Hi everyone! We hope to see you today at 1 PM PT for the Weekly Chat with the Community Team. Bring any general buying and selling questions you might have to discuss 
@my-cottage-books-and-antiques wrote:
Yes, tyler its time to "spring" for the first aid kit. Glad to hear GTC listings get the same treatment as FP 30 days when it comes to watchers.
@my-cottage-books-and-antiques 😄
@coffeebean832 wrote:
I like the new black logo shipping boxes better than the blue circles- but I still like the old white logo boxes much more than the black. I also think the old white logo goes better with the classic tape than the black logo does.
Are there any plans to bring back 8" cubes this year?
Hi @coffeebean832, I'm not aware of any plans to bring back the 8" cube boxes. The Shipping Supplies store is aware of the Communities desire to have cube box options and they do take that into consideration.
Thank you all for joining us today. We've closed the chat as the hour is up.
Hope to see you all back here same time next week. 
@tree*fern wrote:
@coffeebean832 wrote:
During the last week there has been something wrong with e-mail notifications. I’m only getting an e-mail alert from eBay for about one out of every six items that sells. My settings have the correct communication preferences set up and they haven’t been changed. E-mails are not going to my spam folder- there just aren’t any e-mails coming in for the majority of sales.
I've been seeing the same thing. Thank goodness for PayPal emails.
Eliminated all the possibilities on my side and with eBay account settings. This may or may not be coincidental, but the only change to communications that I'd made before the problem started was I'd unsubscribed some of my saved searches. Added a saved search back, and sales emails are back.
BTW, this started happening before the early spring update email was sent out, so I never received that. I first learned about the early spring update because I'm subscribed to Announcements.
@tree*fern - thanks for letting me know about this, and what a weird wrinkle about the saved searches popping your notification emails back into play. I'll get you added to the ticket. 🙂
@my-cottage-books-and-antiques wrote:
Thanks tyler, I wasn't expecting anything specific, more like hoping for some rough idea as to whether repeated manual relists would see much of a benefit in Best Match?
Hi @my-cottage-books-and-antiques - all the information I have indicates that repeated manual relists don't impact search standing. However, as the site shifts and changes I can't guarantee that there won't be changes to the algorithm in the future. Fair questions though!
@my-cottage-books-and-antiques wrote:
mg152,
I think this is a different test, with different durations, although I'm not certain. Tyler, do you know anything about the previous, similar tests?
@my-cottage-books-and-antiques - I don't have a lot of insight into that particular test, but from what I can recall it was testing a more broad set of functions that I don't think were particularly helpful (remember the 'Seller responds to offers' bit?). I think after feedback and input from us and the Community they're back to test a more streamlined flow focused on just the duration as opposed to other 'calls to action' in the listing form.
@marst_ambe wrote:
Hello I need help I bought a tablet on here it came not as advertised it is not new it was a store return they didnt tell me that the sd slot is broken I am thinking thats why it was returned to the store but I have all ready payed to transfer all my information for all my other electronic I mess up something I am thinking because eBay sent me a return shipping label I don't want to return I put all my information on there I just want help paying for the sd slot to be fixed HELP !!??WHAT DO I DO
Hi @marst_ambe - I'm sorry to hear that the tablet you bought isn't going to work for what you needed it for! The best thing for you to do in this situation is to continue to work with the seller of the item. Oftentimes, if a return was automatically accepted but you would prefer to work out a different solution contacting the seller by message is the best course of action.
If you need more direct help with this you can always reach out to our Customer Service teams by phone or social media (Twitter or Facebook).
@coinslabz26 wrote:
brian@ebay wrote:
@coinslabz26 wrote:
It was explained to me that the service metrics compared us to peers selling similar items at similar prices in similar categories. In my category however, that does not appear to be the case. Big ticket item sellers are being compared to high volume low priced item sellers leaving us at a serious disadvantage, almost ensuring at some point many of us will be paying penalty rates simply for selling high quality and high priced items.
This is easily confirmed by the fact that the service metrics show INR claims significantly higher then SNAD return rate. That is not something you would expect to find on big ticket item sales comparisons, but rather where low value items are too cheap to be worth returning and too cheap to be worth buying tracking! How ebay can call feedback manipulating $3 item sellers shipping with a postage stamp my peer simply makes no sense! There is no way sellers with an average of selling price over all of $266 at high volume would have more INR's then SNAD returns. Can someone please look into this and see if it is a glitch or error?
Hi @coinslabz26, you are correct that the peer benchmarks for the Item not as described metric is created by comparing a seller with sellers on the same listing site, selling items in the same category with a similar price point, return policy, and delivery estimate. I did check your Service Metrics and found that the average Item Not Received benchmark is lower than the average Not As Described benchmark. I want to assure you that the Service Metrics is pulling in the correct data to create these benchmarks.
So then you have confirmed there is a problem? I am seeing a HIGHER average of INR then SNAD. That is how I know there is a problem. You probably checked the 1 year look back for less then 400 transactions which seemed more accurate. Now that I am OVER 400 it is comparing me to $3 item sellers. Something is very wrong.
Hi @coinslabz26, I want to address an assumption that is being made that you are in the wrong peer group based solely on the fact that the projected rate for Item Not Received is slightly higher than the projected rate for Not As Described. I want to reassure you that I do not see a cause for concern with the numbers presented for either the current rate or projected rate on your Seller Metrics. These numbers will fluctuate with each review period and this is normal.
You mentioned in your last message that you reached the 400 transaction mark within a 3 month period, which means you are now on a 3 month review period for Service Metrics and are now in a peer group with sellers that have a higher volume of transactions within the same 3 month period. This peer group does have a similar price point to you, in addition to the other factors used to determine your peer group. Since a higher volume of transactions are taking place it is reasonable that the benchmarks will be different (likely higher) than what a 12 month review period would have.
@labs118 wrote:
Maybe I am the lone wolf on this but is anyone else reporting issues with the Seller Hub columns being jumbled?
Edge, Chrome doesn't matter what browser My last & very important Time left column looks like this.
I have decreased the size on my zoom , tried other browsers & still all jumbles
Hi @labs118 - I'm not aware of anyone else experiencing this, I'll see what I can find out!
@coffeebean832 wrote:
On the shipping preferences page there is a glitch. https://www.ebay.com/ship/prf
Send buyers an e-mail with tracking- when "yes" is selected, this auto-enables FedEx carrier-specific discounts to buyers.
When FedEx is de-selected from offering carrier-specific discounts to buyers, that triggers the send buyers an e-mail with tracking to revert back to "no".
Hi @coffeebean832 - thanks for bringing this to my attention, I'll get it reported. Thanks!
