mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi Community,
Please join The Community Team here on Wed Feb 21 at 1 pm PT for a Q&A Community Chat. We don't have a set topic today, so please come prepared with your buying & selling questions.
Thanks & talk to you then! 
@dtexley3 wrote:
Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
Hi @dtexley3, those sellers who have 400 or more transactions within the last three months are moved to a 3-month lookback period. 399 or fewer transactions would be on a 12-month lookback period. This would be calculated based on unique transactions, so multiple purchases from the same buyer in a short amount of time would be considered a single transaction. A 3-month lookback provides a more accurate depiction of your current performance and allows for more flexibility for the Top Rated Grace Period. Only looking back 3 months gives you time to address any unexpected drops in sales counts or performance metrics, as they are part of your evaluation for a shorter amount of time.
@dtexley3wrote:Does eBay track how often posters report that they are receiving incorrect or confusing instructions from CS? There seems to be a significant uptick in the number of posts where other sellers are coming to the forums because CS is not providing guidance that is easily understood and more importantly accurate.
The language barrier has been mentioned frequently lately so I'm wondering if the off-shore CS staff has been increased instead of the US based staff.
While I completely agree we all to often get bad info from the call center, it is important to remember that the threads are not really the best way to guage that there is an uptick in this issue. It is normal human behavior to post about things that are going wrong, glitches, venting and any number of negative subject. It is far less common to post feel good stories. They just don't get the attention as then other types of threads.
@vrykalakwrote:
@dtexley3wrote:Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
I don't!
Because of a 3-month window, in which I had 4 "late uploading of tracking" defects caused by selling multiple items to the same buyer, I lost my TRS status. If that (monumentally stupid *) count had been spread out over the last 12 months, the % of times I forgot to move the tracking number to the 2nd and 3rd items sold to the same buyer, would have vanished in the overall number of single sales.
* "late uploading of tracking" is a defect even if the item was shipped, scanned, and delivered on time. Grrrr!
You need to have those looked at, if the item is delivered ON TIME the late upload of the tracking # is NOT supposed to count. You should play CS roulette and get that fixed.
Recently Trinton confirmed there were issues with the system correctly handling the Uploaded on Time and delivered on time stats and I've not seen anything confirming if that issue has been resolved.
@vrykalakwrote:
@dtexley3wrote:Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
I don't!
Because of a 3-month window, in which I had 4 "late uploading of tracking" defects caused by selling multiple items to the same buyer, I lost my TRS status. If that (monumentally stupid *) count had been spread out over the last 12 months, the % of times I forgot to move the tracking number to the 2nd and 3rd items sold to the same buyer, would have vanished in the overall number of single sales.
* "late uploading of tracking" is a defect even if the item was shipped, scanned, and delivered on time. Grrrr!
I sent you a private email after last weeks chat in an effort to help you with this issue. You can print labels in Ebay for combine shipping of multiple line items. Did you see the email? Upper right of the screen where you see the little envelope.
I also now have screen shots for you if you want them.
@Anonymouswrote:
@dtexley3wrote:Hey a bug! Imagine that. On the seller perfomance page all the stats are now based on a 3 month window where previously some were 1 year and some were 3 months.
FWIW, I like the 3 month window better!!!!
Hi @dtexley3, those sellers who have 400 or more transactions within the last three months are moved to a 3-month lookback period. 399 or fewer transactions would be on a 12-month lookback period. This would be calculated based on unique transactions, so multiple purchases from the same buyer in a short amount of time would be considered a single transaction. A 3-month lookback provides a more accurate depiction of your current performance and allows for more flexibility for the Top Rated Grace Period. Only looking back 3 months gives you time to address any unexpected drops in sales counts or performance metrics, as they are part of your evaluation for a shorter amount of time.
Thanks Trinton, that would explain why some sellers are seeing 1 yr and others 3 months....
@dtexley3wrote:No, I just checked and ALL of the stats show a 3 month window except for Transaction and Sales.
Interesting. I'm not having that issue.
Now you made me look a little closer at my dashboard. I am now showing a defect under my Transaction Defect Rate that was not there a few days ago. Now the odd thing about this is that it is from April of 2017. That was NOT there a few days ago. I realize it is almost a year old, but why did it suddenly appear. It will drop off soon and it isn't hurting my selling status, but that really isn't the point.
@mallontown wrote:
Thanks for allowing me to post to this Community Chat.
Devin Wenig, ebay CEO wants to evolve ebay into a company where only 4 choices of a product with 10,000 listings are a shown (1 new, 1 used, 1 refurb, 1 of the items competition product)
Where does that leave the everyday seller and the other 9,996 listing?
Will this 4 item approach be implemented fairly with all sellers being treated equally and ebay not favoring those that pay more (promoted) or those with special pricing/placement (big retailers on ebay)?
What date in 2018 does Devin Wenig want this approach to selling on ebay implemented?
When the change is implemented will sellers with year-long stores be able to cancel with no penalty?
Can the community team please get to the right team to get an answer to these questions?
Hi @mallontown - Product Based Search, or Grouped Listings, is actually something that has been on the site since October of last year. It's rolled out to nearly all categories (exceptions are Clothing, Shoes & Accessories and Motors) and allows buyers to group items into product pages as an option when viewing their search results. Rather than search through pages of search results it allows buyers to see product review information and several high level sub categories of item, like Price, condition, buying format, etc.
This serves to benefit all sellers, as we believe a buyer is more likely to make a purchase if they can find details and more quickly locate the product they are looking for. It's also important to note that it is not a 'locked' result - meaning that while there are certain subcategories visible like 'New', a buyer can then click on an option to view all New results which would take them to an already filtered search result for the product they're looking for.
There is no current plan to offer members on a yearly store subscription an option to end their commitement early
The largest takeaway as more buyers utilize this filter option is to ensure that you fully utilize available item specifics for each listing, to make sure that items are shown and given the best exposure in search. Thanks!
