eBay

brian@ebay · ‎06-23-2021

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

Brian,
Community Team

my-cottage-books-and-antiques · ‎06-23-2021

tyler@ebay

Yes, it's new. It was discussed at the recent Developer's Conference. I'm not entirely clear on the mechanics, but this isn't about whether the buyer can use the offer and the coupon for the transaction. He can't. It's more like this: I send the offer (with a "hidden" coupon for buyer's NEXT purchase). If buyer accepts the offer, THEN he is given the coupon, which he can use for his NEXT purchase (NOT the offer item)

Since I got the notice from ebay indicating this is now available, I have been unable to find anything about HOW to do it.

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Edit: A reply to your comment can be found here

brian@ebay · ‎06-23-2021

@valueaddedresource wrote:

brittanie@ebay any update on the Funko Pop presale situation?

Many listings that are in violation are still active, including ones that also direct buyers offsite to the seller's Instagram and direct website.

https://community.ebay.com/t5/Selling/eBay-Promoted-Funkoween-Presale-Violations/m-p/31996853/highli...

@valueaddedresource our teams are always working to improve our process to detect listings that violate our pre-sale policy, but no update beyond that.

In the meantime, it does help us when members report listings that appear to violate our policies through the report flow on the site. These reports go to the relevant eBay team for review and are actioned accordingly. I know reporting listings takes valuable time, but it does help our teams find and action listings that otherwise might be missed by our manual and automated reviews.

Brian,
Community Team

clarkphilatelics · ‎06-23-2021

tyler@ebay wrote:
@mcw1627jed wrote:
How can you explain the large amounts of Forever Stamps being sold on Ebay at a slight Fraction of face value within the last month?
This is a huge RED FLAG .
Hi @mcw1627jed - there is not a price restriction on what a member chooses to list stamps for. If you have reason to believe that the listing a seller has made is not genuine or is breaking an eBay policy please use the 'report this item' link to ensure it is reviewed by the appropriate team.

Thanks!

In my experience reporting questionable stamp listings no longer has the effect it once did. Stamp dealers with the NSDA, ASDA, or APS logos are bound by a code of ethics, giving buyers some recourse with organizations independent of eBay.

Discount postage US postage sells at a fraction of face value, usually 40 percent or above on eBay. Dealers may pay in the 85% range for Forever stamps or high value stamps. Although counterfeit stamps may be considered collectible, using them could result in jail time.

tsme35 · ‎06-23-2021

Still need ebay to put combine shipping or "request total" on your app, lost 2 more sales this month. 3 years we've been asking, yes I have combine rules set up but don't work or heavy items

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Edit: A reply to your comment can be found here

my-cottage-books-and-antiques · ‎06-23-2021

brittanie@ebay

OK, so in the terms and conditions, the word "promotions" refers to ebay promotions, not a seller's own promotions, such as Markdown Manager?

So, just to be clear, if I run a Markdown Manager sale and previously sent a buyer a coded coupon which has not yet expired, the buyer could buy the item at the marked down price and apply the coupon to the marked down purchase?

If that is true, I really think ebay should make that VERY clear in the coded coupon informational page. Do you agree?

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Edit: A reply to your post can be found here

my-cottage-books-and-antiques · ‎06-23-2021

Today, Brittanie. Earlier today. Still no notice in my email account.

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Edit: A reply to your post can be found here

brian@ebay · ‎06-23-2021

@greg213213 wrote:

The only thing that showed up on the transaction was the amount paid by the buyer, but no shipping carrier such as USPS Priority or UPS as those were options I had on the listing. I did speak with a CSR and he didn't know why that didn't show up either.

@greg213213 hmm that's odd. When you tried to print a label did it show the service the buyer selected? I'm not aware of a site issue like this. If you run into it again then will you tag me in a thread so I can take a closer look at it?

