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eBay is blocking buyers from purchasing my items

Under buyers preferences, I have a page called "Buyer Requirements Activity Log".  According to the page, this is a list which shows buyers blocked from bidding on/purchasing your item(s) based on your Buyer Requirements preferences. Every month, there are an average of 10 blocked buyers listed there. When I go to my Buyer Requirements preferences page, nothing is checked. I have only blocked two buyers in the past 10+ years. How do I remove these requirements and allow all registered buyers to bid or purchase my items.

I contacted customer service, who verified this issue but were unable to find a solution.

Message 1 of 12
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11 REPLIES 11

eBay is blocking buyers from purchasing my items

What are the reasons listed in your activity log for those buyers being blocked?

Message 2 of 12
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eBay is blocking buyers from purchasing my items

They all say "Too many unpaid item strikes". Most of the buyers listed have feedback scores over 500.

Message 3 of 12
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eBay is blocking buyers from purchasing my items

They all say "Too many unpaid item strikes".

Is it possible that at some point in the past you had your buyer preferences set to exclude sellers with two or more unpaid items in the last twelve months (or some other duration), and you later changed your preferences but did not apply the new preferences to the then-current listings? If so, those old listings would retain the prior settings even if new settings had the new preferences.

If you want users with two or more unpaid item strikes to be able to bid on or buy any of your items, change your preference settings to some new value (it does not matter what), then apply the new settings to active and future items. Then change your settings again to reflect your desired preferences and apply the new settings again.

Message 4 of 12
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eBay is blocking buyers from purchasing my items

On this page you can adjust your settings.

The first checkbox under Buyer Requirements blocks people with too many unpaid item strikes. That's definitely not checked @sc.?

Message 5 of 12
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eBay is blocking buyers from purchasing my items

Maybe 10-15 years ago when ebay first added buyer's preferences. I checked on the item numbers  listed on the blocked buyer's page and they're all fairly new listings.  I will try your suggestions and see if it makes a difference.

Message 6 of 12
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eBay is blocking buyers from purchasing my items

No, everything is unchecked. 

Message 7 of 12
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eBay is blocking buyers from purchasing my items


@sc. wrote:

They all say "Too many unpaid item strikes". Most of the buyers listed have feedback scores over 500.


Why would you ever want to unblock them?!?! 

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 8 of 12
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eBay is blocking buyers from purchasing my items

They all have decent feedback scores, and a sale is a sale.

Message 9 of 12
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eBay is blocking buyers from purchasing my items

 Sorry Buyer feedback scores are useless sellers cannot leave anything but positive feedback for buyer 

Message 10 of 12
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eBay is blocking buyers from purchasing my items

All buyers have 100%

Message 11 of 12
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eBay is blocking buyers from purchasing my items


@sc. wrote:

They all have decent feedback scores, and a sale is a sale.


Imaging their feedback scores if they'd paid for all their purchases! Or if sellers could leave negs for non-payment. 

A sale is a sale when it's paid for but if the buyer purchases and doesn't pay, it's not a sale. There are enough paying buyers that don't have so many UIDs that they're blocked by many sellers' restrictions.

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 12 of 12
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