Best regards,
@vrykalak wrote:
tyler@ebay wrote:
@vrykalak wrote:
With the new rates, First Class Packages cost almost as much as Priority Mail...and First Class Packages over 13oz cost exactly the same as Priority Mail.
I mostly sell small things, and First Class postage used to be a good deal. Now it isn't.
I would like to offer First Class Letter rates to my buyers, which saves them a couple of bucks on shipping cost...but that's an automatic defect.
Can anything be done about this? If a buyer CHOOSES the most economical shipping rate, knowing that it doesn't have tracking, shouldn't a seller be allowed to offer it without getting a defect?Hi @vrykalak - to be clear, there isn't a defect associated with sending an item without tracking (though it could impact your ability to qualify for both Top Rated status and Top Rated Plus discount).
There's nothing wrong with wanting to offer an economical service, as long as you're prepared from a business perspective for the realities of that. In this case, it would mean being unable to prove an attempted or actual delivery should a buyer claim they didn't receive it, and the potential loss of the Top Rated status.
That's what I meant: not a defect, but a "tracking not uploaded" ding that precludes my staying a Top Rated Seller.
Since eBay doesn't require tracking, why deny TRS status to a seller who gives EXCELLENT CUSTOMER SERVICE by providing buyers a less expensive shipping option.
Of course, if the item doesn't arrive, I'll send another or give a refund, with apologies to the disappointed buyer. But that's no reason to punish me for offering the least expensive shipping mode.
Hi @vrykalak - while tracking is not required to sell on eBay, to be designated a Top Rated Seller we require items be sent with tracking. This is an incentive program for meeting the behaviors we've identified that increase buyer loyalty to yourself and to the eBay platform.
Because the requirement is to maintain an average, you could definitely consider adding the untracked service as an option on several of your items that you believe would be best suited for it. Balancing that average may be tricky, but could give you a 'best of both worlds' scenario.
@coinslabz26 wrote:
Has ebay made a decision or are there any plans on whether or not to move forward and expand the program that allows sellers to send offers to buyers watching their items?
Hi @coinslabz26 - this is still an ongoing test, but I don't have any input on a decision to broaden or reduce its scope. I'll see if I can get any information (they tend to be pretty tight lipped about these kinds of things) and update this thread if I get a scoop!
@papermoneyforme wrote:
If you have a return from an international sale, and this question is from both the buyers side and sellers side as Ebay refuses to put anything concrete in their help pages.
I buy an itm from an overseas seller and it arrives not as described. I open an item not as described and the seller plays all kind of games. After escalating CS finally tells the seller he has to pay for return shipping or a refund will be given and buyer gets to keep the merchandise which they really did not feel like handling it this way.
Seller immediately send the money as for goods on Paypal for the return shipping with tracking.
If the merchandise is sent back, because it was for goods, he would be able to open an INAD through Paypal for this claim and shipping payment.
What is Ebay's position on this, and please don't say you can't answer that as Ebay should find out because if Ebay will not honor this it makes their MBG for international sales totally useless.
The reason I ask, is I went though most of this with a ridiculously ignorant buyer and totally useless CS who dealt with this mess.
Once I got the money for return shipping I said to myself, what happens if this ignorant seller files a INAD for the return and could I be out the return money as well as the merchandise and have Ebay say we have no control over what Paypal says or does?
In my case I returned the shipping money and ate the loss. The merchandise went in the garbage and the MBG from Ebay meant 0 as did the buyer protection.
It is time Ebay put this whole procedure and what they will or not do in writing or are they afraid it will kill international sales?
Hi @papermoneyforme. The seller is not allowed to send funds in this situation as "For goods or services". If a seller does do this, you'd need to let customer service know and they should inform the seller that they will need to resend the funds as "for family or friends". If they don't, we'll close the case in the buyers favor with a full refund and not require the item be returned.
We're happy to review calls with customer support when needed. If you feel that inaccurate information has been provided, or if there are other issues that may need to be reported, feel free to let the Community team know. We'll review the call and provide appropriate coaching.
@Anonymous
@my-cottage-books-and-antiques wrote:
During yesterday's Q4 Conference Call, Devin Wenig stated " For sellers they will get protections, they'll get more data, they'll get better tools. We’ve got a big road map on behalf of our sellers and we are excited about that."
This is encouraging news. Can you provide any insights into this "big road map"?
Does the "more data" include the Programmable date range CSV formatted database like PayPal's for the upcoming Payment Processing by eBay to complete the business end for book keeping purposes are are Sellers expected to keep ALL their own records despite them already being kept by Adyen ... just like PayPal? This is a real sticking point for me on this whole Payment Processing venture because I don't want to have to keep track of things in a ton of different areas when again, its already being done by the financial institute. I have not found any posts regarding this question that was asked months ago AND was emailed to the address the Team recommended when I first brought it up.
@vrykalak wrote:
from last week, and I didn't see an answer:
Promotion for free listings started 1/18 (another one on 1/24), but there was no notice in my eBay mail. eBay stopped sending regular emails to inform of promotions several years ago, and the notices in the eBay email often come a day after the promotion starts. But this time is was THREE days after it started, still no email notice, and I only happened to find out about it because I was checking on my 50 freebies.
Could eBay PLEASE start notifying us of promotions by email? at least in eBay email, but also in regular email if possible.
Hi @vrykalak - thanks for letting us know about what you've run into. Making sure your communication preferences are set to receive promotions, as well as ensuring that the '@ebay.com' domain is whitelisted on your email account is the best way to make sure you're getting notifications.
I'll make sure this is reported as a potential tech issue as well. Thanks!
