Community Chat, Aug 2nd @ 1pm PT - General Topics

[alan@ebay]

Hi Community, 

Please join us here for our weekly Community chat at 1 pm Pacific on Wednesday 8/2. There isn't a set topic this week so feel free to ask us your eBay buying & selling questions. 

Talk to you then!

[mam98031]

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alan@ebay wrote:

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@mam98031 wrote:

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alan@ebay wrote:

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@beaglecooks wrote:

I have a question about yesterday's announcement re. APV.

"With APV, overpaid postage is automatically credited back to senders’ balance, meaning sellers will not overpay for postage."

Where will the credit be applied? On PayPal, on eBay?

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Hi @beaglecooks

Overpayment on postage returned to eBay from USPS will be placed back on the PayPal account originally used to purchase the label.

Thanks. 

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Will Ebay send us an email notification of the refund or will PP.  Or will we just get to be pleasantly surprised.

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Hi @mam98031

You will receive an email from eBay providing all the transactions where under/over payment was observed along with the amount that will be debited/credited to your PayPal account. 

Thanks. 

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That sounds terrific, thank you!

[theshoppingmom2]

Hi Alan and Everyone!!! 

Have a question about guarantee delivery that  just open today....

some people are not able to opt in  they are being put on a waiting list... do you know how long  would they have to wait to get opt it in  to the program?

TIA

[texanna1]

I got one back before and she and I had no problem. If I refund the money through paypal I get a defect. How can I do the refund through and retain my restocking fee (covers some of the original postage since I do free shipping). I should also get my final value back. Please walk me through how to handle a simple return where there is no disagreement with the buyer. Can you give me the steps if she just sends it back on her own please.

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tyler@ebay wrote:

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@texanna1 wrote:

Hi Triston and all

It seems I am going to have a problem again. I have someone who messaged me she is going to return two pair of pants she purchased. Her reason "nursing home won't let her keep them". I dread so much he return since my giving the proper refund creates a problem. She has not told EBay and she has not told me how she intends to handle her return. I can't help her as they turn into such a mess. I never got the final value fee on the last one. It is getting to where it just depresses me to list because someone might want to return.

Now what Texy : )

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Hi @texanna1 - if she hasn't opened a return yet you should be alright! I'd encourage you to work with her to the extent of your return policy, and let us know if something unusual happens so we can help you out. Thanks!

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[Anonymous]

Hundreds of ppl have called in on the change that don't like it, look at the community board. You can't make "all selling" your main page when you sign in and have to click a couple times to get to it. Other then that the seller's hub is a bunch of useless graphs and charts that are neat to look at but I don't work off it. I need, all selling and relist, without have to do a bunch of clicking. Not sure where this "its what sellers want" comes from but every seller I know doesn't like it, maybe you should ask sellers before "doing changes"

[vrykalak]

Question: what is the screen width in pixels for the mobile app?

@vrykalak- 320 pixels is the smallest design size that eBay tries to accomodate with their test tools. 

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Thanks!

[carlmarxx]

Alan I'm not sure if I was clear on what CSR rep.  told me  . I Will be glad to give some details on what he told me.

[readabouthorses]

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alan@ebay wrote:

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@mam98031 wrote:

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alan@ebay wrote:

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@beaglecooks wrote:

I have a question about yesterday's announcement re. APV.

"With APV, overpaid postage is automatically credited back to senders’ balance, meaning sellers will not overpay for postage."

Where will the credit be applied? On PayPal, on eBay?

---

Hi @beaglecooks

Overpayment on postage returned to eBay from USPS will be placed back on the PayPal account originally used to purchase the label.

Thanks. 

---

Will Ebay send us an email notification of the refund or will PP.  Or will we just get to be pleasantly surprised.

---

Hi @mam98031

You will receive an email from eBay providing all the transactions where under/over payment was observed along with the amount that will be debited/credited to your PayPal account. 

Thanks. 

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I thought the underpayments were going to be added to our monthly Ebay invoice. Now you are saying they will hit our PayPal account? What if there is no money in the account? Does it just put the account into the negative or try to take it from bank account (cannot do that with my PayPal) or charge the credit card attached to the PayPal account? Need clarification on this because getting different messages on this.

[tyler@ebay]

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@imakesugar wrote:

As a Buyer I have been having many problems trying to pay for My orders. I have found that Many orders I can't pay with an e-Check, even though PayPal has Normally given me an instant transfer from My account. What I have found out that My checking account is virtually unusable for MOST Sellers at the moment. 

