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Community Chat, Jan 30 from 1:00 pm PT - General Topics

Anonymous
Not applicable

Hello everyone! Join us today for our weekly chat with the Community Team. We're discussing general topics today starting at 1pm PT until 2pm PT. Hope to hear all your buying and selling questions then!

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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


@jobs-7 wrote:

As I’m sure you are aware, Ebay can be very competitive among sellers.  It appears some savvy sellers are using the Good Til Cancelled OOS feature to circumvent having their sales show up in searchable completed sales listings.  Sellers of used clothing and other things where they only have one of the item, and will obviously not be getting another one, are using this feature, and merely ending the listing once the item sells, thus not having the completed sale show publicly to all.  Clearly this is not what Ebay intended for this feature ( or at least I wouldn’t think so).  My question – is Ebay OK with sellers using this loophole/workaround to keep their sales hidden from others?  Should we all be selling this way?

 

I would recommend that the OOS feature only be allowed to be enabled if the original listing had more than a quantity of one in the listing to help prevent this.


Hi @jobs-7, thanks for the feedback about the Out Of Stock feature. I'll get this sent over to the appropriate team! 

Brian,
Community Team
Message 16 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

An eagle -eyed ebayer spotted a change to Promotions Manager: "eBay coupon" in addition to "codeless coupon". Please see this thread from the Selling Board: https://community.ebay.com/t5/Selling/Coupon-Codes-Coming-to-Promotions-Manager/m-p/29442396#M136068...

 

What is an "ebay coupon" in the context of Promotions Manager? Is this , finally, the  Coded coupon some of us have been asking about for many months?

Message 17 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


@vrykalak wrote:

With the new rates, First Class Packages cost almost as much as Priority Mail...and First Class Packages over 13oz cost exactly the same as Priority Mail.
I mostly sell small things, and First Class postage used to be a good deal. Now it isn't.
I would like to offer First Class Letter rates to my buyers, which saves them a couple of bucks on shipping cost...but that's an automatic defect.
Can anything be done about this? If a buyer CHOOSES the most economical shipping rate, knowing that it doesn't have tracking, shouldn't a seller be allowed to offer it without getting a defect?


Hi @vrykalak - to be clear, there isn't a defect associated with sending an item without tracking (though it could impact your ability to qualify for both Top Rated status and Top Rated Plus discount). 

 

There's nothing wrong with wanting to offer an economical service, as long as you're prepared from a business perspective for the realities of that. In this case, it would mean being unable to prove an attempted or actual delivery should a buyer claim they didn't receive it, and the potential loss of the Top Rated status. 

Tyler,
eBay
Message 18 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Hi @my-cottage-books-and-antiques we don't have any other details of the 2019 roadmap to share, but more details will be coming.

 

Here's more info on the conference call and the earnings statement:

 

https://www.ebayinc.com/stories/news/ebay-q4-2018-results/

 

https://investors.ebayinc.com/overview/default.aspx

 


@my-cottage-books-and-antiques wrote:
During yesterday's Q4 Conference Call, Devin Wenig stated " For sellers they will get protections, they'll get more data, they'll get better tools. We’ve got a big road map on behalf of our sellers and we are excited about that."

This is encouraging news. Can you provide any insights into this "big road map"?

 

Message 19 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


@my-cottage-books-and-antiques wrote:

An eagle -eyed ebayer spotted a change to Promotions Manager: "eBay coupon" in addition to "codeless coupon". Please see this thread from the Selling Board: https://community.ebay.com/t5/Selling/Coupon-Codes-Coming-to-Promotions-Manager/m-p/29442396#M136068...

 

What is an "ebay coupon" in the context of Promotions Manager? Is this , finally, the  Coded coupon some of us have been asking about for many months?


Hi @my-cottage-books-and-antiques  - definitely seems intriguing, but it's nothing we have any information on at this point in time. Fingers crossed that this is what we all hope it is!

Tyler,
eBay
Message 20 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Also in yesterday's Conference Call, Devin said: "The expansion of our catalog has historically been constrained by the rate of seller adoption, but new AI capabilities will allow us to opt in millions of listings in the torso and tale of our inventory that we believe will drive SEO and social traffic moving forward."

Would I be interpreting this correctly by saying that, going forward, if a seller has an item with an MPN or UPC but does not include that in the listing, and eBay's improved AI recognizes it without the PIN, ebay will put it on a product page? In other words, as this project moves on, it would still prefer we include PINs, but whether we do or not, a listing will appear on the Product page is AI says it should?
Message 21 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Thanks Doug, I already listened to the call and read the transcript. You say: "we don't have any other details of the 2019 roadmap to share, but more details will be coming."

Can you tell us when those details will be coming?
Message 22 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


tyler@ebay wrote:

@vrykalak wrote:

With the new rates, First Class Packages cost almost as much as Priority Mail...and First Class Packages over 13oz cost exactly the same as Priority Mail.
I mostly sell small things, and First Class postage used to be a good deal. Now it isn't.
I would like to offer First Class Letter rates to my buyers, which saves them a couple of bucks on shipping cost...but that's an automatic defect.
Can anything be done about this? If a buyer CHOOSES the most economical shipping rate, knowing that it doesn't have tracking, shouldn't a seller be allowed to offer it without getting a defect?


