feedback

[arribalostigres53]

I got 99.6% feedback from eBay.  After a few days, they changed it to 99%. What do I need to do?

 I know that is a small %, but for me it is important. Advice please.

Thank you

[bcmike0_1]

Your feedback number will constantly update as old feedback rolls off and new feedback gets included. Basically you would need to get more positive feedback to make up for the positive ones that will roll off.  It's calculated over a rolling 12 month period (the percentage).

[annadryl]

You had some positives age off before that negative one. The percentage is based on the total percentage over the last year. You can only get more positives to average it back up until that neg ages off.

But it's only one neg, people can see that too.

[bcmike0_1]

Just to add, you can reply to the negative feedback on your page and give your side of the story as well but always be professional about what you say and how you word it since other buyers will be able to see it.  You could also try to work things out with the buyer and see if they will consider revising the feedback to a positive.

[christworks]

@arribalostigres53  The negative feedback is 6+ months old. I'd leave it and don't worry about responding to it. Doing so may move it up to the default view.  Good buyers may look to see if there is recent negative feedback or patterns, but you have neither of those. Most won't check since your score is in the high 90s.

Focus on taking good photos and accurate descriptions. Don't cancel orders unless you are truly out of stock. If you make a mistake in a listing, which it appears you may have based on the feedback from that buyer, you need to eat the cost of that mistake and honor the sale. The only time when I may not would do that would be if I were off by a significant amount. For me that would be a $100+ mistake. Now, I'm talking about an error on my part where I typed in a wrong number or selected the wrong policy, not realizing something was worth more after the fact.

[bcmike0_1]

Ah, good catch @christworks . Just assumed it was a new negative. Definitely wouldn't reply to it if it's that old.

[mtgraves7984]

My advice would be to breathe... your score is fine. Plus, it's math and a calendar. You can't argue those, anyway. Good luck.

[christworks]

@arribalostigres53 @bcmike0_1  I'll be the first to admit that I would probably do the very opposite of the advice I gave. lol. What is that saying...do as I say, not as I do? 😂  

[arribalostigres53]

Thank you so much for your advice. Make me feel better.

[albertabrightalberta]

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@bcmike0_1 wrote:

Just to add, you can reply to the negative feedback on your page and give your side of the story as well but always be professional about what you say and how you word it since other buyers will be able to see it.  You could also try to work things out with the buyer and see if they will consider revising the feedback to a positive.

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@arribalostigres53 

Even if @arribalostigres53 adds a comment to the feedback, IMO it'll do more harm than good. 

We're all human and we make mistakes but cancelling a transaction because of a mistake in calculating shipping or charging for free shipping is a violation of ebay policy as well as resulting in an unhappy buyer. 

In fact,  based on the buyer's comment, she was willing to pay for shipping (though she shouldn't have had to) but then, knowing that there was an interested buyer, the seller also raised the price! 

That feedback was deserved and there's no excuse that a reply could make the seller look better. 

And FWIW, the neutral could have been a neg also. The international buyer legitimately bought the item from a seller whose listings allow international shipping yet the seller canceled because it wasn't a US shipping address. 

@arribalostigres53 

You need to revise your listings to domestic shipping only if you don't want more unhappy buyers. You can opt into EIS to allow domestic shipping to international buyers.