eBay's Search on Mobile App is Broken. Results Don't Match Keywords & Different from Desktop. Why?
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09-20-2023 09:02 PM
As a seller who sources items on the road, its very important to be able to look up items on the spot through eBay Mobile search and rely on those search results to be accurate. However the search on the Mobile app is giving me results that DON'T match the keywords used. I suspect this is frustrating for buyers too looking for a specific item.
Here is an example to illustrate the problem:
On Desktop, I search the exact keywords "Swanndri Wool Jacket Leather". My goal with this search is to find a Swanndri Brand Jacket that is made of Wool AND Leather. My results on desktop for this search term is 0 results. This is the correct result. Indicating that this specific type of Swanndri Jacket that features both wool AND leather is hard to find.
On Mobile, I search the exact same keywords "Swanndri Wool Jacket Leather". I now get 27 RESULTS! The Mobile Search is including results that DON'T include the keyword "Leather" for some reason. This would incorrectly lead me to think these types of jackets are common and easy to find and I have multiple competing sellers at lower prices than a jacket like this should be worth. I suspect if a Buyer was looking for this type of jacket they'd be frustrated having to go through 27 listings to attempt to find the Jacket that has Leather, only to find that NONE of the 27 listings feature that.
Is this a glitch or error in ebays search? Or is this on purpose? If this is on purpose, I hope eBay reconsiders how Searches on the Mobile app are done. I understand they may be trying to give more results to Buyers in hopes of more clicks, views, and sales, but I feel it would have the opposite result on buyers because of the frustration caused by having to sift through non-relevant search results every time they want to look for an item.
