disneyshopper
Hi everyone! Thanks for joining me for the Weekly Chat with eBay Staff. I don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point I'll close it from additional responses. After that time, I'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@a_c_green wrote:
tyler@ebay wrote:
Hi @biggymoe - I don't know if this is something that will be implemented, but we've received this feedback in the past and have passed it along to the mobile app team. I hope we'll see it in a future release, but I haven't heard any indication that it's being worked on.
Hi tyler@ebay : Not referring to this case specifically, but generally speaking, when you ask for an update from such-and-such a team on a specific issue that was previously discussed here, and don't get something back within, say, 24 hours (so that you can relay their reply here by adding it on to the end of the closed chat session), are you able to escalate the issue to someone else by name?
Seems like since you are working for the same company as the team you're trying to contact, you should be entitled to a timely response, even if it's proprietary info that you can't share verbatim.
Hi @a_c_green - it depends on the teams involved but usually yes.
Based on your post, I googled Crumbl, and there are two in southern California that aren't too far away, in Brea and Orange !!!
Depending on which direction I am going some day, I can swing by one of them!
@nuclearomen wrote:
tyler@ebay
I just want to add a bit to @downunder-61 posts about charge backs. In a normal charge back the seller would have full correspondence with the payment provider in the process of determination. On ebay, seller has none, nor do they have any reasonable method to argue the case, nor does ebay allow to inform seller on the process... did I get something wrong here, ebay isn't the seller, ebay has does nothing but process the buyers payment, shouldn't the seller have full participation in the charge back case? It seems all ebay is doing is kissing the payment provider behind and agreeing, not fighting for the platforms sellers at all and then charging sellers a extra $20 for ebay doing nothing to fight for them. Don't believe (and most all sellers) that is a good or fair policy to keep. Ebay has allowed scammers to run rampant and literally aides in their ability to scam sellers - remember, it's not just sellers losing money, ebay loses in this also.
Hi @nuclearomen - I've made sure that the reasoning for why we want to see this added is clear, and that it has a material impact on members like yourself. I will make sure that your input is shared again. 🙂
@donsdetour wrote:
@disneyshopper wrote:
Based on your post, I googled Crumbl, and there are two in southern California that aren't too far away, in Brea and Orange !!!
Depending on which direction I am going some day, I can swing by one of them!
Hmm tyler need to get paid for that link and the promotion..... good looking stuff.....
Two more and I get a toaster! @donsdetour 😛
@vrykalak wrote:
There's an [expletive deleted] icon at the bottom of my screen--that was not there last week--that bounces control back to the top of the page.
It is partially overlapping the scroll down arrow, so it activates about 1 in 3 times I try to scroll down.
PLEASE get rid if it! It is monumentally annoying.
Hi @vrykalak - if you mean the 'up arrow' icon (screenshot below) on the Community screen it could be a browser setting. For instance, if your screen resolution was turned to make things on your screen larger you may run into overlap.
If you have a mouse with a center scroll wheel you can scroll up and down without needing to click anything. You can also use the keyboard keys to navigate up and down.
In any case I am not certain this is a specific issue with the Community, though I may not be following your report. If I've missed something feel free to start a new thread with a screenshot and tag me to it so I can review further.
Thanks!
Thanks for joining the chat this week! I've closed it from further replies but I'll make sure that any outstanding questions are addressed.
@pursesbrasplusmore wrote:
Very concerned about ebay standardized envelope shipping. I am a TRS with 100% feedback & 0 defects. I shipped with it the 1st time yesterday--buyer purchased 7/27/21, I shipped 7/27/21, still not scanned by USPS as of 5 minutes ago. Ebay needs to fix this.
I've identified many problems researching this service.
- Mail carrier scanners cannot scan label.
- No final “delivered” scan with GPS coordinates.
- Post office window cannot scan label when seller drops off envelope.
- No USPS scan until envelope goes through sorting machine.
- USPS sorting machines put envelopes through rollers, so envelopes have to be bendable. I've read that the envelope needs to be able to wrap around a coffee cup.
- Many sellers are saying the envelope scans have been hit & miss.
- TRS service metrics defects due to no / late scans
- TRS loses TRS status if the items not scanned.
- Many post offices are saying the ebay branded 5” x 7” Paperboard Mailjacket Envelope (No padding) is too rigid. Seller is not shipping empty envelopes, so why is ebay shipping supplies sending us such rigid envelopes? The product inside will make it even more rigid.
- USPS is returning envelopes marking them as
-Pay parcel rate due to non-bendable
-Non-machineable
-Uneven thickness
-Rigid
-Postage due $4.00...Just to name a few
Hi @pursesbrasplusmore - I've attempted to address your points below:
- Mail carrier scanners cannot scan label. They aren't intended to. USPS postal workers will not need to manually scan the envelopes like they do for packages. Because these are envelopes, not packages, there is different technology used to track the envelopes. None of this is related to USPS scans (it's not their tech), which is why Standard Envelope tracking only updates on My eBay.
- No final “delivered” scan with GPS coordinates. I'm not certain that that's something committed to by the terms of the eBay Standard Envelope - I've never received a GPS coordinate scan with an eBay Standard label, or any other shipping service that I'm aware of. Your items should be receiving a 'Delivered' scan however.
- Post office window cannot scan label when seller drops off envelope. This is the expected behavior of the service. It is not a USPS tracking number, so it's not something the counter clerk would be able to do.
- No USPS scan until envelope goes through sorting machine. This is the expected behavior of the service.
- USPS sorting machines put envelopes through rollers, so envelopes have to be bendable. I've read that the envelope needs to be able to wrap around a coffee cup. This may be accurate based on what I know of USPS' sorting machines. If you do not feel comfortable using the service with that in mind you are not required to offer it.
- Many sellers are saying the envelope scans have been hit & miss. That is a possible outcome with the service. You can read more about this in the FAQ section here.
- TRS service metrics defects due to no / late scans This is not something that should happen. We run regular checks and removals for eBay Standard Envelope shipments to ensure that you are not impacted
- TRS loses TRS status if the items not scanned. This is not something that should happen. We run regular checks and removals for eBay Standard Envelope shipments to ensure that you are not impacted. However, as with any shipment, you are still responsible for getting the order to the buyer in good shape.
- Many post offices are saying the ebay branded 5” x 7” Paperboard Mailjacket Envelope (No padding) is too rigid. Seller is not shipping empty envelopes, so why is ebay shipping supplies sending us such rigid envelopes? The product inside will make it even more rigid. Provided that it meets the criteria (PDF here) you can use any envelope with the eBay Standard Envelope service - it does not need to be an eBay-branded one. I'll get your feedback regarding the rigidity of the mailers to the supplies team!
- USPS is returning envelopes marking them as [various USPS return reasons]. While this is something that could occur, it should not be the norm. If you are not comfortable using the service with that in mind you are not required to offer it.
You can also read more the Terms and Conditions in more detail on this page. Thanks!
