mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@gwzcomps wrote:
@mam98031 wrote:
@gwzcomps wrote:
@vintagecraze50 wrote:I noticed the failed payment this morning and I see that Jordan Sweetnam has a big post on the community here right away about this particular issue. Seriously, I have had zero problems with MP since I started over a years and a half ago. What kind of support do you need that they are not providing? Any time If I have a question or concern I call them and they are there to discuss stuff. My bookeeping system is working perfectly with their system. Payments get in my account Lickety split.
I honestly don't know how to find that page short of seeing Mam's post on the boards. I never have gotten an answer to why I am paying fees on sales tax that was never charged. Plus with PayPal I have a 1-800 number I can call. I can't call MP. I can request a call back, but only if eBay deems it fit.
Actually that isn't quite accurate. You have gotten answers, you just don't like the answer.
Nope I never got an answer. You might have me confused with someone else.
Sales tax was charged, not by you but by Ebay for 40+ different states as appropriate and required by law. In MP as in PP, they process the entire payment submitted by the buyer. Yes, Ebay pulls the sales tax portion after payment to report and remit it to the appropriate states.
In MP specifically, they moved to a Simplified Fee. One fee that represents the FVF on the sale and the money processing fee. While none of us was use to paying a FVF on the sales tax portion of a sale to Ebay, in the fee structure the balance of the FVF on the product and shipping was slightly lower [0.55%] that what we paid before MP. That was in an effort to neutralize the impact of FVFs on sales tax so that the Simplified Fee does not represent a fee increase to most sellers.
The sellers that it mostly will negatively affected / fee increases are sellers moving from PP micro payments to MP.
I brought this up before but it is still happening on many of my scans.
It's just not a good look for sellers when the buyer sees strange tracking information. (pre shipment info sent after USPS is in possession of the item) This is on ebay's side , not USPS>
@coffeebean832 wrote:
I'd like to bring up the topic of estimated delivery dates and holiday delays. eBay should have extended ETDs a couple days before Thanksgiving in anticipation of the shopping surge and carriers being overloaded, but they didn't. As a result, several of my packages have already missed the unrealistic ETDs provided by eBay.
In addition, I made a purchase on eBay this week and there was no notification anywhere about potential carrier delays. I purchased from 6 other retailers this week and every single one had messages both on the checkout page and in the order confirmation e-mails about delays. I wish eBay was doing something similar.
Here's an example from another retailer-
Can you guys please stress with the teams in charge how important it is for sellers and buyers both that unrealistic delivery expectations aren't set by eBay?
I know that Brian was inquiring with the shipping team about my questions from the holiday shipping chat. This is an extension of that.
I'm going to send an e-mail to your team shortly with the reason this is such an important topic- particularly during the holiday season. I don't want to post publicly any policy loopholes for people to take advantage of.
@coffeebean832 that's great feedback. I'll be sure to share with the appropriate team. Thank you!
@gwzcomps wrote:
@mam98031 wrote:
@gwzcomps wrote:
@mam98031 wrote:
@gwzcomps wrote:
@vintagecraze50 wrote:I noticed the failed payment this morning and I see that Jordan Sweetnam has a big post on the community here right away about this particular issue. Seriously, I have had zero problems with MP since I started over a years and a half ago. What kind of support do you need that they are not providing? Any time If I have a question or concern I call them and they are there to discuss stuff. My bookeeping system is working perfectly with their system. Payments get in my account Lickety split.
I honestly don't know how to find that page short of seeing Mam's post on the boards. I never have gotten an answer to why I am paying fees on sales tax that was never charged. Plus with PayPal I have a 1-800 number I can call. I can't call MP. I can request a call back, but only if eBay deems it fit.
Actually that isn't quite accurate. You have gotten answers, you just don't like the answer.
Nope I never got an answer. You might have me confused with someone else.
Sales tax was charged, not by you but by Ebay for 40+ different states as appropriate and required by law. In MP as in PP, they process the entire payment submitted by the buyer. Yes, Ebay pulls the sales tax portion after payment to report and remit it to the appropriate states.
