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eBay needs to GET RID OF GOOGLE CAPTCHA!!

Have been unable to log in to PayPal because Google's AWFUL Captcha nonsense keeps blocking.

Can sit and try to solve their nutty "puzzles" for HOURS and never succeed at logging in. Used to be able to solve the AUDIO test, but now google automatically blocks anyone trying to use that one, apparently. Sheesh!

 

GET RID OF THIS CRAZINESS, eBay and PayPal. Why would you torment your own customers like this??

You're driving customers to amazon. Think about it!

_________________

 

P.S. This is 2nd time this has been posted; so far no responses. Does eBay do "SHADOW POSTING" so unflattering material is never seen? Surely others are as ticked off about being BLOCKED BY CAPTCHA.  DUMP IT, eBay!

mrmystic*
Message 1 of 5
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Re: eBay needs to GET RID OF GOOGLE CAPTCHA!!

@mrmystic* 

 

I have not encountered any Captcha-style verification while signing in to PayPal. Are you using a bookmark? Try going to paypal.com and signing in there directly. Then try a different browser, or an incognito browser window. If another browser works better, try erasing cache and cookies in your original browser.

 

You might also consider posting on PayPal's forum or searching for answers there.

 

https://www.paypal-community.com/t5/PayPal-Community/ct-p/en?country.x=us

 

See here if you use a password manager to fill in the username and password fields -- try entering those fields by hand instead:

 

https://www.paypal-community.com/t5/My-Account/Having-trouble-loggingin-on-all-browsers/m-p/1602197#...

 

Here are some updated recommendations to try if you are encountering sign-in problems or verification problems on eBay -- some of these might be applicable on PayPal as well.

 

Do not give up immediately if you get a second verification page, in some cases you may need to get through two puzzle sliders or a puzzle plus one or two obfuscated number entries to sign in.

 

Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems are due to using an old browser or obsolete cookies (though not always). Some users are just annoyed by verification; while others actually get stuck in a loop that just keeps presenting new sign-in pages or new verification pages, or just will not let them sign in at all.

 

Make sure you are allowing the sign-in page to load completely before attempting to sign in -- users have indicated that attempting to sign in before the page has loaded can cause problems.

 

Make sure your browser is set to accept cookies. Try another browser or another device, or a private or incognito browser session. If you delete your cookies, you will likely have to sign in and go through strict verification again, but if you have problems with a blocked or corrupt cookie, manually deleting your eBay cookies can help. Some browsers seem to require more verification than others; try signing in and out more than once to see if it requires verification the second time around.

 

Make sure your browser has javascript enabled:

 

https://www.whatismybrowser.com/detect/is-javascript-enabled

 

VPNs can also cause sign-in issues, so try disabling yours if you use one and are encountering problems.

 

If you get a verification slider puzzle that has no background, there are three options below the slider -- close the pop-up, reload the pop-up, or try an alternative audio version that requires entering numbers that are read aloud.

 

If you are able to sign in to eBay, to stay signed in there is a "keep me signed in" checkbox on the sign-in page, but there is another checkbox in your account site preferences -- it might be worth checking that setting, or unchecking, saving, rechecking and saving again. That is, if you want to stay signed in and avoid having to go through verification.

 

If you have multiple accounts and must sign in and out to switch, consider using a dedicated browser for each account to minimize signing in and out. A private or incognito browser session is handy if you just need to check another account without signing out of your current account.

 

If you have successfully signed in using Google or Facebook before, try that again -- the sign in process using those may have different dependencies and may work better for you. But if you have not signed in using those before make sure you do not accidentally create a new eBay account when you attempt to sign in.

 

If you get really stuck, try signing in to ebay.ca or ebay.co.uk or using the eBay app on your phone -- that may allow you to do most non-listing or non-selling related activities.

Message 2 of 5
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Re: eBay needs to GET RID OF GOOGLE CAPTCHA!!

Sorry, but I don't have time to read an entire disseration (thanks for providing it, anyway) on how to overcome google's Captcha crud! 

eBay needs to get rid of Captcha! It is just another way for google to access and abuse our private data. An account that's been on eBay for years with no problems should NOT be subjected to this sort of blatant harassment.

 

WHAT is in it for eBay to torture their customers like this?

Google is a totally self-serving, blatantly abusive outfit and should NOT be allowed to torment online users the way they do with this Captcha craziness. Am seriously disappointed that eBay and PayPal are falling for this and have to wonder WHY: WHAT are they getting out of it?

 

No VPN is involved, but even if it were, google has no right to force people to disable their VPN (except google is probably trying to get into the VPN business and wants to discourage people from using competitor products). It should not be necessary to jump through all the hoops you list in your post, to get past the Google Captcha BLOCKADE. We have been on eBay for decades and never have had to endure such ordeals as Google now presents. We simply CANNOT get into our PP accounts because of Google's blocking. This must STOP.

 

mrmystic*
Message 3 of 5
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Re: eBay needs to GET RID OF GOOGLE CAPTCHA!!

I too have been having access problems due to Captcha.

 

I haven't been able to access my eBay on my mobile phone in several days.  Every time I try to log in a verification page with what is supposed to be a Captcha puzzle appears and fails to load properly.

 

Before I spend time on eBay customer service: Does anyone know whether this is a Google Android issue or an eBay idiocy issue or both?

 

I log into my eBay account directly - not through Facebook (nor a member) or my Gmail account

 

I have absolutely no problems logging in on a PC and this asinine verification page doesn't even make an appearance.

 

 

 

 

Message 4 of 5
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Re: eBay needs to GET RID OF GOOGLE CAPTCHA!!

Try calling eBay's customer service. They can get you to the right department to fix this.
Message 5 of 5
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