mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Hi Community,
Happy Mid-January! 
Please join The Community Team here for our weekly chat session on Wed. Jan 17th at 1pm Pacific. This thread will be open for questions for 60 minutes, it'll then be locked, and we'll work through answering all eBay-related questions.
When posting and interacting with others in The eBay Community, please keep our Rules of Engagement in mind.
Chat with you tomorrow!
@goodluckselling wrote:
There has been some discussion in the last week about a message ebay is sending potential buyers about - Seller is offering RETURNS on the item you searched, so why not purchase it to see if you like it.
One of the user is is claiming eBay is telling potential buyers that - "Try it out, you can return it, there's no financial risk to do so!"
Could you confirm or deny this is the kind of messaging you are sending buyers. Would it be possible to just include a copy of the message in your reply so all sellers participating in this chat can have a clear understanding of what you are telling buyers.
Thanks
Hi @goodluckselling - I'm not familiar with that kind of wording in marketing emails. I found a thread discussing it but it looks like everyone there is paraphrasing. A screenshot of the email itself would be really helpful so we can provide proper feedback to marketing. I'll request it. Thanks!
@terrycanarsky wrote:
General suggestion ('cause I could be here all day with larger issues!):
Recently on my personal buying account, I asked a (new) seller if he combined shipping. I was bidding on two things of his, both with the same shipping costs, and was interested if they could be shipped together for convenience and maybe savings assuming I won both sales. He replied he didn't combine --- because he didn't know how!
While we more seasoned sellers may know where to find information, eBay has become a tangled mess lately, especially with the updated format. Maybe some sort of tutorial for someone listing their first item(s) for sale? (Or is there one already?)
~M
Hi @terrycanarsky, we do have some great resources in our Seller Center for New Sellers, including specific suggestions on Combined Shipping. I can also recommend one of our recent Knowledge Base articles on ways to improve slow sales that highlights some of the most commonly used resources within our Seller Center 
@terrycanarsky wrote:General suggestion ('cause I could be here all day with larger issues!):
Recently on my personal buying account, I asked a (new) seller if he combined shipping. I was bidding on two things of his, both with the same shipping costs, and was interested if they could be shipped together for convenience and maybe savings assuming I won both sales. He replied he didn't combine --- because he didn't know how!
While we more seasoned sellers may know where to find information, eBay has become a tangled mess lately, especially with the updated format. Maybe some sort of tutorial for someone listing their first item(s) for sale? (Or is there one already?)
~M
While I certain agree that the policy pages on Ebay are a hot mess. Hard to search and the complete info for a given subject may be covered under multiple policies that may not be known to the member, further complicating things.
With that said, combining shipping charges isn't a difficult thing. IMHO it falls into a new seller NOT wanting to do their research on HOW to sell on Ebay BEFORE jumping in and selling. Too many new sellers operate like this and it only hurts us all. Back in the beginning of Ebay this wasn't a big deal as there were only a few rules or procedures available, but now the woods are full of them.
IMHO there should be a class, video or something required by Ebay to be viewed by the potential new seller before selling is even allowed. It should cover all the basics of selling. I realize that some will attend the class yet not pay attention and there is no way for all the rules being covered [as there are too many]. I get that. But the basics of selling could be covered. It would benefit ALL sellers because we would have less new sellers doing the wrong things.
Then there are many things they can't and won't learn without experience, but that is with any job really. A required class however could cut down on a lot of the issues for new sellers.
brian@ebay wrote: Hi @mr_lincoln, while there aren't plans for new sizes right now, that's something that could change in the future. I'll be sure to pass your feedback to the appropriate team for consideration!
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As always, thanks for the reply Brian but quite honestly I am a little surprised considering all the different box sizes our main competitor ships in. Is the alure of eBay Branded supplies waning or people just aren't using them? I personally like them, especially since they are Free but also provide a slighlty more professional appearance. Oh, the other advantage to using a USPS footprint is that it winds up helping the USPS cube out trucks, delivery vehicles, etc. They are already geared for that L x W and the H would simply be a function of other Flat Rate boxes stacked (its a math thing). I really hope the eBay Packaging Group thinks outside the box here (no pun intended ... well okay, actually it was intended and I couldn't resist) ... like rather than a 25 piece bundle costing OVER the $ 25 coupon make it 20 or 15 per bundle ... I think if they find the right mix of larger box size, bundle count, etc. demand and volume would increase and we won't have to hear the "its not in demand" reply. which sadly is what I heard last time around ...