Hi @vrykalak - to be clear, there isn't a defect associated with sending an item without tracking (though it could impact your ability to qualify for both Top Rated status and Top Rated Plus discount). 

 

There's nothing wrong with wanting to offer an economical service, as long as you're prepared from a business perspective for the realities of that. In this case, it would mean being unable to prove an attempted or actual delivery should a buyer claim they didn't receive it, and the potential loss of the Top Rated status. 


That's what I meant: not a defect, but a "tracking not uploaded" ding that precludes my staying a Top Rated Seller. 
Since eBay doesn't require tracking, why deny TRS status to a seller who gives EXCELLENT CUSTOMER SERVICE by providing buyers a less expensive shipping option. 

Of course, if the item doesn't arrive, I'll send another or give a refund, with apologies to the disappointed buyer. But that's no reason to punish me for offering the least expensive shipping mode.

Message 23 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

If you have a return from an international sale, and this question is from both the buyers side and sellers side as Ebay refuses to put anything concrete in their help pages.

 

I buy an itm from an overseas seller and it arrives not as described. I open an item not as described and the seller plays all kind of games. After escalating CS finally tells the seller he has to pay for return shipping or a refund will be given and buyer gets to keep the merchandise which they really did not feel like handling it this way.

 

Seller immediately send the money as for goods on Paypal for the return shipping with tracking.

 

If the merchandise is sent back, because it was for goods, he would be able to open an INAD through Paypal for this claim and shipping payment.

 

What is Ebay's position on this, and please don't say you can't answer that as Ebay should find out because if Ebay will not honor this it makes their MBG for international sales totally useless.

 

The reason I ask, is I went though most of this with a ridiculously ignorant buyer and totally useless CS who dealt with this mess.

 

Once I got the money for return shipping I said to myself, what happens if this ignorant seller files a INAD for the return and could I be out the return money as well as the merchandise and have Ebay say we have no control over what Paypal says or does?

 

In my case I returned the shipping money and ate the loss. The merchandise went in the garbage and the MBG from Ebay meant 0 as did the buyer protection.

 

It is time Ebay put this whole procedure and what they will or not do in writing or are they afraid it will kill international sales?

Message 24 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

@my-cottage-books-and-antiques that's a great question and another we don't have details on. Not sure when we will, but details would either be posted in Community or at eBayinc.com.

 

Sorry we don't have more information.

 


@my-cottage-books-and-antiques wrote:
Also in yesterday's Conference Call, Devin said: "The expansion of our catalog has historically been constrained by the rate of seller adoption, but new AI capabilities will allow us to opt in millions of listings in the torso and tale of our inventory that we believe will drive SEO and social traffic moving forward."

Would I be interpreting this correctly by saying that, going forward, if a seller has an item with an MPN or UPC but does not include that in the listing, and eBay's improved AI recognizes it without the PIN, ebay will put it on a product page? In other words, as this project moves on, it would still prefer we include PINs, but whether we do or not, a listing will appear on the Product page is AI says it should?

 

Message 25 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Tyler, yes indeed, hope springs eternal in the human breast....
Message 26 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


@my-cottage-books-and-antiques wrote:
Also in yesterday's Conference Call, Devin said: "The expansion of our catalog has historically been constrained by the rate of seller adoption, but new AI capabilities will allow us to opt in millions of listings in the torso and tale of our inventory that we believe will drive SEO and social traffic moving forward."

Would I be interpreting this correctly by saying that, going forward, if a seller has an item with an MPN or UPC but does not include that in the listing, and eBay's improved AI recognizes it without the PIN, ebay will put it on a product page? In other words, as this project moves on, it would still prefer we include PINs, but whether we do or not, a listing will appear on the Product page is AI says it should?

Just to add another question to this.  Does this mean we are coming to a day when Ebay will force sellers to use the catalog prefill information?


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 27 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Sorry @my-cottage-books-and-antiques I don't know when more details will be available.

 


@my-cottage-books-and-antiques wrote:
Thanks Doug, I already listened to the call and read the transcript. You say: "we don't have any other details of the 2019 roadmap to share, but more details will be coming."

Can you tell us when those details will be coming?

 

Message 28 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics

Has ebay made a decision or are there any plans on whether or not to move forward and expand the program that allows sellers to send offers to buyers watching their items?
Message 29 of 54
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Re: Community Chat, Jan 30 from 1:00 pm PT - General Topics


@mam98031 wrote:

@my-cottage-books-and-antiques wrote:
Also in yesterday's Conference Call, Devin said: "The expansion of our catalog has historically been constrained by the rate of seller adoption, but new AI capabilities will allow us to opt in millions of listings in the torso and tale of our inventory that we believe will drive SEO and social traffic moving forward."

Would I be interpreting this correctly by saying that, going forward, if a seller has an item with an MPN or UPC but does not include that in the listing, and eBay's improved AI recognizes it without the PIN, ebay will put it on a product page? In other words, as this project moves on, it would still prefer we include PINs, but whether we do or not, a listing will appear on the Product page is AI says it should?

Just to add another question to this.  Does this mean we are coming to a day when Ebay will force sellers to use the catalog prefill information?


...which is frequently wrong, and probably reduces or kills the chance of a sale.

Message 30 of 54
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