eBay

Anonymous · ‎01-16-2019

Join us today for our weekly Chat with the Community Team. We will be discussing general topics from 1 to 2 pm Pacific on Jan. 16th. Looking forward to hearing your eBay buying or selling questions

golfingaddict · ‎01-16-2019

@tunicaslot wrote:
Seems you guys have a friend - it's quite blatant.

What does this mean?

dtexley3 · ‎01-16-2019

I posted this in the technical forums, but I've had two problem sales where the Shipping Rates ballooned between what the buyer saw in the cart and what was shown once they hit Pay Now. In both cases the shipping cost jumped from around $35 for the two items being purchased to over $50. The first person didn't realize until AFTER they paid and were rather upset, but I was able to work it out and refunded the difference, at a loss for me as I had to pay the FVF on the full shipping charged.

The second backed out of the payment screen and was (GASP) actually able to request an invoice from me. The invoice I received showed the inflated shipping charges. Pressing the little calculate icon next to the first shipping option opens the shipping calculator and the rates displayed after entering in reasonable dimensions and summing the weights showed values close to the original $35.

I have no idea how many sales I may have lost due to hugely incorrect shipping amounts after the buyer hit Pay Now and didn't contact me for a corrected rate.

Member of the Grumpy Old Man crew

Anonymous · ‎01-16-2019

@mr_lincoln wrote:

Good afternoon Team:

New Label Printing Page - Not Good

Imagine my surprise when I got the following error message when I went to print a label today …

I was hopeful that the new label printing page had finally been shut down … but alas, it opened again on the next label I printed. The new page really has to be canned or give Sellers the option to opt OUT of it so it does not even show up. When this first came out the old page stopped working and the new page worked (and still does) horribly. In order to print labels I have to log in to PayPal because the handshake between eBay and PayPal fails every time. I did NOT have to do that with the old page so the issue is not here.

Seriously, programming is supposed to help folks do more tasks quicker, the new label page is going backwards taking LONGER to print a label. It:

Requires more scrolling

Has a slower refresh rate

Does NOT bring up other shipping choices in the same order each time

The 3 item quick list of shipping options NEVER has the other shipping choices I use, ONLY the one selected by the Buyer and then 2 other random choices (that I never use)

Does NOT show the Seller’s shipping cost, only the amount paid after their savings and a silly, light colored, fine print statement about how much they saved … I want to see the counter rate then the discounted rate LIKE the old format.

Folks, this thing is really bad and has been tolerated for quite some time … please get rid of it …

Hi @mr_lincoln, I apologize for the trouble you are having with this new process. I recommend you provide feedback using the Tell us what you think link available at the bottom of the new shipping label page. Ultimately, as we work to provide a new and improved shipping label experience we value seller feedback and will develop tools with your suggestions and requests in mind. While opting out is not an option, you can still use the Go back to classic label printing link in the upper right corner of the page.

mendelsons · ‎01-16-2019

@mendelsons wrote:
Why is it that I still have to give guidance to buyers on how to determine the shipping cost for multiple items ?

Could it be there is a problem with the shipping calculator ? According to eBay - thats a big fat no but according to new buyers it seems to be a general misunderstanding on how to determine the shipping cost for multiple items of the same item. So if we have 20 in one particular listing and the buyer wants 10 of them the buyer sees a shipping cost for one shipping option only even though we offer 4 shipping options. The one option they are seeing is the lowest cost one and its usually 1st class mail but when they add 10 to the bag they are seeing the 1st class rate multiplied by 10 even though Priority Mail or UPS Ground is much cheaper.

I get this question several times a week and I'm glad I get it to tell the buyer however how many buyers arent asking this simple question that makes the functionality of the website seem to complexed? How many missed sales or eBay fees are we missing out on because the buyer cannot seem to operate your shipping calculator.
If you are seeing high rate of abandoned carts well this is one of your reasons.

Hi @mendelsons, I will be happy to look into this further for potential improvements to the buyer experience if I can get some examples from you. Would you be able to share some item numbers here? If you would prefer I will email you directly to get this information and test out the experience on my end, no problem.

____________________________

Item numbers
380664184652
362495756477
380901746146

Just a few examples and I can get your more examples but change the quantity to like 10 see what the rates do. For some reason most of the buyers asking are only seeing one option for shipping cost and Im not sure if its a mobile thing or pc checkout but there is certainly a problem

mam98031 · ‎01-16-2019

@golfingaddict wrote:
@tunicaslot wrote:
Seems you guys have a friend - it's quite blatant.
What does this mean?

It's the kudos.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

forgottenape · ‎01-16-2019

can you please add solid as a pattern for mens pants? its on everything except mens pants. also why do you have fabric content and also exact fabric content in item specifics? you add and substract things on item specifics so often in clothing it hurts my head

selecttech · ‎01-16-2019

tyler@ebay wrote:
@selecttech wrote:
Hi all

Heres a small general question for a planned upcoming vacation. Anyway to delay the two day return policy when we are on a vacation for five days? The store will be on hold but Im just trying to avoid cases and issues for buyers.
Thanks
Hi @selecttech - happy upcoming vacation!

