as well (if they want that information)?
3. On a semi-related topic, since Sellers can now send offers to Watchers why can't we see a list of Watcher and their IDs like we can we can for Bidders on an Auction style listing? For myself I have no desire to send offers to Watchers but I might like to check out their Feedback or see what if anything they sell.
Hi @mr_lincoln!
1. Yes, there's currently a test running for buyers who have shown significant interest in an item but are not watching the item (clicking on it more than 3 times in the past few days). They are then added to the pool of watchers eligible to receive a Seller Initiated Offer (unless they've opted out of receiving such offers).
2. This is a store setting that you can set up from your 'edit store' section. It's a widget that takes the currently logged in user and inputs that user id into the header. There's not currently a way I'm aware of for you to pull the user ids of everyone who has looked at your storefront.
3. Bidding, unlike watching an item, is a clear gesture of intent and commitment so we provide their user id to you. On the other hand, a watcher has not expressed that same level of interest, so we do not provide the same level of information.
tyler@ebay wrote:
@mr_lincoln wrote:Good afternoon eBay Support Team!
Subject: Offers being sent for just opening an item
I responded to a thread today where a Buyer said they got an offer sent on an item they were NOT watching and just browsing. I seem to recall at least one other thread about this too recently.
I was doing some research and opened an item and when I got to I believe the description area there was a custom note to me (pic below). Not sure if this is just a Store feature that I am unaware of or something new.
So, these two personalized communications have left me with some questions:
1. Is the unsolicited offer just for browsing an item some kind of new test eBay is running?
2. Is the message I saw on another Seller's item (pic below) an over lay eBay does just to try and get Buyers to visit the Seller's store or is that a set up the Seller can make?
-And this begs the question ... if eBay knows who is looking at items why can't the Seller as well (if they want that information)?
3. On a semi-related topic, since Sellers can now send offers to Watchers why can't we see a list of Watcher and their IDs like we can we can for Bidders on an Auction style listing? For myself I have no desire to send offers to Watchers but I might like to check out their Feedback or see what if anything they sell.
Hi @mr_lincoln!
1. Yes, there's currently a test running for buyers who have shown significant interest in an item but are not watching the item (clicking on it more than 3 times in the past few days). They are then added to the pool of watchers eligible to receive a Seller Initiated Offer (unless they've opted out of receiving such offers).
2. This is a store setting that you can set up from your 'edit store' section. It's a widget that takes the currently logged in user and inputs that user id into the header. There's not currently a way I'm aware of for you to pull the user ids of everyone who has looked at your storefront.
3. Bidding, unlike watching an item, is a clear gesture of intent and commitment so we provide their user id to you. On the other hand, a watcher has not expressed that same level of interest, so we do not provide the same level of information.
tyler@ebay, thanks for the reply ... quick one before the Chat shuts down ... Regarding item 1 ... where do they "opt" out of offers?
@donnalmorgan wrote:
A buyer requested a return/refund. The item was $10.00 with $8.52 shipping. I wanted to happily refund the full amount through PayPal. However, when I refunded it only sent her $10.00. Now I don't know how to get the shipping fee to her. Any help? Thanks so much!!
Hi @donnalmorgan - the quickest way to get this done now would be to find the original transaction in PayPal and issue the refund there. If you aren't able to do that, you could do a 'send money' transaction, though that's something I'd recommend as a last resort only.
Thanks!
@glgenterprise wrote:
Is there a time frame to address several shipping module issues that have been asked in various forums?
Two major things for me:
1. The inability to change the ship from zip code across my account. I have to change the zip each and every time unless I use bulk shipping
2. and we desperately need a way to print labels throughout the day and be able to select the day's labels for a SCAN sheet for the post office. I can't wait for the end of the day to do them all at once in the bulk module (which I hate to use because I find it easy to make mistakes).
Hi @glgenterprise, changing the ship from address here should update it for all labels going forward. If this isn't updating properly then please tag me in a thread so I can get it reported.
While we don't have a feature that allows scan sheets to printed in this way, it's definitely a suggestion I can pass along. Thanks!
@mam98031 wrote:
Something I notice on the Shipping Label Screen.
The order in which the Dimensions for a package appear on the Shipping Label Screen are NOT in the same order in which they are on the Listing Forms. Sorry I don't have a screen shot. I forgot to do that before I completed my shipping this morning.
But the Shipping label screen leads with the thickness of the package and on the Listing form, that is the last field.
Hi @mam98031 - that's a really interesting observation. Have you noticed if it grabs the same values from each box (length still inputs length, but it's now in a different order) or is it moving the values into different boxes (length in the listing form now shows in the height box)?
Oops, the chat is now closed, would you tag me to a thread with more detail?
