Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@my-cottage-books-and-antiques wrote:
Any update on the status of video in listings for all sellers?
Hi @my-cottage-books-and-antiques - just that it's currently available if you list with third party APIs, with plans to incorporate into the on-eBay listing flow in the near future.
@divwido wrote:
Be Serious. The new Item Specifics are crazy. They repeat, they ask dumb questions and they are a big time waster for those of us who actually write listings. Any thoughts on improving/fixing them?
Hey @divwido! They'll be continually reviewing and adding/removing specifics based on a number of things. This fluidity is one of the reasons we made the change. We want to get our sellers items seen by as many people as possible.
Just make sure you've filled in the specifics that are required and the rest are on an as needed basis. The more you're able to fill in though, the more chances you have of your items getting seen.
- last edited on by
velvet@ebay
Also this glitch when trying to buy stuff is fun. I wonder if eBay is even aware of it or have a fix yet?
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Edit: A reply to your question can be found here.
@my-cottage-books-and-antiques wrote:
Please remind the Store Team that, while its nice to have the new store newsletter templates, it would be even more helpful if they provided easy sign up for the newsletter as previously promised. Any timeline for this?
Hi @my-cottage-books-and-antiques - there's no timeline that's been shared for this, but I know that the Stores team is eager to continue implementing projects and updates in the new year when our regular code freeze has ended.
@valueaddedresource wrote:
tyler@ebay I was chatting with a friend who put together this really interesting visual showing how the listing page displays with paid advertising vs seller provided info.
I was struck by how far down the page the description gets pushed in this example - just curious, has eBay done any kind of A/B UX testing to see what effect it would have on Not As Described claims if the description was more prominent and not hidden between all these ad spots?
Hi @valueaddedresource - I don't have insight into the in-depth tests that are being run from a UX perspective, but I will share this with the Promoted Listing team and let you know their response as I receive it.
@gwzcomps wrote:
Since eBay actively ignores many of its policies and chooses not to follow them will eBay be making a New Years resolution to remove a lot of their policies? Example being the one where buyers aren't supposed to file false returns. Also might as well remove the TRS protection against negative feedback after a return since eBay doesn't follow that either.
Hi @gwzcomps - there are no plans I'm aware of to remove policies.
If you offer 30 day returns as a Top Rated Seller and accept a return, issue a refund and report the buyer via the return you should receive protection from negative or neutral feedback. If this is a situation you are currently experiencing please consider contacting CS so they can review the transaction.
