@duchess-at-speakeasy wrote:
I notice that eBay is now providing a 60-day return window. How does this mesh with the maximum 30-day window to open a return request or other complaint? How would a buyer be able to leave feedback after 60 days? How would making a Paypal refund be possible after 60 days? ~~C~~
@duchess-at-speakeasy - A buyer has up to 60 days to leave feedback, after that they wouldn't be able to. If you choose to offer 60 day returns we would ask you to enforce those if a buyer requests a return during that timeframe. The return itself should work just like a regular one, the payment should reverse and the fee credited automatically once completed.
@woadieland wrote:
doug@ebay wrote:
Hi @automotivepartsrecyclrs, we had a recap meeting on eBay Open this morning, and that was brought up as feedback. We've done larger regional seller meetings in the past. For now, eBay Open is committed to Vegas for the next couple of years, but I know the feedback as to looking into other areas is being considered.
Thanks!
@automotivepartsrecyclrs wrote:
Why not a Ebay open 2017 for west coast and later in the year for us on the east coast? Kinda hard to travel across the USA.
As a locked in East Coaster, that's sad to hear. and while I can see not doing 2 a year why can't you alternate, one year West Coast and one year East Coast.
Unless of course it's true that ebay doesn't love us rowdy East Coasters..
@woadieland The rowdier the better, imo. 🙂 Hopefully we'll see something a bit further your way in the future!
@megadestroyers wrote:
Howdy.
Appears, by another poster on the selling board, that ebay CONTINUES to lose track of very adult material. Sexually explicit material is somehow (imagine that!) finding its way to very non-adult, family, children type listings.
This is not new; has been brought up multiple times. And yet, still........ I understand ebays refusal to take a moral stance on the listing of very adult material (one of only one seemingly "controversial" categories ebay choses to do so), IN THE ADULT ONLY CATEGORY. But really, being unable to confine such SEXUALLY EXPLICIT material to its proper place is unconscionable!!
What is ebay doing to FIX this, permanently?!?!
@megadestroyers - we've been reporting the items as they have been brought to our attention and working with policy teams to come up with a permanent fix. While the possibility exists that someone will find a way to miscategorize their listing we hope to see the instances of this happening reduced dramatically.
@mam98031 wrote:
@Anonymous wrote:
@automotivepartsrecyclrs wrote:
When is Ebay going to do something about these buyers who leave neutral or negative feedback that is blindsiding a seller? We as sellers can't help unless we know of a issue. Finding out there was a issue from feedback given seems wrong.
Hi @automotivepartsrecyclrs - We always encourage buyers to reach out to sellers before leaving any unfavorable feedback. While it doesn't happen all the time, we do offer some things you can do when it does. If feedback is when you're first hearing of the problem, definitely reply to it asking the buyer to contact you or proactively reach out to them to discuss the issue.
If you're able to resolve their concerns or turn the situation around, you do have access to feedback revision requests you can use to have them edit the feedback. Check out: https://pages.ebay.com/help/feedback/feedback-disputes.html for more info.
This has been the recommendation for years. What Ebay doesn't take into consideration is that most times when we are in this situation, the buyer won't communicate, no matter what we do. We can offer to take a return, replace something, partial refunds, etc, but the buyer just is silent. When this happens, which is a lot, we are left holding the bag.
At one point Ebay was going to put a question on the FB page for the buyer to answer before they were allowed to leave a negative or neutral FB. It was Have you contacted your seller regarding any problems you may be having. If they answered NO, it would take them to an email screen so they could contact us. While certainly not a perfect thing, it certainly would help most sellers and I'm not sure why Ebay is so resistent to it.
Hi @mam98031 - If a buyer selects a neutral or negative as the rating they'd like to leave, we do post a reminder to contact their seller before doing so. As mentioned, it's something we always want to have happen but communication is optional and we can't force it to take place. Please feel free to reach out to customer service if you ever disagree with a feedback and they'll review it for potentional removal.
@texanna1 wrote:
I got one back before and she and I had no problem. If I refund the money through paypal I get a defect. How can I do the refund through and retain my restocking fee (covers some of the original postage since I do free shipping). I should also get my final value back. Please walk me through how to handle a simple return where there is no disagreement with the buyer. Can you give me the steps if she just sends it back on her own please.
tyler@ebay wrote:
@texanna1 wrote:
Hi Triston and all
It seems I am going to have a problem again. I have someone who messaged me she is going to return two pair of pants she purchased. Her reason "nursing home won't let her keep them". I dread so much he return since my giving the proper refund creates a problem. She has not told EBay and she has not told me how she intends to handle her return. I can't help her as they turn into such a mess. I never got the final value fee on the last one. It is getting to where it just depresses me to list because someone might want to return.
Now what Texy : )
Hi @texanna1 - if she hasn't opened a return yet you should be alright! I'd encourage you to work with her to the extent of your return policy, and let us know if something unusual happens so we can help you out. Thanks!
If you have your restock fee set up in the return, you should be able to charge it without an issue through an eBay return, with no possibility of a defect.
If the buyer doesn't open a return at all, and sends it back to you directly, you can issue a partial refund through PayPal for the amount less your restocking fee (if you had it stated in your listing). Once the partial refund has been issued you can go through and send a cancellation to the buyer with the reason 'Buyer requested or there was an issue with the buyer's address'. This will automate the fee credit.
If you follow this process you shouldn't get a defect. Thanks!
@Anonymous wrote:
Hundreds of ppl have called in on the change that don't like it, look at the community board. You can't make "all selling" your main page when you sign in and have to click a couple times to get to it. Other then that the seller's hub is a bunch of useless graphs and charts that are neat to look at but I don't work off it. I need, all selling and relist, without have to do a bunch of clicking. Not sure where this "its what sellers want" comes from but every seller I know doesn't like it, maybe you should ask sellers before "doing changes"
Sorry to hear you're not a fan @Anonymous - make sure you share your feedback in the upper right hand corner link of Seller Hub so the developers know what you'd like to see in the future!
@readabouthorses wrote:
alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@beaglecooks wrote:
I have a question about yesterday's announcement re. APV.
"With APV, overpaid postage is automatically credited back to senders’ balance, meaning sellers will not overpay for postage."
Where will the credit be applied? On PayPal, on eBay?
Hi @beaglecooks
Overpayment on postage returned to eBay from USPS will be placed back on the PayPal account originally used to purchase the label.
Thanks.
Will Ebay send us an email notification of the refund or will PP. Or will we just get to be pleasantly surprised.
Hi @mam98031
You will receive an email from eBay providing all the transactions where under/over payment was observed along with the amount that will be debited/credited to your PayPal account.
Thanks.
I thought the underpayments were going to be added to our monthly Ebay invoice. Now you are saying they will hit our PayPal account? What if there is no money in the account? Does it just put the account into the negative or try to take it from bank account (cannot do that with my PayPal) or charge the credit card attached to the PayPal account? Need clarification on this because getting different messages on this.
Hey @readabouthorses - definitely want to clear this up:
For both over and under payments our primary mode of charging/refunding will be to charge the PayPal account that purchased the label. If we aren't able to complete those charges (insufficient funds as an example) we will add it on your eBay invoice.