Sellers that I have not been able to pay I could pay if I used My card instead of e-Checks. I am Not talking BINs(You stated before that IPR is on all BINS NOW) I am having problems paying for invoices also. Not only that Sellers can't combine orders for me, so I am getting too many packages, not counting the extra postage I am paying. 

I have also found that When I pay for auctions that Instead of the shopping cart combining them automatically for each Seller I have won bids,(most with free shipping) on I am paying them Separately. I have had The cart pay for only One item from a Seller and NOT Pay for the other.

I posted here about all My difficulties here...http://community.ebay.com/t5/Payments/Problems-with-Payments-ALL-MY-PROBLEMS/m-p/27298129#M44...

I am wondering IF You Can Tell Us/Sellers how to Set their payments up so they are able to take e-Checks with Auctions, and why this problem also happening on Auctions. I never had this problem before the "New" cart changes were implemented.

Thank You for answering My question!  Sugar

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@imakesugar - how frustrating! From a quick once over of your post you linked to it seems that PayPal has changed your default from checking account to your debit card. Have you gone through and changed the default back to checking account? If so are you still getting the same errors?

[mam98031]

There are many things that Wonderlister doesn't do.  For me, it is the number of listings I have.  The 3rd party programs I have found all charge a good chunk of change monthly to meet my listing needs.  I think Sixbit is $70 or maybe even $90 per month.  I'm not sure at this moment.  But it is far more than free.  

$5 with Wonderlister would not be a problem.  I'll have to take another look at them.  Thank you. 

Did they allow you to transfer your TL data over to Wonderlister?

[Anonymous]

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@go-bad-chicken wrote:

I am a book seller here on eBay.

I have a couple of questions.

1 - I was looking at eBay's newly redisigned homepage the other day and noticed that the "Books" category is no longer represented on the homepage.

Is this an oversight or is this intentional?

2 - I also noticed that eBay has recently redisigned the "All Categories" page, located here.

http://www.ebay.com/sch/allcategories/all-categories

Once again the "Books" category and its 12 sub categories is not listed on eBay.com's  newly redisigned "All Categories" page. The exclusion of Books from this page is very disturbing to me as a book seller, since the term that is used is "All Categories". This infers that all of the categories on eBay are shown and represented on this page.  As a buyer I might conclude that eBay does not sell books at all. When in fact eBay.com has over 62 MILLION listings within the "Books" category. Furthermore those 62 MILLION book listings represent approxiametly 5.5% of all of eBay.com's listings.

Is this an oversight or is this intentional?

If the exclusion of the "Books" category is intentional, can you provide me with an answer or a reason for the exclusion from the eBay "All Categories" page?

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Hi @go-bad-chicken - I'm not 100% sure why Books was removed from the All Categories but I'll see if I can track down the team to ask them and I'll update this thread as soon as I do. 

In the meantime, I did search for a book title and I'm still able to select Books from the All Categories dropdown next to the search bar. The options are still there, it's just not present on the page you're reporting but I'll let you know as soon as we have more info.

[papermoneyforme]

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tyler@ebay wrote:

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@papermoneyforme wrote:

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tyler@ebay wrote:

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@papermoneyforme wrote:

It has been noted on the Canadian boards that Seller Hub can't be used over multiple ID's and sites.

So, if you have 4 ID's and sell on .com and .ca you would have to deal with 8 Seller Hubs, one for each different ID and each different site.

How does this make it a replacement for Turbo Lister which can do it all.

Was the song and dance about getting rid of Turbo Lister and that the Seller Hub will replace it just a bunch of bunk.

Does Ebay even care that they are not giving us the full and truthful information.

Maybe they should retain Turbo Lister!

If I have to pay a bunch of money to replace Turbo Lister, it will make it very unprofitable to stay with Ebay and keep 1 or more stores.

Honest comments please and not we will refer it to the appropriate team.

Thank you

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Howdy @papermoneyforme - Seller Hub is not primarily a listing tool - it is a tool designed to give you deep dive information associated with your listing categories, a tool to manage and fulfill your orders and do market research and get other suggestions on how to grow your business. Because of its tailored nature, it is account and site specific. 

While we've been told that all the features of Turbo Lister will be eventually integrated into Seller Hub, we don't have a time line on when.

If you are looking for a listing tool that can be a one-stop shop for multiple accounts across multiple sites you could consider a tool like File Exchange. 

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Why should we as sellers have to pay for a 3rd party listing tool when Turbo Lister works but The replacement, Seller Hub does not.

