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unasked claim upgraid interference by ebay ('ask ebay to step in')

ebays is upgraiding claims ('ask ebay to step in') (in name of the buyer) about items not received, without premission from my buyer or me. this hapend serveral times.

when i ask my buyers if they upgraided the claim, they saiy they have not.  ebay steps in without being asked. this can cost me pennalties on my seller dashboard.

does anyone have this problem as well?

 

 

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