Community Chat, Dec 20th @ 1pm PT - General Topics

[alan@ebay]

Please join the Community team here at 1 pm Pacific on Dec 20 for our weekly chat. We do not have a set topic this week, so please feel free to ask us your eBay related buying & selling questions.

The thread will open for replies at 1pm and will remain open for one hour. 

 Happy Holidays! 🎄🎅🏽

[buyselljack2016]

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@Anonymous wrote:

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@aluvz2shop wrote:

Happy Holiday to all.

Quick question about a recent promo 

List FREE - 200 auction-style or fixed priced listings Pay no insertion fees on up to 200 listings. Plus, add Buy It Now for free.

12/19/17 00:00:00 PST

12/23/17 23:59:59 PST

0

200

It is listed not once but twice, is this a super bonus or done in error? 

Thanks in advance!

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Hi @aluvz2shop, I've never actually seen this happen before, but I do have a test you can run to determine if there are actually two promotions with the same offer or if this is just a graphical error. Try listing an item within the promotion criteria and check to see if the count of "200" lowers on both or just one. You are welcome to update me with what you find and I can get this over to our tech teams if there is an error present!

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I saw this yesterday.

List an item. It shows used in both spots. Not going to get double 200.

No harm, no foul:)

[alan@ebay]

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@mallontown wrote:

usps holiday shipping deadlines 12/19 for first class mail

Why does ebay show buyers false delivery times for usps deliveries? This effects millions of people , buyers and sellers who use usps.

I included an example of an auction today 12/20 with delivery date of 12/23 to compare with usps saying all first class needed to be shipped 12/19 for Christmas delivery. 

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Hi @mallontown, 

Thanks for sharing this, I'm going to contact our Shipping team to have them review, I'll get back to you when I know more. 

[Anonymous]

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@odditiesandantiquities1 wrote:

This is more of a comment than a question. 

Recently I had a situation where a customer want to buy some earrings, but didn't need the backings. I sent a best offer less $20 and also noted in the offer that it was for the earrings without the backings. 

After she paid, she emailed me that she wanted the backings. Let's just say I wasn't in a Christmas mood at the time (10 days ago). I contacted Customer Service and was told that I could use the "out of stock" cancellation and she would record the circumstances so if a defect happened, it would be removed. I did say twice that I wasn't sure that was the right idea, but she assured me. After I had done as per instructed, she said why don't I pass you over to the resolution center and they can reassure  you. 

When I spoke to the woman in Resolutions, she was shocked and said that certainly wasn't the avenue to take due to the negative I would be hit with. Obviously I said it was per the CS instructions and she could see that was in the case in the notes.

Maybe some instruction is necessary for that CS person. I know there are a few notes that have been taken during this event. Not a good idea to tell a seller to use something that will give them a negative and a nasty out of stock one to boot.

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Hi @odditiesandantiquities1, thanks for bringing this up. I will make sure that the conversation you had with Customer Service is reviewed and appropriate coaching is provided. Thank you again for letting us know about this so we can look into it!

[vrykalak]

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What I have found is I have several searches set up with minimial key words. While I am searching I will tweek the search in different directions by adding words and I will see items I didn't see before but have the same original search words as my original search. 

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This happens a LOT: add more restrictions and get more results.
I've reported instances of this several times during these chats. 
Either didn't get a reply, or got one that said they'd have to see examples.
I've even given examples (to a CS person on the phone) and the reply is WOW.
But nothing ever gets done to change it.

[golfingaddict]

It's nice to see familiar faces posting..

 

I hope everyone gets some time off to enjoy the holidays.

I'm wiped out from the last 4 weeks of selling/packing/shipping.

Now I am starting inventory.

But never too busy to hit the links.

FORE!!!!!!!!!!!!

[odditiesandantiquities1]

Thanks and sorry for the long diatribe Trinton. I've been doing a lot of descriptions today as you can tell. 

[odditiesandantiquities1]

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@golfingaddict wrote:

It's nice to see familiar faces posting..

 

I hope everyone gets some time off to enjoy the holidays.

I'm wiped out from the last 4 weeks of selling/packing/shipping.

Now I am starting inventory.

But never too busy to hit the links.

FORE!!!!!!!!!!!!

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You lucky person.!!!  I'd need glow in the snow golf balls....

[tyler@ebay]

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@roadking5555 wrote:

Earlier this week I had offers on a BIN with Best Offer enabled but with an automatic bid rejection below a specified amount.  The first 2 offers were auto-rejected, they were well below my cost of the items and unreasonable.

I recieved a new  3rd offer, which when I reviewed the offer it was less than the other 2 offers that were auto rejected. Did not make sense...

I had read on the boards about eBay changing BIN listings and allowing best offer so I double checked my listing by doing a revision to see what my auto reject offer setting  price was at, it was changed to allow ALL OFFERS, eBay changed my listing while it was active!

This does not promote a "good buyer experience", or good seller experience for that matter.  In my collectable category of coins it's apples and oranges, there is condtion, grade, rarity of dates ect. eBay should not be determinig a "market price" based on history since these are not standard widgets, each is unique in it's own way.