Why does Ebay waste so much time and money with changes that do nothing but punish sellers financially

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@papermoneyforme - File Exchange is free, and a useful resource that would accomplish what you're looking for. 

Our goal isn't to punish you financially or otherwise, our goal is to get you as much information and data on your account as we can. The more input we can give you the more informed decisions you can make. Because data is tied to individual accounts, so too is Seller Hub's functionality. 

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Financial punishments are not just monetary. My guess is the 130 page PDF help pages mean it is combersome and not something you can pick up immediately.

I would also guess images woukld require a url from a different site to be able to upload as a csv file. That would mean another expense for image hosting and then adding all the images and url files.

Another great expens in time.

Maybe you are missing my actual point. Seller Hub will neve do what Turbo Lister does and Ebay never had any intent on having it do that because no one really ever sat down and though about it from a seller's point of view.

Why are they so adamant about getting rid of TL which works and replacing it with a pile of junk that does not.

Would it be steeping on the toes of whose brain child this was?

My guess is, Ebay will never bacl peddle and admit they were wrong and do what will benefit sellers.

The tougher it gets for the sellers, the more will leave but then from what some comments were on Ebay 2017, that is the intent.

[vrykalak]

What happens with guaranteed delivery when a package gets lost in the mail?

[tyler@ebay]

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@automotivepartsrecyclrs wrote:

Why is it taking upto 3 days or more for tracking information to show on the website? We can view when it was scanned and where it actually is with hours on the usps website but lagging way behind on the ebay site. 

To avoid this train wreck we have been sending all buyers updates on tracking.

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Hi @automotivepartsrecyclrs - I don't have an answer for you on that other than the same speculation on other threads that the USPS' switch to APV that's being trialed is causing delays. I'll work on getting something a bit more solid for you. 

[mam98031]

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@texanna1 wrote:

I got one back before and she and I had no problem. If I refund the money through paypal I get a defect. How can I do the refund through and retain my restocking fee (covers some of the original postage since I do free shipping). I should also get my final value back. Please walk me through how to handle a simple return where there is no disagreement with the buyer. Can you give me the steps if she just sends it back on her own please.

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tyler@ebay wrote:

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@texanna1 wrote:

Hi Triston and all

It seems I am going to have a problem again. I have someone who messaged me she is going to return two pair of pants she purchased. Her reason "nursing home won't let her keep them". I dread so much he return since my giving the proper refund creates a problem. She has not told EBay and she has not told me how she intends to handle her return. I can't help her as they turn into such a mess. I never got the final value fee on the last one. It is getting to where it just depresses me to list because someone might want to return.

Now what Texy : )

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Hi @texanna1 - if she hasn't opened a return yet you should be alright! I'd encourage you to work with her to the extent of your return policy, and let us know if something unusual happens so we can help you out. Thanks!

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By filing for a cancellation.  You need to do that to avoid the defect.

[carlmarxx]

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tyler@ebay wrote:

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@imakesugar wrote:

As a Buyer I have been having many problems trying to pay for My orders. I have found that Many orders I can't pay with an e-Check, even though PayPal has Normally given me an instant transfer from My account. What I have found out that My checking account is virtually unusable for MOST Sellers at the moment. 

Sellers that I have not been able to pay I could pay if I used My card instead of e-Checks. I am Not talking BINs(You stated before that IPR is on all BINS NOW) I am having problems paying for invoices also. Not only that Sellers can't combine orders for me, so I am getting too many packages, not counting the extra postage I am paying. 

I have also found that When I pay for auctions that Instead of the shopping cart combining them automatically for each Seller I have won bids,(most with free shipping) on I am paying them Separately. I have had The cart pay for only One item from a Seller and NOT Pay for the other.

I posted here about all My difficulties here...http://community.ebay.com/t5/Payments/Problems-with-Payments-ALL-MY-PROBLEMS/m-p/27298129#M44...

I am wondering IF You Can Tell Us/Sellers how to Set their payments up so they are able to take e-Checks with Auctions, and why this problem also happening on Auctions. I never had this problem before the "New" cart changes were implemented.

Thank You for answering My question!  Sugar

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@imakesugar - how frustrating! From a quick once over of your post you linked to it seems that PayPal has changed your default from checking account to your debit card. Have you gone through and changed the default back to checking account? If so are you still getting the same errors?

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Tyler :  Echeck's Can't  be used to pay IPR BINs   ! Those are errors .