mam98031 • Volunteer Community Member • Buyer/Seller since 1999
wooden_flower Volunteer Community Mentor.
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
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@coffeebean832 wrote:
tyler@ebay wrote:Hi @hknumismatics - thanks for the suggestion, and I'm sorry to hear you've had a few items be so delayed. For items like you've described (shipping internationally via a surface mail option) the extended delivery ranges are the extent of the protection offered.
For items that you are sending surface mail, you could consider extending your handling time out as far as you can, which could help increase the delivery window!
How will extending the handling time help with a longer delivery window? Doesn't eBay provide estimated delivery based on historical shipping time- not actual handling time? If a seller pushes out their handling time 10 days and actually waits 10 days to ship then they're really not getting any kind of extension. If a seller pushes out their handling time 10 days and ships next day historically they're not getting any kind of extension that way, either.
DARN GOOD point!!!!!
@mr_lincoln wrote:
Good afternoon eBay Support team!
Subject: INR claims
There seems to be a significant uptick in INR claim threads here and it seems like the carriers are the ones taking longer to do their part in the transaction process. Does it make sense to delay the time that a Buyer can process an INR claim by say 7 days (after the estimated delivery) to allow carriers to complete deliveries during our country's current situation? It may also make sense to add time to the claim process for Sellers to let packages get delivered as well. I am thinking more in terms of Sellers who lose the item and the money when they refund an INR and then the package winds up being delivered a few days later (or longer of course).
Regards,
Mr. L
Hi @mr_lincoln - this is something we've passed on to leadership for review. At this point there are no changes to the way INRs are handled due to the pandemic.
@hknumismatics wrote:
Please see attached error message that appears at the payment/checkout stage for buyers that have a primary shipping address in USA, but wish to change to a foreign shipping address in a country that is not on my exemptions.
This example is from a buyer in Mexico that has a primary shipping address in USA, and a secondary in Mexico [His address is cropped out of the photo but it is in Mexico]. I had initially invoiced him to his USA address, but written a message that delivery would take 2-3 months by sea and asked if he had a Mexico address as I could ship airmail to Mexico. He tried to change the address at checkout and was presented with this message.
I have a suspicion that it may not be possible to change it at the checkout as shipping fee may be affected (In my case it would not be as my shipping fee is USD 10 worldwide for registered mail), but the ERROR MESSAGE IS WRONG. If the message should be "You will need to change your primary shipping address in account settings, and then ask the seller for a new invoice", then that is what it should say.
My issue with this is that I have shipped out a total of 2 orders this way manually to the address we agreed by messages - but they have been giving me shipping defects. I believe the online tracking search link between eBay and hongkongpost.hk is trying to link the recipient country, as else they should link without problems. It has caused me to lose TRS for this evaluation in US region [3 out of 6 defects come from this, 2 further for no reason at all (the tracking is correctly uploaded and it has scans on hongkongpost.hk, but for some random reason the link to ebay's tracking does not work)].
What can be done for this? Should the seller get shipping defects because eBay's system is giving erraneous information at payment stage and the buyer is unable to pay with the shipping address he wants it shipped to?
I just had a new case of this happen in the past week with a Japanese buyer with primary shipping address in USA (which I noticed when I was about to invoice him and decided not to invoice, but instead message him). He could not change at checkout (despite me never even invoicing him), but once I instructed him to make his Japanese address his primary shipping address I could issue an invoice to that and he could pay it. (As a seller I can only ever issue invoices to the buyer's primary shipping address and never have access to their other listed delivery addresses).
So I have basically figured out how to work around this issue (with some support of the buyer) - but it does not solve the fact that due to technical issues and faulty error message from eBay I have received 3 shipping defects that has lost me TRS for this period for US sales region, and will continue to do so most likely for another 2 months.
@hknumismatics it's hard to give any advice without looking at an example. If you can tag us in a thread and provide item numbers this occurred on then we can review. Thanks!
@valueaddedresource wrote:
@golfingaddict wrote:With the recent change to the way fees are changed for sellers in managed payments (and soon everyone) Is there a comprehensive help page that explains how fees are charged?
@golfingaddict - one note on this subject is that the current help pages for fees in Managed Payments have some incorrect and misleading information. They indicate that sales tax is currently being included in the final value fee calculation, but eBay has pushed that part of the policy back to September 1st.
tyler@ebay confirmed this in the chat on August 12th, and I have been pushing for an update to the policy pages and an official announcement, but so far it hasn't happened.
So yes, I absolutely agree with you that eBay needs to have a comprehensive help page for MP with accurate and up to date information, and I also hope they do a much better job of communicating important changes to policies in the future as well.
I'm really not sure how to tactfully put this. So if what I post is a bit rough around the edges or harsh, please forgive me. I have no desire to offend anyone, that is never my intention.
I've been on the front lines since April, trying to get information on the MP system. How it works, accurate published policies, etc. I have posted all over the threads, much to many people's dismay, sent emails, joined groups, etc. Spending a great deal of time collecting and assimilating information and sharing it when I can.
It has been a frustrating and time consuming endeavor on my part. There are literally parts of MP that I've asked the same questions for over 3 months before answers were received. I could go on an on, but I'm really tired. I can only push so hard and in recent weeks, getting responses are now even slower from the MP team and way too often non existent. Sad but true.
Ebay has this staff spread way too thin. For a program that is goes to the fiber of a seller's business and can literally bankrupt them if not handled with care, it makes no sense as to why Ebay doesn't have enough devoted staff to run, operate and service the program.
Hi there,
Easy one today - I set up a marketing email a couple of days ago, and it is stuck in 'pending'. Can someone force it to fail so I can try again?
Thanks!
Sue
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Edit: A reply to your question can be found here.
@gwzcomps wrote:
@mam98031 wrote:
@gwzcomps wrote:Also on a side note, eBay's shipping system has been broken for nearly two weeks now. I finally had to shut my store down because of it. My understanding is this is a known high priority bug. I know it is a tech issue so not much the board staff can do. I find it very frustrating that a critical part of the site has been allowed to be broken for this long though.
Sorry to hear this, but what is broken?
FedEx ground and Parcel Select are not showing up consistently. FedEx Ground is 80% of my label usage so the bug is killing my business. Alternatively I can use my own account and pay 30% more for labels. Costs me less to just not sell and put the stuff elsewhere in the meantime.
Now that you refresh my memory, I remember that you have posted about this before on the threads. That is serious and I'm sorry you are having to deal with it. I am so sorry it is taking such a large toll on your business, that of course is never good. I sincerely hope Ebay has the issue fixed in sort order.