Can you get me a bit more clarification on what you mean when you say 'two day return policy'? Are you referring to the time to issue a refund on returned items?

You can definitely alter your return policy for the duration of time while you are gone, but that would only impact items sold during that time.

Yeah my question pertains to the 2 day refund period for incoming returns.

beardedbovine · ‎01-16-2019

Every time I click on this chat thread to read any updates it defaults to this post:

https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Jan-16-from-1-00-pm-PT-Gene...

Is that because the title was changed or is the system not recognizing previously read messages? doug@ebay

golf-usga · ‎01-16-2019

Last week I had a question that I do not think got a clear answer:

If I have 1 day handling and an item sells today, I am expected to ship it by midnight tommorow. 1 business day.

The expected delivery date is xx/xx/2019 depending on shipping service.

If I ship the item today (basically a day earlier than expected) When is the expected delivery date.. Does it change because I ship a day early or do I get the benefit of shipping it early?

In other words is it a set expected delivery date when the buyer purchases or does it change when the seller ships. And to further clarify, if the seller ships late, does the expected delivery date change?

Thank you.

bubblefast · ‎01-16-2019

The link that you provided for the shipping rates is for the 2018 rates (still in effect until 1/27). There is only one rate for Priority Mail - Commercial for 2019
You can find those rates here:
https://pe.usps.com/resources/PriceChange/January%202019%20-%20Notice123.pdf

dtexley3 · ‎01-16-2019

@golfingaddict wrote:
I live in Washington state and ebay is now the marketplace that is now collecting state taxes for me (thank you)

I have a couple of questions.

2. Will we get any report from ebay showing when tax is collected? (monthly would be nice)

5. Some states (your home office California for example) will make you start collecting tax if you go over certain sales dollars or transactions. Is this information available on ebay somewhere? Without going through my transactions one by one o, r playing with excel, which I dearly would love to avoid is there a way that ebay can give a report as to where/how many transactions we have had per state in a calendar year? Is ebay reporting this information state by state, seller by seller?

I guess what I want overall is more ability to process these reports in seller hub, on ebay. Is that in the works?
Thank you.

You can back into this information by going to Paypal and generating a report as I posted here: https://community.ebay.com/t5/Selling/How-to-find-your-transaction-history-WITH-ADDRESSES-Sales-Tax/...

Member of the Grumpy Old Man crew

vrykalak · ‎01-16-2019

@forgottenape wrote:
can you please add solid as a pattern for mens pants? its on everything except mens pants. also why do you have fabric content and also exact fabric content in item specifics? you add and substract things on item specifics so often in clothing it hurts my head

This reminds me that I asked several weeks ago:
Why are the Item Specifics for different garments so different?
Some items have only three IS fields, others have 10 or more.
And the 10 or more apply equally well to the other kind of garment, they just aren't there.
The answer I got before was: well, we change things every now and then.
Not a very satisfying answer.

Anonymous · ‎01-16-2019

@hawaiibeads wrote:

Thank you for your response Trinton. But you won't really be surprised if I don't hold my breath for this fix. Since I have been hearing about it for a long long time now.

But I appreciate being heard, and thank you for sending it out to the techies.

Hi @hawaiibeads, I wish I could give a more specific timeframe for a fix. I've confirmed that our tech team is working on the issue and know that both brian@ebay and myself have reported examples for investigation. It does seem that the issue is more complex than initially assumed - this is not limited to just members in Hawaii, Alaska, or Puerto Rico but also impacts some sellers in other countries (such as India) and even some sellers within the continental United States. Since this is not affecting all members in these areas, we have to first identify what is the root cause so we can put in a fix. Again, wish I could give a specific date for a fix but I hope this added context helps explain how complicated resolving the problem has proven to be.

beardedbovine · ‎01-16-2019

@bubblefast wrote:
The link that you provided for the shipping rates is for the 2018 rates (still in effect until 1/27). There is only one rate for Priority Mail - Commercial for 2019
You can find those rates here:
https://pe.usps.com/resources/PriceChange/January%202019%20-%20Notice123.pdf

Thank you! I missed the year. So I WAS looking at the correct chart the first time. In that case, I would still like an eBay response to my post # 6 on this thread please.

tyler@ebay · ‎01-16-2019

@dtexley3 wrote:

I posted this in the technical forums, but I've had two problem sales where the Shipping Rates ballooned between what the buyer saw in the cart and what was shown once they hit Pay Now. In both cases the shipping cost jumped from around $35 for the two items being purchased to over $50. The first person didn't realize until AFTER they paid and were rather upset, but I was able to work it out and refunded the difference, at a loss for me as I had to pay the FVF on the full shipping charged.

The second backed out of the payment screen and was (GASP) actually able to request an invoice from me. The invoice I received showed the inflated shipping charges. Pressing the little calculate icon next to the first shipping option opens the shipping calculator and the rates displayed after entering in reasonable dimensions and summing the weights showed values close to the original $35.

I have no idea how many sales I may have lost due to hugely incorrect shipping amounts after the buyer hit Pay Now and didn't contact me for a corrected rate.

Hi @dtexley3 - I'll take a look at the thread you posted on the tech board after the chat and see what we can find out about these transactions. Thanks!

Tyler,