mam98031 • Volunteer Community Member • Buyer/Seller since 1999
ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
@texanna1 wrote:
Hi Triston and all
It seems I am going to have a problem again. I have someone who messaged me she is going to return two pair of pants she purchased. Her reason "nursing home won't let her keep them". I dread so much he return since my giving the proper refund creates a problem. She has not told EBay and she has not told me how she intends to handle her return. I can't help her as they turn into such a mess. I never got the final value fee on the last one. It is getting to where it just depresses me to list because someone might want to return.
Now what Texy : )
Hi @texanna1 - if she hasn't opened a return yet you should be alright! I'd encourage you to work with her to the extent of your return policy, and let us know if something unusual happens so we can help you out. Thanks!
@woadieland wrote:
@mam98031 wrote:
tyler@ebay wrote:
@bigmotormania wrote:Is there any particular purpose behind the sudden change to the Unsolds page? It's kind of annoying having to go to my seller hub just to be able to do a simple relist.
Might seem miniscule to some people but to me it's an unecessary change and a waste of resources that went into this change that instead could have gone towards actually fixing bugs and glitches.
Hi @bigmotormania - the purpose is ultimately to make the Seller Hub the one place you come to for selling, account research and order fulfillment. I can see why you wouldn't find it particularly helpful as those extra clicks add up! I can make sure that your feedback is heard. 🙂
Yes that is certainly what they have been telling us. But they have never answered if we will be able to keep as many listings as we can currently in TL. Or how long will it retain them. Will we be able to catagorize them like we can currently in TL. One of the biggest reasons that TL is so popular with sellers is that they can work with the program outside of Ebay and retain the listings off Ebay. There are quite a few advantages with the TL program for sellers that can not bring into the Seller's Hub. Which then forces sellers to use a 3rd party program and most that can handle more than a handful of listings cost money to use. Some are quite expensive.
I wholeheartedly agree that TL is more useful than any thing I've seen in Seller Hub. And I'm NOT going to pay for a 3rd party tool. It's insanity.
How am I supposed to list in next winter's storm when MY tree takes out MY cable line but not my power? How is my friend in West Armpit Okla.supposed to list when her satelite dish blows off her roof and she has to wait 6 days to get reconnected?
Come on ebay stop being stubborn and bring TL up to speed (include allowing us to enlarge it so we can read it without magnifying lens taped to the computer screen)
Yes I like using TL too. But what are you going to do when Ebay retires TL, becuase they will be doing that whether we like it or not.
@papermoneyforme wrote:
tyler@ebay wrote:
@papermoneyforme wrote:
It has been noted on the Canadian boards that Seller Hub can't be used over multiple ID's and sites.
So, if you have 4 ID's and sell on .com and .ca you would have to deal with 8 Seller Hubs, one for each different ID and each different site.
How does this make it a replacement for Turbo Lister which can do it all.
Was the song and dance about getting rid of Turbo Lister and that the Seller Hub will replace it just a bunch of bunk.
Does Ebay even care that they are not giving us the full and truthful information.
Maybe they should retain Turbo Lister!
If I have to pay a bunch of money to replace Turbo Lister, it will make it very unprofitable to stay with Ebay and keep 1 or more stores.
Honest comments please and not we will refer it to the appropriate team.
Thank you
Howdy @papermoneyforme - Seller Hub is not primarily a listing tool - it is a tool designed to give you deep dive information associated with your listing categories, a tool to manage and fulfill your orders and do market research and get other suggestions on how to grow your business. Because of its tailored nature, it is account and site specific.
While we've been told that all the features of Turbo Lister will be eventually integrated into Seller Hub, we don't have a time line on when.
If you are looking for a listing tool that can be a one-stop shop for multiple accounts across multiple sites you could consider a tool like File Exchange.
Why should we as sellers have to pay for a 3rd party listing tool when Turbo Lister works but The replacement, Seller Hub does not.
Why does Ebay waste so much time and money with changes that do nothing but punish sellers financially
@papermoneyforme - File Exchange is free, and a useful resource that would accomplish what you're looking for.
Our goal isn't to punish you financially or otherwise, our goal is to get you as much information and data on your account as we can. The more input we can give you the more informed decisions you can make. Because data is tied to individual accounts, so too is Seller Hub's functionality.
@Anonymous wrote:
@automotivepartsrecyclrs wrote:When is Ebay going to do something about these buyers who leave neutral or negative feedback that is blindsiding a seller? We as sellers can't help unless we know of a issue. Finding out there was a issue from feedback given seems wrong.
Hi @automotivepartsrecyclrs - We always encourage buyers to reach out to sellers before leaving any unfavorable feedback. While it doesn't happen all the time, we do offer some things you can do when it does. If feedback is when you're first hearing of the problem, definitely reply to it asking the buyer to contact you or proactively reach out to them to discuss the issue.
If you're able to resolve their concerns or turn the situation around, you do have access to feedback revision requests you can use to have them edit the feedback. Check out: https://pages.ebay.com/help/feedback/feedback-disputes.html for more info.
This has been the recommendation for years. What Ebay doesn't take into consideration is that most times when we are in this situation, the buyer won't communicate, no matter what we do. We can offer to take a return, replace something, partial refunds, etc, but the buyer just is silent. When this happens, which is a lot, we are left holding the bag.
At one point Ebay was going to put a question on the FB page for the buyer to answer before they were allowed to leave a negative or neutral FB. It was Have you contacted your seller regarding any problems you may be having. If they answered NO, it would take them to an email screen so they could contact us. While certainly not a perfect thing, it certainly would help most sellers and I'm not sure why Ebay is so resistent to it.
@mam98031 wrote:
@shipscript wrote:
...eBay's "width" solution adds (success) a simple snip of code that can only fix issues with photos found in simple templates. However, there can be other content (failure) in the page that prevents the page from shrinking, including table code, embedded CSS, long unbreakable words, and long runs of underscores or dots...Thank you for the information. It ONLY happens when I correct the meta tag too and NOT all the time. If I just correct the scrolling, it is fine. But if I add on the correction of the meta tag, about 75% of the time it causes a problem with the scrolling.
@mam98031- That is a very logical combo for failure. The viewport meta tag tells the browser to NOT shrink the page because the content is flexible. So the tag can actually cause scrolling if the page is not flexible. Without the meta tag, many, or most, small devices simple shrink the whole page, often making the text too tiny to read. I'll be happy to address this for you on the Active Content forum. http://community.ebay.com/t5/Replacing-Active-Content/bd-p/activecontent
@vrykalak wrote:GOOD POINT! I'll check all my templates to be sure all text sizes are scalable and all table widths are percentages. Sometimes Frontpage changes those on me, and I don't notice it.
Question: what is the screen width in pixels for the mobile app?
@vrykalak- 320 pixels is the smallest design size that eBay tries to accomodate with their test tools.
