"Enter verification code to continue" - I can't login to my account

[luxury-mall]

I can't login to my account today, after I type the password it gives me a message "Enter verification code to continue". I enter, - it asks to login and the message "Enter verification code" would constantly pop up not letting me to log in!

Is anyone else having this problem?

Please let me know what to do!

[eburtonlab]

@luxury-mall

Is it possible you have checked "2-factor authentication" in your account settings? If so, check your email or text messages for a verification code from eBay to complete the sign-in process.

[luxury-mall]

No, it's not that. I've been using one computer for many years, and never had anything like that happened, that is very frustrating! I can only use the app on my phone as for now.

Thank you for your respond!

[eburtonlab · Accepted solution]

@luxury-mall

Very strange. I checked a video showing the 2-factor authentication process, and the message is very different, so it's probably not that.

I did find a community thread from 2016 that sounds similar -- does the message you get look like the picture in the first message here:

https://community.ebay.com/t5/Archive-Selling/Anybody-else-getting-Enter-a-verification-code-to-cont...

Do you actually see a code displayed on that screen? Can you enter it?

Despite the age of the thread, there didn't appear to be a real solution; one person claimed clearing the browser history fixed things, but others disagreed. Another person claimed adding eBay.com to the java exception site list helped, but I don't think eBay uses java in their sign-in page these days.

Are you by any chance using an old bookmark to get to eBay? Do you still see that verification screen if you type ebay.com into the browser address bar, and then try to sign in from there?

How about if you use this sign-in page:

https://signin.ebay.com/ws/eBayISAPI.dll

Not sure what else to try. Good luck.

[luxury-mall]

Thank you very much for your help! I did everything, but wasn't able to fix it! After several hours it finally let me in!

[eburtonlab]

@luxury-mall

Glad you got it working!

Not sure how much help I was -- but I guess the take-away is to keep trying.

[moonlake_fabrics]

I am having this problem, and i did the lets do another code, and it leg me in, 

the moment though I went to log in to my second account that started doing the same,

so went to log back in to the one i fixed and that's now doing it again, I have been using

for years and do not have the two step verification either, suddenly things have gone 

very strange, so the only way I can actually log in to my ebay is constantly ask for a new

code to be sent via email, It's driving me nuts.

[eburtonlab]

@moonlake_fabrics

If you are having verification issues, and you find yourself needing to switch between two accounts repeatedly, you might consider using two different web browsers. That way you can stay signed in to each account in its own browser, rather than signing out and having to verify all over again.

[rotani71]

Yes that URL https://signin.ebay.com/ws/eBayISAPI.dll works. Thank you!

[eburtonlab]

@rotani71 

You are very welcome! It is always nice to hear when something works.

For anyone else who is having issues signing in or getting stuck in a verification loop or with a verification page that does not work, here is my general sign-in recommendation just in case you do not have that link handy:

Make sure you are allowing the sign-in page to load completely before attempting to sign in -- others have indicated that attempting to sign in before the page has loaded can cause problems.

Make sure your browser is set to accept cookies, or try another browser. If you still have problems, when you get to a sign-in page again, delete everything in the URL after the .dll part, so that the address looks like this:

https://signin.ebay.com/ws/eBayISAPI.dll

Then hit 'enter' to load that page -- that should give you the old pre-Facebook sign-in. Once you have signed in there, if eBay gives you another new sign-in page or verification page, click on the eBay logo to go to the main page, and you should be signed in at that point, at least until eBay changes things again.

[boomboomjino]

please remove from my eBay page   "Enter verification code to continue" - I can't login to my account

[3eyedfishcatcher]

Have you tried using different browsers Perhaps your browser is old and eBay is not fixing issues to save money and push users to other plat forms like mobile devices. I am on a windows 10 laptop and have no issues with edge and chrome. I know that Facebook is actually advising users using internet explorer to switch to a new browser. My mom is having weird intermittent issues with internet explore.

[red_silo]

Thanks! https://signin.ebay.com/ws/eBayISAPI.dll solved the problem. I used to land directly on my selling page (so now I have to navigate there, but it's much less annoying overall).

BTW, I'm using Firefox with enhanced tracking protection, in a private browsing window, with the add-on Ad Block Plus.