In March I had over 20 suspicious transactions which I reported to eBay. eBay responded with messages:
"Unauthorized use of buyer account - Transaction(s) cancelled"
Here are the errors eBay makes when eBay cancels a transaction:
1. eBay does NOT remove the transaction from Orders - awaiting shipment. I had to call Customer Support to find out how to delete the transaction.
2. eBay says: "We have credited any associated fees to your account." They only credited fees for 1 of the nearly 30 accounts they cancelled. When I called Customer Support about this, the rep canceled Final Value Fees (FVFs) on 25 perfectly good transactions, thus introducing 25 accounting errors. When I called again to rectify this, it took me nearly 30 minutes and 4 transfers to reach the refund department. They NEVER fixed the 25 errors, but they did refund some of the FVFs. NONE of the $.30 transaction fees were refunded.
3. All of the transactions that eBay cancelled now have "Shipping overdue - ship by xxx" messages. Luckily these do not show up as shipping defects on my seller dashboard.
4. All of the transactions that eBay cancelled show up in the sold items needing feedback list, but eBay does not allow me to leave feedback on transactions eBay cancelled.
