Join the Community team here at 1 PM PT on April 1st for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@vrykalak wrote:
Since someone mentioned drafts, I would like to bring up a question I asked a while back.
eBay saves drafts every few minutes, which means not only that drafts are kept of most of my listings, but several drafts may be kept of the same listing.
I request either (or both):
- only the latest draft be kept of a single listing
- when the item goes live, its draft(s) go away
Thanks.
Hi @vrykalak - we do work on auto-saving drafts you're working on, but we shouldn't be making a brand new draft every few minutes, if you're seeing that happen that sounds incorrect and like something that should be reported for review as a potential technical issue.
When you 'finish' a draft listing it should be removed from your list of drafts.
@mam98031 wrote:
@mr_lincoln wrote:
brian@ebay wrote:
@mam98031 wrote:
It appears to me that Ebay has changed the process on refunding buyers when sales tax is part of the transaction. I’m not sure when it changed.
It was that if I refunded a buyer in full, the sales tax was auto added to the refund that the buyer receives and Ebay of course took care of that sales tax portion. It was also true that if I did a partial refund that the appropriate portion of the sales tax was auto added to the refund and Ebay again covered that portion.
But now it seems to have changed for partial refunds. If we want to partially refund our buyer how are we going to get this to work right. For example in the pic below. I want to refund my buyer $45 out of the money they paid me for the product. But if I put that in, as you can see, their total refund is $45 with the sales tax being part of the $45. It should be a refund of $45 PLUS sales tax. In other words the buyer should be seeing a refund of $48.42 [45.00 + 3.42].
Hi @mam98031, it looks like you are doing a partial refund through PayPal (correct me if I'm wrong). This is the correct way partial refunds work through PayPay, which is that the seller will need to calculate the tax and include the appropriate amount of tax in the 'Total Refund Amount' field.
That's not how it works ... the TOTAL refund field is what Sellers type in ... if you change THAT amount the other two amounts will change ... plus it states eBay is refunding the tax NOT the Seller. For myself the question would be, If I type in $ 45.00 per @mam98031 's example WHAT will the Buyer see on their PayPal transaction? The $ 41.58 from the Seller and then eBay sens ones for the $ 3.42?
I just think you misread my post. I'm aware that the $45 [in this case] is the amount I put into the refund. And that was the amount I wanted to refund the buyer from what they paid me for the product. But the PP screen is lowering my refund amount by the amount of tax will go back to the buyer to be a refund by me of 41.58.
We've been on plenty of threads together. I'm well aware that Ebay is refunding the taxes and not the seller. My issue was that the refund should be $45 PLUS tax. Not a flat $45.
Hi @mam98031, The 'Total Refund Amount' field if the total refund, including sales tax. If a seller issues a partial refund on PayPal, the seller will need to calculate the tax and include the appropriate amount of tax in the 'Total Refund Amount' field along with the amount the seller wants to refund. For example, if sales tax was 10% on a $100 item and the seller wants to refund $50, they would need to put $55 in the 'Total Refund Amount' field to account sales tax + partial refund amount. This means the seller will cover the sales tax refund and immediately after the refund is issued a credit will be placed in the sellers PayPal account in the amount of the sales tax refunded.
With this in mind, it is best if a seller issues partial refunds on eBay whenever possible so they do not have to calculate the sales tax amount being given back to the buyer.
