mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I hope EVERYONE had a fantastic Thanksgiving and Friendsgiving.
Ours were great. Lots of great food and good times. Oh and good WINE!! 
@reachstars wrote:
Hello,
I am a Top Rated Seller and have been an eBay seller since 2004. I am raising this issue on behalf of not only myself but the countless other eBay members who have the same or related issues regarding recent changes in security and sign-in problems.
Thanks to @eburtonlab, many of us were able to maintain business as usual with the “old” eBay signin page for the past year. However, recently eBay seems to have removed that possibility, leaving us to the “new” sign-in page featuring Facebook and Google options. This page has resulted in many of us being unable to sign-in when prompted, which is frequently.
Attempts to sign-in result in the “!Oops, that’s not a match.” error message upon accurately entering the password. I also attempted to reset my password. That resulted in an error message stating I needed more letters, numbers and/or symbols in the new password. This same message resulted no matter how many letters, numbers and symbols were included in the new password.
As with many other users, I utilize multiple devices (PCs, laptops, smart phones and tablets) and the latest versions of multiple browsers (IE, Google Chrome, Firefox, Safari). I have changed settings, deleted cookies and all the other things suggested to no avail.
I have my settings to stay logged in and I am actually logged in when I can access the site through my browsing history. I am able to navigate to the Seller Hub (Overview Page) and the My eBay screens on 1 device. There it is clear in the upper lefthand corner of the screen that I am logged in where it says “Hi Linda!”. This gives me about half of what I need to conduct business.
From the Seller Hub Summary Page I cannot navigate to any of the following without the sign-in request page which does not recognize my password:
Orders Awaiting Shipment
See All Orders
Print Labels and Ship
Also:
I cannot access my Inventory templates or create a new listing.
I cannot revise any of my Store listings from either the listing itself or from the Active Listings page.
I would gladly sign in to access these functions, as the new security seems to require, if eBay would recognize my legitimate password when it is entered. It is the most important selling time of the year for my business and I am crippled by this. I know there are other sellers and buyers with similar issues.
Hi @reachstars, in your troubleshooting did you also delete saved passwords in your browser? I'd like to get more information from you. I'll send you an email after the chat to get more details and get this reported. Thanks!
@golfingaddict wrote:I had a situation return where a buyer chose a faulty reason for return. I filed the report on the buyer refunded them less 25% as the item was open no longer new and the return was closed
however two things are not clear.
I have not received credit for the rerun shipping and I still see the case counting in my service metrics.
can you explain how and when I should see the credit? And when and how will the case be removed from the metrics?
or perhaps I am confused about the policy.
the case has been closed for a few weeks.
Did you report the buyer for abuse of the system? If not, you need to do that.
@my-cottage-books-and-antiques wrote:
A few questions about Markdown Manager. I listened to the Weekly Podcast yesterday and decided to take the advice given: Run a sale on items that have been in my store a long time. So, yesterday afternoon, around 4PM, I set up a Sale to begin immediately and run till midnight on Friday. My Sale did not begin immediately. Not even close. At midnight last night, it still had not begun. Apparently, it did begin sometime overnight. Researching this issue, I have found a number of people complaining, both here and on Facebook groups, that sales are not starting at the designated times, and nor are they ending at the designated times. Several people have indicated that CS has told them that we need to assume starting and ending times could be up to 24 hours later than we chose. So someone setting up a one day Flash Sale for Cyber Monday, for example, might find their sale didn't begin until midnight of Cyber Monday....by which time, of course, Cyber Monday is over.So, a few questions:As I recall, ebay had at one point, added a Countdown to sales that were ending, telling us the countdown increased conversions because it added a time constraint. As far as I can tell, eBay has removed the Countdown, I presume because it has now become impossible for ebay to reliably count down to the end of a sale, because the sale might end at the designated time, or might not end for another 24 hours. So, we lose out on a tool designed to increase conversions because of this delay.The bigger issue is: we lose out on the ability to actually manage sales. ebay wants us to promote our stores on social media, and being able to say something like : this Sunday, x % off in my store...can generate interest. But sellers can't rely on ebay to adhere to the seller's designated timeline. That's a REAL problem, with real repercussions (including unhappy buyers who come looking for a sale the seller activated, but which ebay is still "processing". This is creating bad seller AND buyer experiences.From what I've read, ebay CS has given varied replies on this issue. So, my first question: Is this a known bug, and ebay is working to fix it? (If so, is there any ETA for a fix? We are already deep into Q4, and apparently this has been an issue for months now.)Or has eBay decided that 24 hours IS acceptable, and this is the new reality going forward? If so, ebay really needs to add that information into the Promotions flow, so that sellers KNOW what to expect.eBay has always prided itself on being a tech company. But there is something deeply wrong when a tech company can't provide basic scheduling like this. As sellers, we should be able to RELY on eBay starting and ending sales within the parameters we have chosen. 24 hour leeway on either side of the duration? That is unacceptable.
Hi @my-cottage-books-and-antiques - sorry to hear about the delay on your sale!
With regards to your question:
There is currently a technical issue impacting some members' sales from ending at the stated time, if anyone is experiencing this they should contact CS to be added to the open ticket.
In general, however, it can take up to 24 hours for a markdown to come online and go offline - though usually it is faster. That is currently the way it is intended to be. I think your feedback about making that much more visible to members is valid and I will make sure it's shared. Thanks!
