*** ebay problems NOT solved for months - GOOGLE CHROME 76.0 with descriptions blacked out

[collectiblecollectiblecollectible]

ebay has had this problem for over 4 months and they have no solution and now are saying this is a google problem although end users / sellers are being hosed. 

Without getting too techy.

If you are using google chrome version 76 . I have Version 76.0.3809.132 (Official Build) (64-bit) AND are viewing an ebay item with a lengthy description you will only see a blacked out ebay description. 

Find out your version:

1. Launch Google Chrome.
2. Go to the following Web address: http://www.whatismybrowser.com.
3. This will launch a webpage displaying the version of Chrome you have.

Here are a few examples:

All of this users items have this problem:

https://www.ebay.de/usr/scheich1

https://www.ebay.com/usr/opimus

https://www.ebay.com/sch/opimus/m.html?_nkw=&_armrs=1&_ipg=&_from=

https://www.ebay.de/itm//352761936346

https://www.ebay.de/sch/scheich1/m.html?item=352761936346&rt=nc&_trksid=p2047675.l2562

there are millions of items affected by this problem and both ebay tech support and customer support are not fixing this issue. 

Google chrome downgraded from 76.0 and or going to beta fixes the problem. 

Here is google chrome beta. You will see that this browser does not have the same issues as 76.0.

https://www.google.com/chrome/beta/

Below are some links to this problem  posted on the ebay community page just a week ago:

EBAY COMMUNITY: BLANK SCREEN:


https://community.ebay.com/t5/Technical-Issues/Black-screen/td-p/30153611 


GOOGLE CHROME COMMUNITY:

https://support.google.com/chrome/thread/11627663?hl=en

Here is ebays most recent solution, if you can call it that, to the problem

1. Clear Cache/Cookies - your computer stores copies of frequently accessed pages in its memory cache or disk cache. If these become corrupt, the eBay  page may display differently and result in longer loading or a technical error. Here’s how to clear you device’s cache/cookies:

o   Edge, Internet Explorer, Chrome: 

§  Press CTRL+SHIFT+DELETE to go directly to the Delete menu

o   Android: 

§  Open the browser, tap the Menu button, tap More, scroll down to the Privacy Settings, and tap Clear Cache/Clear all Cookie Data

o   Safari for Mac: 

§  Click the Safari menu on the upper left of the screen, click on Preferences, click the Privacy tab, and then click Remove All Website Data

o   Safari for iPad/iPhone: 

§  From the Home screen, choose Settings. Select Safari from the settings menu. Tap the Clear History and Website Data button near the bottom of the page

2.      Use a different browser

3.      Reboot the computer

4.      Uninstall and install the browser

5.      Use a different device

[pburn]

I'm using that version of Chrome and have never experienced the problems you describe, so it must not be universal.

I notice a number of your links are for the German eBay site, which I don't use, so perhaps that's why I'm not having the same problems. A couple of your links didn't go to specific item listing pages, so I'm not sure what I was supposed to be looking for on those pages. The original art seller had about a bazillion images in his item description. Aside from being tedious to wade through, I could see the entire description.

I'll admit I did struggle through your post because of the different font sizes and use of caps and whatnot, but I think I got the gist . . . I just could not replicate the problem.

Again, I'm using a Chrome browser [Google Chrome is up to date. Version 76.0.3809.132 (Official Build) (64-bit)] on a Windows 10 machine.

[kensgiftshop]

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@collectiblecollectiblecollectible wrote:

If you are using google chrome version 76 . I have Version 76.0.3809.132 (Official Build) (64-bit) AND are viewing an ebay item with a lengthy description you will only see a blacked out ebay description. 

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I use that version of Google Chrome and tried a few of those links and didn't have any problems seeing the descriptions.

[eburtonlab]

@pburn 

The problem seemed to be with Chrome 76 being unable to display certain sized frames, which mainly appeared in eBay listings with a very long series of pictures in the description rather than the gallery. Some marginal listings might have been made visible by decreasing the zoom level of the page. Other browsers, including Chrome 75 and earlier versions, or Chrome 77-beta, did not seem to suffer from the same issue.

Here is one example of a listing that until recently for me had a description that rendered as a black rectangle in Chrome 76 at any zoom level:

https://www.ebay.com/itm/352761936346

I say until recently, because it seems to be rendering correctly for me now using Chrome version 76.0.3809.132.

[pburn]

Thanks for the unencumbered explanation. I actually did understand the essence of the problem, surprisingly enough!

That item listing worked for me also. The entire item description seems to have loaded just fine. So it's "fixed" now? I'm getting the impression it was a Chrome issue, not an eBay issue? What do you think?

[eburtonlab]

@pburn 

So it's "fixed" now?

It seems to be working for me on this machine -- whether it works for everyone else remains to be seen. [How is that for hedging my bets?]

I'm getting the impression it was a Chrome issue, not an eBay issue? What do you think?

It certainly appeared to be a problem with the earlier Chrome version 76 to my untrained eye, since every other version up to 75 and 77b seemed to not have the issue. I suppose there is always a chance that the problem was caused by something eBay did, though, or even a third-party conflict, or a combination of those.

It is also possible that the seller of the listing I linked to changed something about the listing to break the frame into smaller chunks, in which case the problem may still exist for other listings. But nothing appears to have obviously changed about the listing, other than it correctly renders in the latest version of Chrome for me.

[collectiblecollectiblecollectible · Accepted solution]

Howdy

this was not the post I wanted posted in the eBay community. I had another but it was deleted.