@Anonymous wrote:
@terrycanarsky wrote:General suggestion ('cause I could be here all day with larger issues!):
Recently on my personal buying account, I asked a (new) seller if he combined shipping. I was bidding on two things of his, both with the same shipping costs, and was interested if they could be shipped together for convenience and maybe savings assuming I won both sales. He replied he didn't combine --- because he didn't know how!
While we more seasoned sellers may know where to find information, eBay has become a tangled mess lately, especially with the updated format. Maybe some sort of tutorial for someone listing their first item(s) for sale? (Or is there one already?)
~M
Hi @terrycanarsky, we do have some great resources in our Seller Center for New Sellers, including specific suggestions on Combined Shipping. I can also recommend one of our recent Knowledge Base articles on ways to improve slow sales that highlights some of the most commonly used resources within our Seller Center
I looked at the link for "Combined Shipping" and it is not helpful.
It says a bunch of different ways you could give a shipping discount,
but not word one on HOW to do it. The HOW is what we need!
@rosevelyn wrote:
Link to my original post. https://community.ebay.com/t5/Seller-Hub/ebay-Logo-Mailers-Being-Discontinued-and-Permanently-Replac...
Hi @rosevelyn, the selection of shipping supplies has evolved as we've seen which sizes in demand. As we've determined which sizes were cost prohibitive and in low demand, we made the decision to discontinue them. We don't have plans to add specific sizes right now, but we'll continue monitoring feedback going forward.
@a_c_green wrote:
violet*owl wrote:How does this involve eBay? While this problem appears to be specific to the Sacramento to Arizona route, there are thousands of eBay sellers in northern California, and thousands of buyers in Arizona. Who knows, a similar situation may be occurring in other parts of the country. If it's happening on this particular route, it's certainly possible it could happen in another route.
We need to get this USPS tracking problem fixed ASAP. It makes no sense to continue worrying buyers with incorrect tracking information and creating needless hassle and INR cases for sellers just because of a simple technical error.
Correct me if I'm out of date on this, but one related technical glitch on the eBay site that's aggravated by this is the less-than-skillful handling of the tracking data. If you click on a tracking number (such as in your Purchase History listing) to see the tracking progress of your package, the popup history that's displayed will only show tracking entries up to the point that a "DELIVERED" status is found, and it does not seem to look for or display any entries beyond that point.
This means that if the package was scanned by mistake as Delivered instead of Accepted at the outset, later scans showing normal progress will not appear in eBay's tracking display. The only way to see that the package was not really "Delivered" in the seller's hometown is to go to usps.com and view the tracking there. Any eBay buyers who take the eBay display (which shows nothing but a Delivered status in the wrong town) as accurate will instead promptly freak out and file Item Not Received disputes.
The solution is to do a much better job of parsing the tracking data that the eBay page obtains from usps.com for the selected tracking number. It needs to see whether there are any later entries in the scan history beyond the "Delivered" scan, and if so, whether that indicates that the package is still en route and the "Delivered" scan is in error. This is especially likely if the ZIP code of the "Delivered" scan matches the "Ship from ZIP" code of the Shipping label that was printed, or the ZIP code of the seller.
Thanks for the thoughtful breakdown @a_c_green - I know that we want to make sure that all the updated information is made viewable, even if there's an accidental delivery scan. I haven't seen many instances of this happening lately, but I'll look for some examples and send them to the shipping team. Thanks!
Also, on a positive note, I bought a vintage glass perfume atomizer that came fast, well packed & perfect. I love it! I believe that seller is in the community & I want to say thank you! I had to post the pic of this lovely item. The other vintage items in the pic belonged to my father in law.
