mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@b4b4b4b wrote:
Tyler ... ok, regarding the new program to eliminate counterfeit bags/purses, HOW was this able to be an Ebay sponsored ad ?????????????? Soooo obvious counterfeit Louis Vuitton purses !!!!!!!! ????? Just wondering. And if you hovered over the link in the "sponsored" ad, it wasn't even Macy's ... Tammy
Hi @b4b4b4b - did you see that ad on eBay or on a different website? I only ask because that formatting looks more akin to a Facebook or Instagram post.
Thanks for any info you can provide!
@creativecrisis wrote:On the subject of repetitive posts, I'm amazed by the recent flood of misinformation and paranoia being posted about Managed Payments. It's easy to get annoyed with sellers who haven't informed themselves about a program that started 2-3 years ago, but part of this problem stems from eBay's horrible rollout of MP. The poor communication, lack of transparency, and difficulties with getting customer support have all created a gap where rumors and wild theories can flourish.
I see many posters on the selling board patiently trying to provide responsible information to sellers who are freaked out about joining MP. My question is, why hasn't eBay stepped up to help? Why not have knowledgeable reps come on the boards regularly to respond to some of the questions? At the very least, why not make information about Managed Payments easily accessible from the selling board?
I'm going to jump in here on this one so you get the point of view of someone that is out there a lot trying to provide the correct information to other sellers.
The reason you see this being a continuing problem and the same questions getting asked over and over and over again. Never really seeing an end to it. Is because of how Ebay in onboarding sellers. Since July of last year they have been doing this in groups every month.
So that is why there are some really long threads on this subject. Starting last summer. Then the new batch of sellers get their notifications of time to move into MP and the cycle starts all over again. You get through those for the most part and then the next group of sellers get notified and it starts all over again.
Then there are some posters, most of which have never even used MP that has taken it on as a mission to discredit MP and/or Ebay. They stick around for months before they give up and go away. But when they do someone else takes over it seems.
As to customer service on MP. OMG there is a battle I have been up front with Ebay management and the team on this Weekly chat are very familiar with my opinions of the LACK of customer service. It is a problem that is more than a year old. They continue to say all the time they are aware of the issues and are working to resolve them. Yet we are in worse position today than we were last year.
I personally have put a whole lot of effort into resolving this issue but Ebay clearly doesn't see it the same way we do. By their lack of action they clearly feel that nothing needs to change. So many sellers have been hurt and will continue to be hurt because of this position Ebay has taken on this matter.
I could go on and on an on about this subject. But I'll stop there. However just one more thing. The team here on this Chat are fantastic. They do what they can to help, but Ebay limits them to what they can do with MP issues. That is NOT the teams fault, it is the fault of the powers within the MP program.
brittanie@ebay wrote:
@papermoney1948 wrote:
Why do I get constant HTML error and then post flooding?
@papermoney1948 - I'm sorry to hear you've been running into that. Khoros has identified this is a bug on their side and a fix is going to be implemented. We don't have a specific date for when the fix is going to roll out because it depends on some internal things for Khoros, but it is coming.
FYI, we still can't cut and paste from Ebay policy pages. We haven't been able to do that for oh, getting closer and closer to a year, maybe even longer.
_____
Edit: A reply to your post can be found here
@papermoney1948 wrote:
Why when Ebay forces us to open a 2nd account to be paid in 2 currencies and gives us a whopping 10 items to be able to list when our main account is on MP and has been around for 20+ years?
@papermoney1948 - Every new account starts with lower limits for security reasons, but you can contact our limits team here to see about linking it to your older one to get them raised.
@glasser wrote:At this link https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section2
The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees. If you offer 1-day or international shipping as well as a cheaper or free option (like domestic shipping), the total amount of the sale is calculated based on the cheapest domestic option you offer. If you only offer 1-day or international shipping but no cheaper option like domestic shipping, the total amount of the sale is calculated based on the service the buyer chooses.
At this link: https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4364&st=12&pos=1&query=Selli...
is says
This fee is calculated as a percentage of the total amount of the sale. The total amount of the sale includes the item price, and any shipping and handling charges. Sales tax isn't included in the calculation.
I understand that one is probably for people not yet on MP but when you search final value fees in help how would you know that???
Kinda confusing. Agree?
That is why the first link you gave says it is for MP sellers. And the other does not.
It certainly can be confusing, but they policies are necessary as long as there are some in MP and some not in MP. There are different rules in some cases, like this. So it is a necessary thing right now.