In MP specifically, they moved to a Simplified Fee. One fee that represents the FVF on the sale and the money processing fee. While none of us was use to paying a FVF on the sales tax portion of a sale to Ebay, in the fee structure the balance of the FVF on the product and shipping was slightly lower [0.55%] that what we paid before MP. That was in an effort to neutralize the impact of FVFs on sales tax so that the Simplified Fee does not represent a fee increase to most sellers.
The sellers that it mostly will negatively affected / fee increases are sellers moving from PP micro payments to MP.
Like I said you have me confused with someone else. I understand how the fees work in MP and am fine with them. What I have a problem with is being charged fees on sales tax that never happened. Seems like fraud to me but who am I to judge.
What sales tax fees that never happened are you speaking to? If there weren't sales tax on the buyer's payment, how were you charged?
brian@ebay wrote:
@mr_lincoln wrote:INR Claims need Extension before Buyers can file!!!!
A few weeks ago I started a thread and looped three of you in on it ... it concerned the rise of late deliveries and unnecessary INR claims due to Covid-19 quarantines with carriers and the increased Holiday package volume with carriers and the shipping industry slowing down considerably. I advised you that eBay needed to TAKE ACTION and extend the ability of Buyers to process INR claims AT LEAST 7 DAYS after the estimated delivery NOT 1 DAY PAST IT.
I was told by one of you that you were keeping an eye on it ... sorry , but this issue doesn't need an audience, it needs action as suggested or even a longer extension. I just had my 2nd INR claim pop up yesterday because a package has taken 9 days to go 5 hours from here when it would normally be a 2 day Priority Mail delivery. Sellers should NOT be penalized because of eBay's lackadaisical attitude and inaction to a very real issue. eBay needs to be adjusting Buyers' expectations regarding delivery WITH THE REALITY of the issues the industry faces right now. I have had numerous Buyer message me asking where their package was ... if they all would have simply processed an INR I would be up to 5 or 6 now. After 5 years of Selling and THOUSANDS of packages this has all happened in the last few weeks. And it is not going to get any better between now and the end of they year ... will you PLEASE do something about this?
@mr_lincoln thanks for sharing this. The Community team has passed your feedback over to the relevant team for review. Thanks!
brian@ebay Yes, I know, it keeps getting sent there but nothing happens other than late deliveries and unhappy buyers with expectations beyond what the system can supply ...
@golfingaddict - Sorry usually we would want you to post this on the Technical Issues issues board here. We allow you to share item numbers for tech issues as long as they are your own items. It would be if you were sharing item numbers to advertise your items for sale or sharing other seller's items that this would a violation of the Community rules.
I understand not wanting to share these publicly and I'll reach out to you for more info.
Thanks for joining the chat this week! It's now closed but we'll continue working to make sure that questions for us are addressed. See you on the boards!
@golfingaddict wrote:
No offense to the staff here, but you might want to pass it on to the seller advocate team.
The failed payments today were one thing...
Not posting about it for hours is another thing completely.
I am on the west coast.. I got the payment sent notice at 2:30am I got the failed notice at 5:48AM.
ebay did not post about it until 10:31 and not until after it was resolved.
For something as important as our payouts, I would expect that ebay could at least post something faster than that.
I can't imagine how many people called their banks or were concerned that their account information was somehow compromised. And think about how much time and energy and angst was wasted while we tried to figure out what ebay said to us. ebay's response was not exactly seller friendly.
but we ran into a problem with your bank account. Please check to see if the bank account information you entered is correct or contact your bank for details.
Thank you for this @golfingaddict - we'll get it added to @gwzcomps and @valueaddedresource's input as well.
@partsaholic wrote:
We've sold used auto parts on eBay for 15 years, eTRS, six figures yearly
Recently, we got an email from eBay stating that we could no longer sell airbags. This is because there are very specific standards for shipping airbags. We follow these standards. The email informed us that APPROVED sellers would be able to continue selling airbags and that eBay is no longer approving sellers. Now eBay is removing our listings. Those of our competitors, who are not following eBay's regulation on these items, remain live.
This is a significant revenue source for us. What is the process for becoming an approved seller of airbags on eBay? Why weren't we informed of this change and process before eBay unilaterally played favorites with our competitors?
@partsaholic if other airbag listings on the site are not listed by approved sellers then those will be removed and appropriate action taken. If you'd like more information about this policy then you can go here and select 'Have us call you' at the bottom of the page and customer service will reach out to you. Thanks!