Brian,
Community Team

my-cottage-books-and-antiques · ‎06-23-2021

brian@ebay

"I do want to mention that if a buyer requests delayed shipping through the eBay message system then customer support can work with the seller to remove late shipment marks. The seller will need to contact customer support to have it reviewed though."

Which should NOT be necessary. Also, I think buyers would also be a lot happier if there was a simpler way to make this request.

evry1nositswindy · ‎06-23-2021

I see this hasn't been brought up yet:

Several threads are going about printing shipping labels. The screen no longer pops up when you hit purchase postage. You have to download, a separate screen opens, and then yet another screen to print. Lots of extra steps! What happened?

I also can concur about the issue discussed about the buyer selected shipping being grayed out. I have had this problem myself a few times.

One more shipping question: Does MP verify addresses like PayPal did? I had a sale last week and there was no street address, just the street name. I cancelled due to problem with address. I tried a couple of times to message the buyer, but no response. I'm sure I'll have a problem when the time comes for the package to be delivered and it isn't there. Am I protected against a negative or defect?

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Edit: Reply to this post can be read here

evry1nositswindy • seller since 2013
Volunteer Community Mentor

valueaddedresource · ‎06-23-2021

brian@ebay wrote:

@valueaddedresource wrote:

brittanie@ebay any update on the Funko Pop presale situation?

Many listings that are in violation are still active, including ones that also direct buyers offsite to the seller's Instagram and direct website.

https://community.ebay.com/t5/Selling/eBay-Promoted-Funkoween-Presale-Violations/m-p/31996853/highli...

@valueaddedresource our teams are always working to improve our process to detect listings that violate our pre-sale policy, but no update beyond that.

In the meantime, it does help us when members report listings that appear to violate our policies through the report flow on the site. These reports go to the relevant eBay team for review and are actioned accordingly. I know reporting listings takes valuable time, but it does help our teams find and action listings that otherwise might be missed by our manual and automated reviews.

Thanks brian@ebay - I tried that 2 weeks ago, listings I reported are still active despite very clearly violating presale policies, directing sales off site, and violating FTC 30 Day Mailing rules.

Clearly the current way eBay is approaching this issue isn't working and something else needs to be done.

Where does it go from here? How does this get escalated so buyers are not left with 0 recourse if they do not receive the items?

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Edit: Reply to this post can be read here

brittanie@ebay · ‎06-23-2021

@my-cottage-books-and-antiques wrote:

Today, Brittanie. Earlier today. Still no notice in my email account.

@my-cottage-books-and-antiques Ah thank you! I'll send you an e-mail in a bit so we can look into that a bit further for you.

Brittanie,
Community Team

mcw1627jed · ‎06-23-2021

Yes ,And this is why I've been trying to get Ebay aware that they should be keeping a eye on this here and the other post.

I am afraid the outcome may be hurting the discount postage market for years to come If I'm right.

I buy collections & discount postage sometimes & have never seen a price collapse like this for forever stamps.

greg213213 · ‎06-23-2021

Nothing showed so I had to purchase the shipping at the Post Office for Priority Mail as this would be the cheapest cost for the buyer. Maybe the buyer forgot to select how he wanted the items shipped. I don't know. I should have taken a screen shot of that so I could show you.

I will tag you if I find this happening again.

Thank you.

tsme35 · ‎06-23-2021

USPS is no longer paying insurance claims with out proof at the post office, now my customer is mad because the PO breaks the item and I have to ask if they'll hang onto the item and take it to the PO a week later when the claim requires proof taken to PO.

An idea to pass on the higher ups, when a customer wants to return a "broken item" for refund but there's no reason to pay postage for a item we don't need returned, ebay should have it set up requesting pictures and showing the USPS the damaged item.

Without inspection USPS WILL not pay the claim, the claim is null if it's shipped back. Good luck trying to contact the PO, there is no one in claims to answer the phone, closest I got was a person that verified I had a claim, nothing else. Its not the problem of refunding the buyer but just trying to make the USPS pay for destroying packages and the last 6 months, seems like they don't even care