Is this going to be addressed or is this the new standard operating procedure? I am not a "new" seller. I do not need help in determining a fair price range.

I know I can just reject the offers, thats not the point. It is wasting a buyers time and mine.

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Hi @roadking5555 - Best Offer should not be overriding your previously set auto-decline amount. I want to review your situation to get this to the right people. I'll be reaching out to you for the example item numbers in a moment. Thanks!

[mallontown]

What can ebay do for US seller who experienced a drop in sales this year.

I think a big problem is the  influx of all the chinese fakes with low prices.

Has ebay ever considered helping USA sellers by making the default search on the Ebay.com (United States site) as being US.  There could still be the radio boxes for other countries.

We USA sellers at at a disadvantage because ebay does not police its own site correctly

[Anonymous]

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@buyselljack2016 wrote:

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@Anonymous wrote:

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@aluvz2shop wrote:

Happy Holiday to all.

Quick question about a recent promo 

List FREE - 200 auction-style or fixed priced listings Pay no insertion fees on up to 200 listings. Plus, add Buy It Now for free.

12/19/17 00:00:00 PST

12/23/17 23:59:59 PST

0

200

It is listed not once but twice, is this a super bonus or done in error? 

Thanks in advance!

---

Hi @aluvz2shop, I've never actually seen this happen before, but I do have a test you can run to determine if there are actually two promotions with the same offer or if this is just a graphical error. Try listing an item within the promotion criteria and check to see if the count of "200" lowers on both or just one. You are welcome to update me with what you find and I can get this over to our tech teams if there is an error present!

---

I saw this yesterday.

List an item. It shows used in both spots. Not going to get double 200.

No harm, no foul:)

---

Hi @buyselljack2016, thanks for confirming this! I will get this over to our tech teams for review.

[alan@ebay]

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@golfingaddict wrote:

alan@ebay

I have a few packages that appear to be delayed.  I shipped them in my handling time, and validated by post office.

How is this reflected in Guaranteed delivery and my shipping time metrics.

They seem to be delayed due the current heavy shipping volumes.

 And yes, volumes this year have been very heavy.

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Hi @golfingaddict, 

My understanding of shipping protections if you are in the 'handling time option' is that as long as you have an acceptance scan from the carrier in your handling time, you should be protected. 

More info on protections for eBay Guaranteed Delivery available here: http://pages.ebay.com/seller-center/shipping/guaranteed-delivery.html#faqs

If I am missing something here, let me know, and I will contact the Shipping team. 

Many thanks. 

[fern*wood]

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@buyselljack2016 wrote:

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@Anonymous wrote:

---

@aluvz2shop wrote:

Happy Holiday to all.

Quick question about a recent promo 

List FREE - 200 auction-style or fixed priced listings Pay no insertion fees on up to 200 listings. Plus, add Buy It Now for free.

12/19/17 00:00:00 PST

12/23/17 23:59:59 PST

0

200

It is listed not once but twice, is this a super bonus or done in error? 

Thanks in advance!

---

Hi @aluvz2shop, I've never actually seen this happen before, but I do have a test you can run to determine if there are actually two promotions with the same offer or if this is just a graphical error. Try listing an item within the promotion criteria and check to see if the count of "200" lowers on both or just one. You are welcome to update me with what you find and I can get this over to our tech teams if there is an error present!

---

I saw this yesterday.

List an item. It shows used in both spots. Not going to get double 200.

No harm, no foul:)

---

The listings I am using are only coming off one of the offers.  The second one is still showing as active with 200 available.

[d-k_treasures]

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tyler@ebay wrote:

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@roadking5555 wrote:

Earlier this week I had offers on a BIN with Best Offer enabled but with an automatic bid rejection below a specified amount.  The first 2 offers were auto-rejected, they were well below my cost of the items and unreasonable.

I recieved a new  3rd offer, which when I reviewed the offer it was less than the other 2 offers that were auto rejected. Did not make sense...

I had read on the boards about eBay changing BIN listings and allowing best offer so I double checked my listing by doing a revision to see what my auto reject offer setting  price was at, it was changed to allow ALL OFFERS, eBay changed my listing while it was active!

This does not promote a "good buyer experience", or good seller experience for that matter.  In my collectable category of coins it's apples and oranges, there is condtion, grade, rarity of dates ect. eBay should not be determinig a "market price" based on history since these are not standard widgets, each is unique in it's own way.

Is this going to be addressed or is this the new standard operating procedure? I am not a "new" seller. I do not need help in determining a fair price range.

I know I can just reject the offers, thats not the point. It is wasting a buyers time and mine.

---

Hi @roadking5555 - Best Offer should not be overriding your previously set auto-decline amount. I want to review your situation to get this to the right people. I'll be reaching out to you for the example item numbers in a moment. Thanks!

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Umm .. BO shouldn't be added at all in the middle of the night unless the seller adds it.

[mallontown]

I was told its probably a 1 time issue but its back, Sorry I cant stay long got to check over 3000 autions again. Another ebay glitch and another unhappy buyer.

[*coins]

Merry Christmas, everyone!!!

 Just stopping in to say hi - no questions today.